MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

Las Vegas, Nevada June 27th, 2016 /PRNewswire/ – – (From #CALLCENTERWEEK) David Geiger joins Mass Markets from his current company, CXP: Customer Experience Partners, LLC, a startup company working to build the next generation of mobile cus-tomer care, sales and support products. Prior to CXP, Mr. Geiger was a co-founder and CEO of Center Partners, a mid-market contact center company owned by the advertising and media company WPP.

“It is imperative to hire people with a proven track record of building companies that bring world-class customer experience to a wide array of industries and clients. There are simply no substitutions for authentic competence and experience in these areas and David’s background fits this requirement. He built a $100M+ contact center company, Center Partners, from the bottom up,” said Anthony Marlowe, founder and CEO of Mass Markets.

“Anthony and his team at Mass Markets have an exciting platform in the contact center space along with the ability to execute across the board. I’m pleased to be part of such a dynamic organization. Additionally, knowing that Jason Falco, a past client of mine for several years, holds a significant leadership role at Mass Markets as the company’s COO, leaves me with zero doubt that Mass Markets is a quality company with an incredibly bright future,” says Mr. Geiger.

Mr. Geiger will take on a new, all-encompassing role within Mass Markets to become the company’s Chief Strategy Officer. “We need David to help build our client list, expand our product offerings and add his products to our Any-thing-as-a-Service (XaaS) platform. In addition, his company, Center Partners, was the first BPO to achieve independ-ent J.D. Power certification, and we want to use that background to help shape our overall customer experience deliv-ery,” said Mr. Marlowe.

David’s company, CXP: Customer Experience Partners, LLC, was engaged in building the next generation of mobile customer applications and experiences. The ideas, products, and concepts developed by David at CXP are being incorporated with Mass Markets’ Anything-as-a-Service (XaaS) platforms. In his new role David will work closely with Mass Markets’ executives to oversee product development, sales, and marketing and as well as manage portfolio technology companies

An industry veteran, David Geiger was also the co-founder and CEO of Center Partners, an omnichannel contact center owned by WPP, the giant media and advertising firm. As CEO (2003-2013), Center Partners realized outstanding growth with revenue in excess of $100 million. A key provider to the world’s top brands, David’s organization consist-ently delivered a world class customer experience across multiple contact channels and diverse clients. Servicing a wide range of industries including financial services, telecom, insurance, video gaming, internet retail, and cosmet-ics. In his role, David defined the client delivery and end-user customer experience by building exceptional client teams and contact center products that encompassed unique customer experience concepts and programs.

Initially joining Center Partners in 1997 as the Chief Information Officer, David’s early career was focused on information technology where he was responsible for building infrastructure, database systems, and automation platforms. While he has decades of executive experience and acumen, David still enjoys building prototypes and models using current database systems and programming tools.

Have a project in mind? Let's talk how we can accomplish it together

MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

Iowa City, IA January 28, 2016 – MASS MARKETS, a leading “Anything-as-a-Service” (XaaS) and domestic contact center business process outsourcing (BPO) company that delivers revolutionary technology and innovative, quality driven customer service solutions using the most advanced technology in the industry announces that Patrick M. Long will join Mass Markets as Executive Vice President and General Counsel.

Starting on January 25, 2016, Mr. Long will oversee all legal matters for the company and serve as the primary legal adviser to the company, including owner and CEO, Anthony Marlowe, COO Jason Falco and the rest of the Mass Markets management team. Additionally, Mr. Long will oversee all public sector business and corporate development including education, local, state, and federal business opportunities.

“We wanted to find a candidate who offered the right balance of legal expertise and leadership skills, and with an understanding of the complexities of the public sector marketplace,” said Anthony Marlowe, CEO of Mass Markets. “I am pleased that the best candidate for the role of Executive Vice President and General Counsel is Patrick Long. With his extensive legal experience, proven government contract success at HP and thorough leadership experience, Patrick is the right leader to help Mass Markets govern through an increasing percentage of XAAS market share.”

Most recently, Mr. Long was responsible for supporting global outsourcing legal operations for Hewlett-Packard Enterprise Services, a global business and technology subsidiary of the HP Enterprise business unit.

