','

'); } ?>
Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees

Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees

Anthony Marlowe, the CEO of Mass Markets, the Iowa-based, Business Process Outsourcing (BPO) contact center and Anything-as-a-Service (XaaS) provider, announced that his company would work with the 178 employees impacted by the Convergys site closure, find them positions at its nearby Dakota Dunes, South Dakota, contact center and endeavor to match their current level of pay. Convergys announced on Jan. 30 that it was providing 60-days’ notice to 178 Sergeant Bluff, Iowa, employees of the site closure per the Federal WARN Act and that April 14 would be the final day of operation for the call center. “While we have never been put in this position, we know the decision to close must have been a difficult one. We understand the impact this has on the Siouxland community, Convergys’ employees and their families,” said Mass Markets CEO Anthony Marlowe. “We hope to work with Convergys leadership to help find a place at Mass Markets for some or all of the 178 employees displaced by the closure. This is a great opportunity to be able to move our business forward while also doing something that is good for our community.” Mass Markets, headquartered in Iowa City, Iowa, has been a longstanding employer in the Siouxland area and is in the process of expanding the workforce in many of its contact centers, including the Dakota Dunes location. “We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in the Dakota Dunes facility and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry and we would be lucky to have 1 or 178 of their staff join our growing team,” Anthony stated.
We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in our Dakota Dunes South Dakota facility, which is just miles up the road from the call center Convergys is closing, and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry, and we would be lucky to have 1 or 178 of their staff join our growing team.

Anthony Marlowe, Mass Markets CEO

Mass Markets will be holding multiple hiring events over the next several weeks and extending offers to start with Mass Markets at the applicant’s earliest convenience. “Mass Markets is growing and looking to fill front-line contact center roles in telemarketing and customer service as well as positions in operations management, talent acquisition, account management, business development, workforce management and IT,” said Ethan Davis, Senior Vice President at Mass Markets. “We look forward to adding some great talent to our team over the coming months but will be encouraging Convergys staff impacted by the closure to see their positions through with their current employer and to exit professionally with appropriate notice and timing.” Anyone interested in a position with Mass Markets can find more information at www.massmarkets.com or by calling (888) 387-1989. Applications can be completed online, and interested parties are encouraged to stop by the office located at 870 Cottonwood Lane #600 in Dakota Dunes. Walk-ins are welcome.

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

  • https://www.facebook.com/MassMarkets/
  • https://twitter.com/tmone
  • https://www.linkedin.com/company/mass-markets-an-mci-company
Mass Markets Call Center on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets Call Center on 2017 Inc. Fastest Growing List, Hiring 100 More

Iowa City, Iowa  August 21, 2017 — Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine’s exclusive ranking of the Fastest Growing Private Companies. This announcement coincides with Mass Markets’ latest initiative to hire 100 new employees in the Iowa City, Iowa location. “This is our first time back on the list since the divestiture of TMone and subsequent rebrand to Mass Markets contemporaneous with the repurchase. This marks the ninth time this team and company, through all the iterations, has earned this formal recognition by Inc. Magazine. We plan on making it a tenth time one day,” said Anthony Marlowe, CEO of Mass Markets. Mass Markets’ overall ranking is #2445 of America’s 5000 Fastest Growing Private Companies, ranking in the top half of this year’s recipients. For the Business Services & Products industry category, Mass Markets is ranked #13 in the USA and ranked #1 in Iowa. Over the past three years, Mass Markets has grown 146%. “Mass Markets now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft, GoPro, Timberland, Clif Bar, Patagonia, Oracle, Box, Grubhub, and dozens of other alumni that have gone onto become household names,” said Eric Schurenberg, President, and Editor in Chief of Inc. Media. Starting this month, August 2017, Mass Markets plans to hire 100 new full-time employees in their Iowa City location, bringing more business to the Johnson County area. These new hires will include front-line employees as well as leadership and support roles to provide service for Mass Markets’ latest Fortune 500 client. “Bringing on the best people that believe in the vision, understand the strategy and work their ass off is the only way we can sustain this growth trajectory. I think a lot of people are going to be surprised at just how big this company and our affiliates will become in the coming year,” said Anthony Marlowe, CEO of Mass Markets.

