HIGH-IMPACT CONTACT CENTER SERVICESReducing Operating Costs and Improving Results Across the Customer Life Cycle
LEADING INBOUND CALL CENTER AND OUTBOUND CALL CENTER SOLUTIONS
Business Process Outsourcing Solutions For Voice and Multi-channel Call Center Services Across the Customer Life-cycle
TRUSTED CONTACT CENTER SOLUTIONS
Agile and High-Impact Inbound and Outbound Call Center Services
Mass Markets’ Inbound Call Center Services and Outbound Call Center Services are leading domestic business processes outsourcing solutions providing tech-enabled customer service and sales so some of the most recognized brands in the world.
Our multi-channel contact center solution provides a distinct advantage to our partners, and our ability to augment our services with technology, marketing, and managed services is indispensable when improving critical business processes and creating financial efficiency.
Our Inbound Call Center Services Solution is best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention, and customer relationship management business processes, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.
With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.
Flexible, Customized & Scalable
With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking for a customer service team, inbound sales or blended customer service selling support, our team can maximize on customer and prospect inbound interactions.
With our leading analytics-driven workforce management, Mass Markets can provide the right people at the right time to ensure service level objectives are exceeded. With experienced operational leadership, your brand, performance targets and business processes are in good hands.
High-Performance & Brand Conscious
Mass Markets is a proven leader in business and consumer outbound projects. Our experience delivering on difficult cold call and customer calling programs has set us apart from our competition. Utilizing sophisticated database management, technology, and an elevated multi-channel approach, Mass Markets fields an outbound solution that is highly effective.
Supported by our unique culture, compensation strategies and talent acquisition processes, Mass Markets deploys outbound programs with the appropriate human talent and infrastructure, customized to client specifications for the best possible results.
Integrated Multi-Channel Capabilities
Customer and prospect access is critical and with Mass Markets, you get instant access to a suite of tech-enabled and fully integrated multi-channel contact center tools that enable customer interactions to move across voice, chat, e-mail, SMS, and interactive web environments. With more customer interactions originating on mobile devices, taking action and interacting with customers and prospects on their terms should be part of your service, sales, and CRM strategy.
Mass Markets can help launch your omnichannel capabilities and gaining performance and financial efficiency through the use of a blended voice and digital customer contact center strategy.
SOFTWARE AND PRO SERVICES
Cloud Contact Center, Custom Integrations, and Managed Services
To support complex business processes in evolving business environments, it requires innovative, flexible, and scalable technology, custom integration, multiplex workflow design, and analytics tools. Mass Markets offer unified cloud contact center software, managed services, reporting services, demand generation, expert consulting, and project management services to help put it all together.
Our software and professional services can be leveraged stand-alone or built-in to our business process outsourcing solution. With an emphasis on streamlined workflow and consumption based pricing our services are scalable and cost-effective.
DOWNLOAD OUR CONTACT CENTER SOLUTIONS BRIEF