IOWA CITY, Iowa, February 2, 2018 (PressRelease.com) – Anthony Marlowe, the CEO of Mass Markets, the Iowa-based, Business Process Outsourcing (BPO) contact center and Anything-as-a-Service (XaaS) provider, announced that his company would work with the 178 employees impacted by the Convergys site closure, find them positions at its nearby Dakota Dunes, South Dakota, contact center and endeavor to match their current level of pay.
Convergys announced on Jan. 30 that it was providing 60-days’ notice to 178 Sergeant Bluff, Iowa, employees of the site closure per the Federal WARN Act and that April 14 would be the final day of operation for the call center. “While we have never been put in this position, we know the decision to close must have been a difficult one. We understand the impact this has on the Siouxland community, Convergys’ employees and their families,” said Mass Markets CEO Anthony Marlowe. “We hope to work with Convergys leadership to help find a place at Mass Markets for some or all of the 178 employees displaced by the closure. This is a great opportunity to be able to move our business forward while also doing something that is good for our community.”
Mass Markets, headquartered in Iowa City, Iowa, has been a longstanding employer in the Siouxland area and is in the process of expanding the workforce in many of its contact centers, including the Dakota Dunes location. “We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in the Dakota Dunes facility and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry and we would be lucky to have 1 or 178 of their staff join our growing team,” Anthony stated.
We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in our Dakota Dunes South Dakota facility, which is just miles up the road from the call center Convergys is closing, and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry, and we would be lucky to have 1 or 178 of their staff join our growing team.
Mass Markets will be holding multiple hiring events over the next several weeks and extending offers to start with Mass Markets at the applicant’s earliest convenience. “Mass Markets is growing and looking to fill front-line contact center roles in telemarketing and customer service as well as positions in operations management, talent acquisition, account management, business development, workforce management and IT,” said Ethan Davis, Senior Vice President at Mass Markets. “We look forward to adding some great talent to our team over the coming months but will be encouraging Convergys staff impacted by the closure to see their positions through with their current employer and to exit professionally with appropriate notice and timing.”
Anyone interested in a position with Mass Markets can find more information at www.massmarkets.com or by calling (888) 387-1989. Applications can be completed online, and interested parties are encouraged to stop by the office located at 870 Cottonwood Lane #600 in Dakota Dunes. Walk-ins are welcome.
ABOUT MASS MARKETS
Mass Markets is a trusted provider of American B2B, B2C and H2H contact center telesales, customer service and digital support. Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages. From Fortune 100 companies to start-ups, we deliver target-exceeding, high-impact, inbound and outbound omnichannel interactions. At Mass Markets call centers, we quickly, effectively and inexpensively SAVE, SELL, SERVICE and SOLVE directly with your customers and prospects.