Throughout his thirteen-year employment with HP, Mr. Long held a number of positions, both domestically and internationally, with increasing levels of importance within and without the Legal Department. He is widely recognized as a subject matter expert in risk management, compliance, negotiation, contract operations, domestic government sales, and intellectual property. Mr. Long pioneered many firsts for HP while negotiating over emerging technologies and new methods of communication. He has also helped to negotiate some of the largest service deals in HP’s history.

Prior to working for HP, Mr. Long was an attorney for Compaq Computer Corporation and was in private practice in downtown Chicago focused primarily upon intellectual property matters for information technology startups.

Mr. Long received his law degree from Loyola University School of Law in Chicago and his Bachelor of Arts undergraduate degree from Boston College. Mr. Long is married with one child and lives in Evanston, Illinois.

“I am energized to be returning to my legal roots and look forward to working with my fellow employees in putting my years of enterprise experience to good work for the Company in this strategic role,” said Patrick Long. “While recognizing that Mass Markets has more than a decade’s record of success in servicing enterprise clients, I believe I have much to offer the Company and am excited at the wonderful opportunity to lead the government and legal areas. I will do my utmost to help Mass Markets innovate and grow with great integrity and success. We are going to accomplish great achievements!”

Have a project in mind? Let's talk how we can accomplish it together

MASS MARKETS (FKA TMONE), CITY OF SPEARFISH, AND SPEARFISH ECONOMIC DEVELOPMENT CORPORATION CELEBRATE MASS MARKETS’ COMMITMENT TO BRING BACK JOBS TO THE COMMUNITY

MASS MARKETS (FKA TMONE), CITY OF SPEARFISH, AND SPEARFISH ECONOMIC DEVELOPMENT CORPORATION CELEBRATE MASS MARKETS’ COMMITMENT TO BRING BACK JOBS TO THE COMMUNITY

SPEARFISH, SOUTH DAKOTA (PRWEB) NOVEMBER 12, 2015 – On Tuesday, November 10th, Mayor Dana Boke (R-Spearfish); City Administrator Joe Neeb; President Jeremy Hoven of the Spearfish Economic Development Corporation (EDC); Jeff Haverly of the Governor’s Office of Economic Development; and Jonathan Englund, Manager at the Dept. of Labor; all joined the community to celebrate Mass Markets’ move into its new facility in Spearfish, as well as the company’s commitment to hire locally, with a ribbon cutting ceremony.

“Our first priority was to make sure each individual felt safe, had peace of mind, and that you were taken care of,” said Mayor Dana Boke.

Anthony Marlowe is CEO of Mass Markets and founder/principal of Iowa City Capital Partners, LC. In 2003, Marlowe co-founded the well-known call center industry Business Process Outsourcing (BPO) company, TMone, and served as its President until it was successfully sold in 2013. On October 1, 2015, Marlowe repurchased the company, renaming it Mass Markets. The new name, Marlowe said, reflects the expanding capabilities that will transform the company to an Anything-as-a-Service (XAAS) provider.

“A very unique opportunity arose to repurchase TMone, the company I co-founded more than a decade ago, and I could not pass that up,” said Marlowe. “This was not just a business opportunity – it was the chance to come home. I am incredibly grateful to be here, back in the great City of Spearfish where old school community values have never gone away.”

During the ribbon cutting ceremony, Marlowe announced that Mass Markets is expecting to hire more than 100 additional local residents over the next couple months to fill the site across multiple programs and shifts.

“It has been a long road since Storm Atlas collapsed the old building two years ago,” said Marlowe. “The City of Spearfish rebuilt this beautiful (Atlas) building, so we here at Mass Markets are committed to doing all we can to give back to the people of this community.”

Stephanie Salazar, Executive Director at the Spearfish Economic Development Corporation, touted Marlowe’s commitment to give back to the residents of Spearfish.

“We would like to thank Anthony and the entire Mass Markets team for their significant commitment to give back to the Spearfish community,” said Salazar. “By choosing to invest in Spearfish and hiring locally, Mass Markets serves as a prime example of the ideal community business. I look forward to working with Mass Markets for many years to come.”

