OUTBOUND CALL CENTER SOLUTIONS
High-Impact Outbound Sales, Lead Generation, and Customer Account Management.
ACQUIRE & RETAIN CUSTOMERS
Demand Generation, Lead Qualification, Sales, and Customer Relationship Management
EXPERIENCED OUTBOUND CALL CENTER PARTNER
New Customer Acquisition, Customer Insights, Demand Generation, and Customer Relationship Management
Mass Markets is a proven leader in business and consumer outbound projects and offers a comprehensive array of outbound customer contact center services.
Our experience delivering on difficult cold call and customer calling programs has set us apart. Utilizing sophisticated database management, technology, and an elevated multi-touch/multi-channel approach, Mass Markets fields an outbound solution that is genuine, unique and highly effective.
Supported by our unique culture, compensation strategies, and talent acquisition processes, Mass Markets deploys outbound programs with the right people and architecture, customized to our client to ensure the best possible results.
We are an experienced provider and have executed outbound projects across a wide range of industries including telecommunications, retail, e-commerce, utilities, dealer services, healthcare, financial services, and non-profits.
DOWNLOAD OUR OUTBOUND CALL CENTER SOLUTIONS BRIEF
OUTBOUND CALL CENTER SERVICES
Acquire new customers and expand brand awareness.
Manage customer relationships and maximize share of wallet.
Reactivate old and re-engage with dormant customers
Pre Charge-Off Collections
Keep billing current and prevent customer churn.
Generate qualified leads and schedule appointments for your sales team.
Gain insight into your prospects, customers, and brand.
Raise money for your cause and drive event participation.
Reminder & Welcome Calls
Build loyalty and stay in front of your customer base.
The Mass Markets Advantage
We have proven experience delivering results on a variety of difficult outbound projects including large-scale B2C complex B2B projects. We have executed outbound projects for multiple high profile clients across a wide range of industries and consistently achieved results beyond expectation.
We pride ourselves on fielding advanced technology infrastructure for our outbound projects including integrated omnichannel capabilities, reporting, and platform integrations, advanced CRM and contact center platform functionality, integrated knowledge library and dynamic scripting, and real-time remote access dashboard reporting for our customers.
Database Strategy & Analysis
We have a robust suite of databases analysis services and experience designing direct marketing and list penetration strategies that improve customer contacts while facilitating efficient sales and lead conversion. Our contact strategies are high-impact help create consistent, predictable, and sustainable program results.
We identify and hire the right agent and management to support our outbound projects. Our outbound agents are selected based on a robust pre-employment screening process and selectively matched to ensure we have the best agent profile for each specific project. Our outbound management team consists of subject matter experts customer experience and outbound project best practices.