GravisApps purchases smartphone technology, FastCustomer, to eliminate hold time for consumers.

A popular application, FastCustomer allows consumers to bypass waiting on hold while contacting thousands of companies for customer service and other purposes. Recognized by TIME Magazine in the “Top 10 of Everything” (2011), FastCustomer has since been featured in The New York Times, Washington Post, CNN, TechCrunch, CBS, NBC.

When consumers utilize FastCustomer to contact companies in the FastCustomer database, such as AT&T or Bank of America, customer service representatives promptly call customers directly rather than placing them in long holding queues commonly used in the traditional calling method, saving customers minutes to hours of their time and providing an improved customer experience.

“At some point, everyone needs to contact customer service. For those of us, including myself, that hate being stuck on hold for long periods of time, this application can be extremely useful. It is very much a time-saver and very user-friendly,” says Anthony Marlowe, Founder and CEO of Gravis Apps.

The acquisition of FastCustomer adds yet another layer of technological capability to GravisApps’ growing list of services. The company currently provides a variety of software solutions for call center and other industries, including but not limited to advanced IVR, big database management and processing, third party verification (TPV) and automation services.

“We believe that when you need customer service to resolve an issue, you don’t want to navigate a menu or listen to bad music… you just want to talk to someone,” Chad Miller, Chief Software Development Officer of GravisApps.

The FastCustomer application is available for iPhone, Android, and additional devices. FastCustomer’s services are also accessible on the company’s website, www.fastcustomer.com

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

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Summary
Award-Winning Phone App, Acquired by Growing CC-SaaS Provider
  • https://www.facebook.com/MassMarkets/
  • https://twitter.com/tmone
  • https://www.linkedin.com/company/mass-markets-an-mci-company
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Award-Winning Phone App, Acquired by Growing CC-SaaS Provider
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A popular application, FastCustomer allows consumers to bypass waiting on hold while contacting thousands of companies for customer service and other purposes. Recognized by TIME Magazine in the “Top 10 of Everything” (2011), FastCustomer has since been featured in The New York Times, Washington Post, CNN, TechCrunch, CBS, NBC.
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Mass Markets
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