OUTBOUND CALL CENTER SOLUTIONS

High-Impact Outbound Sales, Lead Generation, and Customer Account Management. 

 

ACQUIRE & RETAIN CUSTOMERS

Demand Generation, Lead Qualification, Sales, and Customer Relationship Management

EXPERIENCED OUTBOUND CALL CENTER PARTNER

New Customer Acquisition, Customer Insights, Demand Generation, and Customer Relationship Management

Mass Markets is a proven leader in business and consumer outbound projects and offers a comprehensive array of outbound customer contact center services. 

Our experience delivering on difficult cold call and customer calling programs has set us apart. Utilizing sophisticated database management, technology, and an elevated multi-touch/multi-channel approach, Mass Markets fields an outbound solution that is genuine, unique and highly effective.

Supported by our unique culture, compensation strategies, and talent acquisition processes, Mass Markets deploys outbound programs with the right people and architecture, customized to our client to ensure the best possible results.

We are an experienced provider and have executed outbound projects across a wide range of industries including telecommunications, retail, e-commerce, utilities, dealer services, healthcare, financial services, and non-profits.  

 

 

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OUTBOUND CALL CENTER SERVICES

Telesales

Acquire new customers and expand brand awareness. 

Account Management

Manage customer relationships and maximize share of wallet. 

Customer Win-back

Reactivate old and re-engage with dormant customers 

Pre Charge-Off Collections

Keep billing current and prevent customer churn. 

Lead Generation

Generate qualified leads and schedule appointments for your sales team. 

Market Research

Gain insight into your prospects, customers, and brand. 

Fundraising

Raise money for your cause and drive event participation. 

Reminder & Welcome Calls

Build loyalty and stay in front of your customer base. 

SPECIALIZED B2B & B2C SOLUTIONS

B2B
SOLUTIONS

Learn how our B2B solutions help businesses cost-effectively support high-value interactions.

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B2C
SOLUTIONS

Find out how our B2C solutions help businesses efficiently acquire and retain customers.

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The Mass Markets Advantage

Outbound Expertise

We have proven experience delivering results on a variety of difficult outbound projects including large-scale B2C complex B2B projects.  We have executed outbound projects for multiple high profile clients across a wide range of industries and consistently achieved results beyond expectation. 

Tech-Enabled Services

We pride ourselves on fielding advanced technology infrastructure for our outbound projects including integrated omnichannel capabilities, reporting, and platform integrations, advanced CRM and contact center platform functionality, integrated knowledge library and dynamic scripting, and real-time remote access dashboard reporting for our customers.  

Database Strategy & Analysis

We have a robust suite of databases analysis services and experience designing direct marketing and list penetration strategies that improve customer contacts while facilitating efficient sales and lead conversion.  Our contact strategies are high-impact help create consistent, predictable, and sustainable program results. 

Talent

We identify and hire the right agent and management to support our outbound projects.  Our outbound agents are selected based on a robust pre-employment screening process and selectively matched to ensure we have the best agent profile for each specific project.  Our outbound management team consists of subject matter experts customer experience and outbound project best practices. 

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Home » SERVICES » OUTBOUND SOLUTIONS

Summary
Mass Markets Outbound Call Center Solutions
Service Type
Mass Markets Outbound Call Center Solutions
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States of Americal
Description
Learn why Mass Markets is a top partner for Outbound Call Center Services. Leading provider of outbound sales, lead generation, telephone account management, market research surveys, and more.
CONTACT SALES
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