GravisApps purchases smartphone technology, FastCustomer, to eliminate hold time for consumers.
A popular application, FastCustomer allows consumers to bypass waiting on hold while contacting thousands of companies for customer service and other purposes. Recognized by TIME Magazine in the “Top 10 of Everything” (2011), FastCustomer has since been featured in The New York Times, Washington Post, CNN, TechCrunch, CBS, NBC.
When consumers utilize FastCustomer to contact companies in the FastCustomer database, such as AT&T or Bank of America, customer service representatives promptly call customers directly rather than placing them in long holding queues commonly used in the traditional calling method, saving customers minutes to hours of their time and providing an improved customer experience.
“At some point, everyone needs to contact customer service. For those of us, including myself, that hate being stuck on hold for long periods of time, this application can be extremely useful. It is very much a time-saver and very user-friendly,” says Anthony Marlowe, Founder and CEO of Gravis Apps.
The acquisition of FastCustomer adds yet another layer of technological capability to GravisApps’ growing list of services. The company currently provides a variety of software solutions for call center and other industries, including but not limited to advanced IVR, big database management and processing, third party verification (TPV) and automation services.
“We believe that when you need customer service to resolve an issue, you don’t want to navigate a menu or listen to bad music… you just want to talk to someone,” Chad Miller, Chief Software Development Officer of GravisApps.
The FastCustomer application is available for iPhone, Android, and additional devices. FastCustomer’s services are also accessible on the company’s website, www.fastcustomer.com
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