Cloud-Hosted Enhanced IVR
Use Interactive Voice Response (IVR) to more efficiently categorize and service inbound calls
Leverage Innovation to Enhance Customer Experience
Easily Integrated, Quick Deployment, Identifiable Operational Improvement
Create Efficiency with Cloud-Hosted Enhanced IVR
Ensure higher rates of customer call satisfaction and alleviate bottlenecks
Utilize self-service options for customer calls, resulting in quicker call resolution. IVR works to categorize and distribute calls to the correct areas of service in order to more effectively and efficiently manage inbound calls. This results in greater customer satisfaction due to higher rates of call resolution and fewer call transfers. Additionally, Cloud-Hosted IVR eliminates wasted call time which was previously occupied by agents receiving and transferring customer calls.
Quickly customize specific call routing options, messages, prompts, callback options, and queries in order to match the goals of your organization.