SCALABLE INBOUND CALL CENTER SERVICES

High-Impact & Tech Enabled, Inbound Sales, Customer Service, and Tech Support

SERVICE & RETAIN CUSTOMERS

Customer Care, Helpdesk, Sales, and Order Processing Support

EXPERIENCED INBOUND CALL CENTER PARTNER

24/7 Brand-Centric Customer Service, Customer Service Selling, Seasonal Inbound Call Handling, and Overflow/After Hours Support

With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking for a customer service team, inbound sales or blended customer service selling support, our team can maximize on customer and prospect inbound interactions.

With our leading analytics-driven workforce management, Mass Markets can provide the right people at the right time to ensure service level objectives are exceeded. With experienced operational leadership, your brand, performance targets and business processes are in good hands.  

 

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INBOUND CALL CENTER SERVICES

Customer Service

Meet service levels and build customer loyalty. 

Inbound Sales

Convert opportunities and expand share of wallet. 

Tech Support

Resolve customer issues and retain customers. 

Customer Retention

Save canceling customer and mitigate churn. 

Reservations

Maximize high-value reservation opportunities

Market Research

Gain insight into your prospects, customers, and brand. 

Blended & Shared Services

Increase efficiency and ensure appropriate staffing

Dispatch

Alert key staff and coordinate service resolution

SPECIALIZED B2B & B2C SOLUTIONS

B2B
SOLUTIONS

Learn how our B2B solutions help businesses cost-effectively support high-value interactions.

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B2C
SOLUTIONS

Find out how our B2C solutions help businesses efficiently acquire and retain customers.

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The Mass Markets Advantage

Inbound Expertise

We have a track record of delivering inbound call center program results on a variety of projects including scaled, multi-site B2C customer care, complex B2B customer service selling, and 24/7 technical support.  Our inbound experience spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements.  We recognize that every inbound project and customer is unique and develop custom solutions for our clients that consistently achieved leading results. 

Tech-Enabled Services

We pride ourselves on fielding advanced technology infrastructure for our outbound projects including integrated omnichannel capabilities, reporting, and platform integrations, advanced CRM and contact center platform functionality, integrated knowledge library and dynamic scripting, and real-time remote access dashboard reporting for our customers.  

Database Strategy & Analysis

We have a robust suite of databases analysis services and experience designing direct marketing and list penetration strategies that improve customer contacts while facilitating efficient sales and lead conversion.  Our contact strategies are high-impact help create consistent, predictable, and sustainable program results. 

Talent

We identify and hire the right agent and management to support our outbound projects.  Our outbound agents are selected based on a robust pre-employment screening process and selectively matched to ensure we have the best agent profile for each specific project.  Our outbound management team consists of subject matter experts customer experience and outbound project best practices. 

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