CONTACT CENTER OUTSOURCING SIMPLIFIED

Inbound and Outbound Voice and Digital Business Process Outsourcing Solutions

EXPERT TECH-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS

B2B and B2C Sales, Customer Service, Chat, Back-Office, Software-as-a-Service, Custom Development and Integration

DEDICATED TO CUSTOMER EXPERIENCE

Customer Care, Telesales, Integrated Omni-channel Support, Contact Center Software and, Custom Development, and Professional Services

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

An established contact center leader, Mass Markets provides domestic-based Business Process Outsourcing (BPO) inbound and outbound contact center services and cloud technology platforms that deliver a distinct business advantage through performance and efficiency. An industry expert, Mass Markets has experience executing high quality business-to-business and business-to-consumer interactions across a wide range of industries, products, and verticals. As clients continue to emphasize the need to reduce expenses, leverage technology and improve processes, it’s increasingly advantageous to outsource to a partner with a competent understanding of industry developments.

As an industry leader with deep expertise in managing interactions across the customer life-cycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results.  We provide scalable, specialized solutions allowing clients to connect with customers to strengthen their experience using innovative technology, relationship management, compliance processes, data-driven insights, and human talent.

“Mass Markets’ goal is to challenge the status quo. The bottom line is that we can help clients move faster, grow larger and solve more problems with substantially more efficiency using our Anything-as-a-Service (XaaS) platform.”

–Anthony Marlowe, CEO

MCI is the Parent Company of multiple business process outsourcing, software, and technology services companies.   MCI acquires and operates companies that have synergetic product and services portfolios with a focus on the development and delivery of dynamic technology, human capital, and professional services.  

OUR VISION

Maintain modern, dynamic, and scalable business process support for our customers.

OUR MISSION

To create a company employees love and a brand customers’ trust while challenging the status quo and realizing growth powered by our performance for our customers.  

CORE VALUES

Our core values are critical to our competitive advantage.  Integrity, continuous improvement, respect, and the pursuit of excellence are non-negotiable. 

OUR HISTORY

GROWTH THROUGH CONTACT CENTER CUSTOMER PERFORMANCE

Originally founded in 2003 as TMone. After selling the company in 2013, Mass Markets’ original founder, Anthony Marlowe re-acquired 100% of the company and re-branded it Mass Markets in October of 2015.

Mass Markets has a rich history of unrelenting growth with nine years on Inc. Magazine’s List of Fastest Growing Companies.  We’ve scaled from a humble 5,000 square foot contact center with under 50 employees to over 1400 employees across four contact center facilities. 

OUTBOUND SOLUTIONS

Telesales Customer Acquisition, Lead Generation, Customer Survey, Fundraising, Account Management, and Customer Calling

OMNICHANNEL SOLUTIONS

Customer Care and Sales Website Chat Support, E-Mail, Social Monitoring, Click2Call, SMS/Text, Web2Lead, Multi-Channel Marketing, and Back-Office

INBOUND SOLUTIONS

Customer Service, Sales, Technical Support, Reservations, Retention, Dispatch, Direct Response, Hotline, and Answering Services

DIGITAL SOLUTIONS

Hosted Cloud Contact Center Software, Robo Dialing, IVR, Predictive Dialer, ACD, CRM, Software Development, Managed Services, and Integration Services

SPECIALIZED B2B & B2C SOLUTIONS

B2B
SOLUTIONS

Learn how our B2B solutions help businesses cost-effectively support high-value interactions.

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B2C
SOLUTIONS

Find out how our B2C solutions help businesses efficiently acquire and retain customers.

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LEADERSHIP TEAM 

Experienced and Customer Centric BPO and SAAS Leadership 

Mass Markets fields a diverse and experienced team of highly driven leaders that care about business growth through best-in-class customer support and a unique commitment to our people. Our team is a highly valuable extension of our customer base, providing leadership and execution that enables meaningful, outcome-based engagement from the front line to the c-suite. Through diversity and teamwork, the Mass Markets team presents a passionate and pragmatic approach to balancing challenging business process outsourcing. While we take our clients’ business results seriously, we also enjoy what we do, which shows in our proactive, improvement-focused support for our clients.

 

  • ALL STAFF
  • C-Suite
  • EVP / SVP / VP
  • Directors

INDUSTRY EXPERIENCE

Contact Center Experience Across a Wide Range of Market Segments

SAM-REGISTRATION: Active    DUNS: 079130138    CAGE: 7JX51

BUSINESS PROCESS OUTSOURCING EXCELLENCE

Tech-Enabled and People-Powered Call Center Services Infrastructure 

  • Talent Acquisition
  • Disaster Recovery
  • Business Continuity
  • Employee Development
  • Workforce Management
  • Reporting & Analytics
  • Programming & IT
  • Project Management

STRATEGIC CONTACT CENTER OFFICES

State-of-the-Art Call Center Facilities 

 

 

 

 

 

IOWA CITY, IA

2937 Sierra Ct. SW
Iowa City, IA  52240

W DES MOINES, IA

7780 Office Plaza Dr. S
West Des Moines, IA  50266

DAKOTA DUNES, SD

870 Cottonwood Ln.
Dakota Dunes, SD  57049

SPEARFISH, SD

120 Industrial Dr.
Spearfish, SD  57049

BEVERLY, MA

100 Cummings Center
Beverly, MA 01915

PORTSMOUTH, NH

222 International Dr.
Portsmouth, NH 03801

SAVANNAH, GA

8001 Chatham Center Dr. 
Savannah, GA 31405

Iowa City, IA Corporate Headquarters

W. Des Moines, IA

Dakota Dunes, SD

Spearfish, SD

Beverly, MA

Savannah, GA

Portsmouth, NH

CORPORATE CITIZENSHIP

Contact Center Social Responsibility with Integrated Business Goals

Committed to the people and communities where we operate. Our commitment to corporate citizenship is embedded in our culture. Involvement in community events, philanthropy, environmental sustainability and various fundraising is our duty to others as well as part of our corporate responsibility strategy to further corporate social responsibility (CSR), sustainability initiatives and aid in building a strong base for our brand while facilitating employee engagement.

DIVERSITY

Stronger Through Unique Perspectives and Ideas

Mass Markets thrives because of the diversity of our extraordinary team members. An open-minded, diverse workforce composed of different backgrounds is a strategic imperative.

Mass Markets is happy to participate in our clients’ diversity programs. Our company strives to do all we can to assist our clients in meeting their diversity goals.

HAVE QUESTIONS?

Visit our FAQ page for more information or submit an inquiry and our team will reach out via e-mail to schedule a call

Our FAQ section is a great place to find answers to some of the more common questions we receive regarding our business process outsourcing services.  You will also find links to download more information on our services, information surrounding our flexible pricing models, and a full lexicon of contact center terminology. 

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Home » ABOUT US

Summary
Call Center Services | Contact Center Services
Service Type
Call Center Services | Contact Center Services
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States of America
Description
Learn how Mass Markets' has become a top call center services provider of domestic inbound customer service and outbound sales. As an established B2B and B2C customer contact company, we deliver leading customer relationship management (CRM) services across the customer lifecycle.
CONTACT SALES
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