After Winter Storm Atlas devastated South Dakota and TMone’s building back in 2013, South Dakota Network Communications (SDN) provided TMone, now known as Mass Markets, with an emergency fiber optic Internet connection in just a few days, which was instrumental in servicing Mass Market’s Fortune 500 clientele.

“Trucks were rolled from across the State, and the service was provisioned in record and heroic time. The City stepped up with the space,” Marlowe said. “The staff was committed to helping us set up over the weekend, but in a digital age without a massive internet pipe you are in the woods.”

As a means of thanking SDN Communications for their swift response and superior service following Storm Atlas, Marlowe took a moment to honor SDN’s CEO, Mark Shlanta, at this afternoon’s ribbon cutting ceremony.

“We wanted to simply thank and recognize SDN, and their CEO Mark Shlanta, for their heroic accomplishment, and for being a superior supplier,” Marlowe said. “When the community needed service the most, SDN did an emergency install/provision of an asset and service that usually takes months – not days. We are forever grateful to SDN and look forward to working with them for years to come.”

“We strive to do whatever it takes to bring services to our customers in as timely a manner as possible,” said Dan Gabrielson, Network Account Executive at SDN, who attended the ribbon cutting ceremony on behalf of SDN. “You’ve got an amazing team in place. We are proud to be partners with you and wish you well in this new building and your new endeavors.”

Renee Deaton, Director of Vendor Management at Time Warner Cable, also spoke at the ceremony about the partnership with Mass Markets, stating, “Why would you not want to partner with a company who makes it a priority to be back up and running within a week? The way that the community pulled together for something that should have taken months in just a few days was amazing.”

Have a project in mind? Let's talk how we can accomplish it together

MASS MARKETS WELCOMES NEW FACILITY

MASS MARKETS WELCOMES NEW FACILITY

SPEARFISH – Mass Markets held its grand opening Thursday night, in its new facility in Spearfish. Senior Director of Operations Catrina Rodgers said the facility has 132 workstations. The facility is scheduled to open Nov. 2, and Rodgers said there are currently 85 employees at Mass Markets, with another 100 employees scheduled to be hired. Rodgers said more than 200 people attended Thursday night’s grand opening. The move to the new building is a return to the site where TMone previously conducted business. But in October 2013, winter storm Atlas flattened much of the building under four feet of snow. The city of Spearfish, which owned the building, approved a maximum rebuild price of about $5.8 million and used Ainsworth-Benning Construction, Inc., as the construction manager at risk (CMAR), a process that combines the design, engineering, and cost estimates into one process. The company recently completed construction on the building. Mass Markets will use about one quarter of the building. The remaining space is vacant awaiting more businesses to sign a lease with the city.

Have a project in mind? Let's talk how we can accomplish it together

TMONE REPURCHASED — BY FOUNDER ANTHONY MARLOWE

TMONE REPURCHASED — BY FOUNDER ANTHONY MARLOWE

SPEARFISH — Anthony Marlowe, who founded TMone in 2003 and sold it in 2013, repurchased the company in its entirety Oct. 1. The company’s Spearfish location, set to “go live” in the new building in the Exit 14 industrial park, has announced it will immediately hire 100 new positions, and while TMone will be the name on the building, the company is doing business as (dba) Mass Markets, headquartered in Iowa City, Iowa.

Marlowe, 36, Mass Markets’ chief executive officer, said that since selling TMone to ERC in 2013, he’s been involved in various passive investments and knew he wanted to play a more active role in a company to start or lead. When the opportunity to buy TMone came up, his intimate knowledge of the company, confidence in the team, relationship with clientele, and geographic locations of service centers all gave Marlowe “a lot of confidence in quickly and aggressively pursuing the repurchasing possibility,” he said.

TMone located in Spearfish in August 2011, after Premier Bankcard left the building in the industrial park built by the Spearfish Economic Development Corporation in partnership with the city. Premier occupied the building for about 10 years and donated it to the city upon vacating Spearfish. TMone signed a 10-year lease for the space in 2011, and in 2013, shortly before the building collapsed under more than four feet of snow during winter storm Atlas, ERC acquired TMone.

As part of the project to rebuild the space, in March 2014 the Spearfish City Council chose Ainsworth-Benning Construction, Inc., as the construction manager at risk (CMAR), a process that combines the design, engineering, and cost estimates into one process, and in June, the city approved the contract with Ainsworth-Benning.

