B2B CONTACT CENTER SOLUTIONS

Business-to-Business Inbound and Outbound Call Center Services

BUSINESS-TO-BUSINESS CUSTOMER AND PROSPECT SOLUTIONS

Inside Sales, Account Management, Lead Generation, Customer Care, and Business Process Support

CUSTOMIZED B2B CUSTOMER CONTACT SOLUTIONS 

High-Value Business Interactions For Top of Funnel Lead Generation, Customer Acquisition, Customer Relationship Management, and Customer Care

Mass Markets has embraced the fact that business-to-business sales, lead generation, and even service-oriented interactions require specialized infrastructure, talent, training, tools, and technology. Quality B2B program execution requires specialized, custom solutions. 

Each B2B project deployed at Mass Markets has a unique design encompassing human capital, customer experience, training, high-value sales tactics, customer relationship management systems (CRM), and technology that supports a multi-touch, multi-channel approach to acquisition, retention and customer service.

NEED A B2B CONTACT CENTER? 

Get expert business-to-business consultation, a comprehensive contact center proposal, and a competitive call center quote

Whether you are looking to outsource for the first time or challenge your current provider, Mass Markets will provide you with a simple and comprehensive proposal and pricing quote tailored to your specific B2B program requirements.

Fill out the form below to speak with a member of our team about a business-to-business contact center solution for your sales, customer service, lead generation, or account management program.  Our initial consultation consists of a simple introductory call and discovery surrounding a few key project elements and we take it from there. 

 

INITIAL B2B CONSULTATION

  • A brief overview of Mass Markets
  • An introduction to your company and project
  • Review of your program goals and requirements
  • A discussion surrounding your implementation timeline
  • Overview of the program implementation process 
  • Analysis of facility and staffing requirements 
  • A discussion surrounding potential pricing structures
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