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CALL CENTERS & DIGITAL BPO SERVICES

After 15 years of representing Fortune 500s, focusing on our strengths comes naturally.

MULTI-CHANNEL ENGAGEMENT & MONITORING

Reach more customers in their preferred channels. We know setting & timing are critical to the experience.

MEMORABLE & POSITIVE INTERACTIONS

Professionally trained live-agents provide customer service, digital support, & telesales

B2B EXPERTISE, B2C VOLUME

Proactively responding to your specific markets’ needs, specialized agents are why we succeed

EXPERT TECH-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS

B2B and B2C Sales, Customer Service, Chat, Back-Office, Software-as-a-Service, Custom Development and Integration

DEDICATED TO CUSTOMER EXPERIENCE

Customer Care, Telesales, Integrated Omni-channel Support, Contact Center Software and, Customer Development and Integration Professional Services

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. 

At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions. An established contact center leader, Mass Markets provides domestic based Business Process Outsourcing (BPO) inbound and outbound contact center services and cloud technology platforms that deliver a distinct business advantage through performance and efficiency.

An industry expert, Mass Markets has experience executing high quality business-to-business and business-to-consumer interactions across a wide range of industries, products and verticals. As clients continue to emphasize the need to reduce expenses, leverage technology and improve processes, it’s increasingly advantageous to outsource to a partner with a competent understanding of industry developments.

As an industry leader with deep expertise in managing interactions across the customer life-cycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. 

We provide scalable, specialized solutions allowing clients to connect with customers to strengthen their experience using innovative technology, relationship management, compliance processes, data-driven insights, and human talent.

“Mass Markets’ goal is to challenge the status quo. The bottom line is that we can help clients move faster, grow larger and solve more problems with substantially more efficiency using our Anything-as-a-Service (XaaS) platform.”

–Anthony Marlowe, CEO

OUR VISION

To become the premier US-based provider of Anything-as-a-Service, outsourced contact center services, technology and business process support.

OUR MISSION

To create a company employees love, a brand customers’ trust, challenging the status quo, realizing growth powered by performance for partners.

CORE VALUES

Our core values, how we operate, are critical to our competitive advantage.  Integrity, continuous improvement, respect, and the pursuit of excellence are nonnegotiable. 

OUR HISTORY

GROWTH THROUGH CONTACT CENTER CUSTOMER PERFORMANCE

Originally founded in 2003 as TMone. After selling the company in 2013, Mass Markets’ original founder, Anthony Marlowe re-acquired 100% of the company and re-branded it Mass Markets in October of 2015.

Mass Markets has a rich history of unrelenting growth with nine years on Inc. Magazine’s List of Fastest Growing Companies.  We’ve scaled from a humble 5,000 square foot contact center with under 50 employees to over 1400 employees across four contact center facilities. 

 

OUTBOUND

SOLUTIONS

Telesales Customer Acquisition, Lead Generation, Customer Survey, Fundraising, Account Management, and Customer Calling

INBOUND

SOLUTIONS

Customer Service, Sales, Technical Support, Reservations, Retention, Order Processing in a Dedicated or Shared Services Environment

OMNICHANNEL

SOLUTIONS

Customer Care and Sales Website Chat Support, E-Mail, Social Monitoring, Click2Call, SMS, Web2Lead and Back-Office Processes

DIGITAL

SOLUTIONS

Enterprise Contact Center Software, Robo Dialing, Hosted IVR, Predictive Dialer, Inbound ACD, CRM, Software Development, and Integration Services

BUSINESS PROCESS OUTSOURCING EXCELLENCE

Tech-Enabled and People-Powered Call Center Services Infrastructure 

 

LEADERSHIP TEAM 

Experienced and Customer Centric BPO and SAAS Leadership 

Mass Markets fields a diverse and experienced team of highly driven leaders that care about business growth through best-in-class customer support and a unique commitment to our people. Our team is a highly valuable extension of our customer base, providing leadership and execution that enables meaningful, outcome-based engagement from the front line to the c-suite. Through diversity and teamwork, the Mass Markets team presents a passionate and pragmatic approach to balancing challenging business process outsourcing. While we take our clients’ business results seriously, we also enjoy what we do, which shows in our proactive, improvement-focused support for our clients.

 

 

 

 

HAVE A CALL CENTER PROJECT IN MIND?

Find out how we can help deliver an outbound sales, inbound customer service and chat solutions for your business.  The Mass Markets' team is ready to support your domestic business process outsourcing needs.

For inquiries or additional information, please contact our sales team.  

SALES:  (888) 458-5317

STRATEGIC
LOCATIONS

STATE-OF-THE-ART FACILITIES & DIVERSE TALENT POOLS

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All Mass Markets locations are in the Midwest to provide our customers with a strong, accent neutral workforce in markets with sustainable staffing and strategic cost advantages.

 

CORPORATE CITIZENSHIP

Contact Center Social Responsibility with Integrated Business Goals

Committed to the people and communities where we operate. Our commitment to corporate citizenship is embedded in our culture. Involvement in community events, philanthropy, environmental sustainability and various fundraising is our duty to others as well as part of our corporate responsibility strategy to further corporate social responsibility (CSR), sustainability initiatives and aid in building a strong base for our brand while facilitating employee engagement.

 

 

EMBRACING DIVERSITY

WE APPRECIATE UNIQUE PERSPECTIVES & NEW IDEAS

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Mass Markets thrives because of the diversity of our extraordinary team members. An open-minded, diverse workforce composed of different backgrounds is a strategic imperative.

Mass Markets is happy to participate in our clients’ diversity programs. Our company strives to do all we can to assist our clients in meeting their diversity goals.

Home » ABOUT US

Summary
Call Center Services | Contact Center Services
Service Type
Call Center Services | Contact Center Services
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States of America
Description
Learn how Mass Markets' has become a top call center services provider of domestic inbound customer service and outbound sales. As an established B2B and B2C customer contact company, we deliver leading customer relationship management (CRM) services across the customer lifecycle.
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