ERC signed a seven-year lease in October 2014 for a portion of the building, at which point the city council voted to move forward to construct the steel frame building based upon the initial $5.8 million expected from insurance proceeds. In February 2015, the council approved the final guaranteed maximum price of $5,774,303 for the reconstruction, a requirement in the CMAR process. Total insurance proceeds from the former building and its contents were approximately $6.2 million, giving the city the option to add features, such as parking lot resurfacing. TMone will occupy 10,000 square feet, approximately a quarter of the building. Employees have been working in a portion of the Spearfish rec center during the interim.

Marlowe said that there’s a lot of emotion surrounding the company’s Spearfish location, especially since he repurchased the company only days away from the two-year anniversary of the building’s collapse. He added how grateful the company is to Mayor Dana Boke, former Mayor Jerry Krambeck, the community, Spearfish Economic Development Corporation, employees, and everyone involved in working to allow the company to utilize the rec center following the winter storm and championing the reconstruction project.

“After all of that, I don’t know of any other way to approach it other than the loyalty that we feel to the community is deep and substantial, and we look forward to many great years to come and to continue to grow in the city of Spearfish,” Marlowe said.

Bryan Walker, former executive director of Spearfish Economic Development Corporation, was involved in the reconstruction and lease process.

“As a growing community, it’s important that Spearfish maintains a diverse economy,” he said. “Since 2001, the call center industry has complemented other sectors of our economy and has provided career opportunities for several hundred people living throughout the Northern Hills. We are happy to welcome Mass Markets as our first tenant in the new Project Atlas Building, and we are excited about the growth plans which lie ahead for the company.”

Marlowe named telecommunications industry executive Jason Falco, of Denver, as Mass Markets’ chief operating officer, and Marlowe said that while things will remain “business as usual,” the company would be taking a look at just about everything within its network of domestic call center and managed information services (MIS) locations going forward. Marlowe said that while the company has marketed itself as a business process outsourcing company, it also provides a substantial amount of infrastructure, database, software, managed information, and custom integrations systems.

“I am launching Mass Markets to help companies reduce the costs of doing business by participating in the combined management of information services and the modernization of telecommunications, which offers the option to utilize Software as a Service (SAAS) with or without temporary or permanent outsourced staff,” he added. “No one can aggregate, develop, procure, and manage this type of platform in the United States as efficiently as us.”

Keeping jobs in the United States is a priority for Marlowe, given that many companies outsource call center services, and Mass Markets will specialize in contracting services to American-based companies.

“Although it’s not ever fully left us, I believe that there’s going to be a resurgence of American exceptionalism,” Marlowe said. He added that the company believes that every employee should be able to participate in its success, and a stock contract program available to every employee will be rolling out in 2016, which has been well received.

Larry Klarenbeek, the interim director of Spearfish Economic Development Corporation, described that the organization has experienced a good working relationship with TMone, and he gave “kudos” to the employees and leaders who have worked through the challenges since winter storm Atlas, moving quickly to minimize impact to the company and its employees after the building collapse.

“It has been a long process of planning, building, and organizing since that time, and Spearfish Economic Development Corporation is extremely excited to assist Mass Markets with the realignment of their organization,” Klarenbeek said. “This new space will allow Mass Markets to continue to increase their base workforce, creating additional jobs for the Northern Hills.

“Anthony Marlowe is a very successful and stable entrepreneur,” Klarenbeek added. “We look forward to a continued partnership in seeing more economic growth In the Spearfish region.”

Plans are currently in progress for a press conference/grand opening celebration in the coming weeks, with local and state dignitaries and representatives from TMone expected. Marlowe said the company will be testing the facility the last weeks of October, with the plan to go live Nov. 1. He does not intend to exit the software company until an IPO (initial public offering) or sale valuing nine figures is reached. The company is equipped with four facilities in the Midwest with the capacity for 1,500 employees. It currently has nearly 500 people on staff. The company also maintains relationships and co-location with strategic data center partners in Iowa.

Have a project in mind? Let's talk how we can accomplish it together

!-- Start of Async HubSpot Analytics Code -->