CONTACT CENTER OUTSOURCING SIMPLIFIEDInbound and Outbound Voice and Digital Business Process Outsourcing Solutions
DEDICATED TO CUSTOMER EXPERIENCE
Customer Care, Telesales, Integrated Omni-channel Support, Contact Center Software and, Custom Development, and Professional Services
Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.
An established contact center leader, Mass Markets provides domestic-based Business Process Outsourcing (BPO) inbound and outbound contact center services and cloud technology platforms that deliver a distinct business advantage through performance and efficiency. An industry expert, Mass Markets has experience executing high quality business-to-business and business-to-consumer interactions across a wide range of industries, products, and verticals. As clients continue to emphasize the need to reduce expenses, leverage technology and improve processes, it’s increasingly advantageous to outsource to a partner with a competent understanding of industry developments.
As an industry leader with deep expertise in managing interactions across the customer life-cycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. We provide scalable, specialized solutions allowing clients to connect with customers to strengthen their experience using innovative technology, relationship management, compliance processes, data-driven insights, and human talent.
“Mass Markets’ goal is to challenge the status quo. The bottom line is that we can help clients move faster, grow larger and solve more problems with substantially more efficiency using our Anything-as-a-Service (XaaS) platform.”
–Anthony Marlowe, CEO
MCI is the Parent Company of multiple business process outsourcing, software, and technology services companies. MCI acquires and operates companies that have synergetic product and services portfolios with a focus on the development and delivery of dynamic technology, human capital, and professional services.
Maintain modern, dynamic, and scalable business process support for our customers.
To create a company employees love and a brand customers’ trust while challenging the status quo and realizing growth powered by our performance for our customers.
Our core values are critical to our competitive advantage. Integrity, continuous improvement, respect, and the pursuit of excellence are non-negotiable.
GROWTH THROUGH CONTACT CENTER CUSTOMER PERFORMANCE
Originally founded in 2003 as TMone. After selling the company in 2013, Mass Markets’ original founder, Anthony Marlowe re-acquired 100% of the company and re-branded it Mass Markets in October of 2015.
Mass Markets has a rich history of unrelenting growth with nine years on Inc. Magazine’s List of Fastest Growing Companies. We’ve scaled from a humble 5,000 square foot contact center with under 50 employees to over 1400 employees across four contact center facilities.
Telesales Customer Acquisition, Lead Generation, Customer Survey, Fundraising, Account Management, and Customer Calling
Customer Care and Sales Website Chat Support, E-Mail, Social Monitoring, Click2Call, SMS/Text, Multi-Channel Marketing, and Back-Office
Customer Service, Sales, Technical Support, Reservations, Retention, Dispatch, Direct Response, Hotline, and Answering Services
Hosted Cloud Contact Center Software, IVR, Predictive Dialer, ACD, CRM, Software Development, Managed Services, Integration Services
Experienced and Customer Centric BPO and SAAS Leadership
Mass Markets fields a diverse and experienced team of highly driven leaders that care about business growth through best-in-class customer support and a unique commitment to our people. Our team is a highly valuable extension of our customer base, providing leadership and execution that enables meaningful, outcome-based engagement from the front line to the c-suite. Through diversity and teamwork, the Mass Markets team presents a passionate and pragmatic approach to balancing challenging business process outsourcing. While we take our clients’ business results seriously, we also enjoy what we do, which shows in our proactive, improvement-focused support for our clients.
Contact Center Experience Across a Wide Range of Market Segments
BUSINESS PROCESS OUTSOURCING EXCELLENCE
Tech-Enabled and People-Powered Call Center Services Infrastructure
- Talent Acquisition
- Disaster Recovery
- Business Continuity
- Employee Development
- Workforce Management
- Reporting & Analytics
- Programming & IT
- Project Management
STRATEGIC CONTACT CENTER OFFICES
State-of-the-Art Call Center Facilities
Contact Center Social Responsibility with Integrated Business Goals
Committed to the people and communities where we operate. Our commitment to corporate citizenship is embedded in our culture. Involvement in community events, philanthropy, environmental sustainability and various fundraising is our duty to others as well as part of our corporate responsibility strategy to further corporate social responsibility (CSR), sustainability initiatives and aid in building a strong base for our brand while facilitating employee engagement.
Stronger Through Unique Perspectives and Ideas
Mass Markets thrives because of the diversity of our extraordinary team members. An open-minded, diverse workforce composed of different backgrounds is a strategic imperative.
Mass Markets is happy to participate in our clients’ diversity programs. Our company strives to do all we can to assist our clients in meeting their diversity goals.
Visit our FAQ page for more information or submit an inquiry and our team will reach out via e-mail to schedule a call
Our FAQ section is a great place to find answers to some of the more common questions we receive regarding our business process outsourcing services. You will also find links to download more information on our services, information surrounding our flexible pricing models, and a full lexicon of contact center terminology.