 Mass Markets Call Center Recognition

  • #2445 on Inc. 5000 Fastest Growing Companies, #13 in Iowa
  • In the Business Services & Products Industry, #1 in Iowa, #13 in USA
  • Recognized for the 9th time, 1st time since repurchase
  • Hiring 100 employees in Iowa City, IA facility fall of 2017
  • Positions will be front line, leadership, and support roles
 

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

Have a project in mind? Let's talk how we can accomplish it together

Award-Winning Phone App, Acquired by Growing CC-SaaS Provider

Award-Winning Phone App, Acquired by Growing CC-SaaS Provider

GravisApps purchases smartphone technology, FastCustomer, to eliminate hold time for consumers. A popular application, FastCustomer allows consumers to bypass waiting on hold while contacting thousands of companies for customer service and other purposes. Recognized by TIME Magazine in the “Top 10 of Everything” (2011), FastCustomer has since been featured in The New York Times, Washington Post, CNN, TechCrunch, CBS, NBC. When consumers utilize FastCustomer to contact companies in the FastCustomer database, such as AT&T or Bank of America, customer service representatives promptly call customers directly rather than placing them in long holding queues commonly used in the traditional calling method, saving customers minutes to hours of their time and providing an improved customer experience.
“At some point, everyone needs to contact customer service. For those of us, including myself, that hate being stuck on hold for long periods of time, this application can be extremely useful. It is very much a time-saver and very user-friendly,” says Anthony Marlowe, Founder and CEO of Gravis Apps.
The acquisition of FastCustomer adds yet another layer of technological capability to GravisApps’ growing list of services. The company currently provides a variety of software solutions for call center and other industries, including but not limited to advanced IVR, big database management and processing, third party verification (TPV) and automation services.
“We believe that when you need customer service to resolve an issue, you don’t want to navigate a menu or listen to bad music… you just want to talk to someone,” Chad Miller, Chief Software Development Officer of GravisApps.
The FastCustomer application is available for iPhone, Android, and additional devices. FastCustomer’s services are also accessible on the company’s website, www.fastcustomer.com

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

15 Years Later

15 Years Later

Iowa City, IA |  May 10th, 2017

Dear Friends and Colleagues, As we hit the fifteen-year anniversary of our call center services company on May 2, 2017, I continue to be amazed by our organization’s advancement. We are consistently guided by values that have allowed us to experience both growths in size and, more importantly, growth in our ability to efficiently manage complex business processes on behalf of our clients. It is tremendously inspiring to witness the relentless dedication that our employees have to our clients and each other. This year, we have gained momentum in several key areas that will provide an enhanced level of performance, security, and functionality. These initiatives are already creating new value for our current client base and great potential for diversified revenue creation. While we have always adhered to the highest standards for information security and compliance, we are taking another step forward through full PCI Level 1, Soc 2 Type II and PACE-SRO certifications this year. We have worked tirelessly to maintain the people, processes, and infrastructure required to service our Fortune 500 clients, and it is great to see our team formally recognized for our long-term adherence to these high standards. Recent opportunities have allowed Mass Markets to work with a variety of new client types, technology and business processes that have increased our understanding and experience among new industries. Notably, our company has gained valuable political experience providing multi-faceted support for the Donald J. Trump for President, Inc. campaign during the 2016 presidential race. We made over seventy-nine million phone calls, routed hundreds of thousands of calls and provided managed services for the campaign’s interactive voice response system as well as other critical business processes from our Iowa headquarters. It was the honor of a lifetime for our employees, from all political affiliations, to be part of a winning presidential race. Regarding customer experience and behavior adherence, we have upgraded our quality assurance platform with QEVAL software, an integrated quality monitoring solution. The new platform provides an eye-opening analysis into real-time behavioral adherence along with an improved ability to close the feedback loop with our agent workforce and is already demonstrating more efficient customer interactions. We have also seen an increase in customer satisfaction, first call resolution and sales numbers since implementation earlier this quarter. Additionally, we are pleased to announce that our sister company, Niche Markets, has acquired FastCustomer, a popular application that allows customers to bypass long holding queues when contacting customer service providers and instead promptly connects those customers directly to live agents through an efficient callback system. Thousands of companies are already listed in the FastCustomer database, and the application has earned high ratings among iPhone, Android, and other users. FastCustomer is just one example of our expanding software and SaaS support offerings aimed at establishing Mass Markets as an industry leader in facilitating the modernization of automation, customer experience and analytics for the new technological era. Also of significance is the expansion of Niche Markets’ capabilities resulting from the acquisition, development and deployment of our own enterprise contact center platform, GravisApps, alongside our current systems provider. GravisApps’ solutions encompass a variety of contact center and software services including but not limited to electronic market research software, interactive voice response (IVR), predictive dialer services, large database management and polling platform. While there are always challenges, our organization is stronger than ever. In many ways, we feel like we are just getting started. Thank you for a wonderful fifteen years. Truly,  Anthony Marlowe, CEO  

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

Have a project in mind? Let's talk how we can accomplish it together

MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

Las Vegas, Nevada June 27th, 2016 /PRNewswire/ – – (From #CALLCENTERWEEK) David Geiger joins Mass Markets from his current company, CXP: Customer Experience Partners, LLC, a startup company working to build the next generation of mobile cus-tomer care, sales and support products. Prior to CXP, Mr. Geiger was a co-founder and CEO of Center Partners, a mid-market contact center company owned by the advertising and media company WPP.

“It is imperative to hire people with a proven track record of building companies that bring world-class customer experience to a wide array of industries and clients. There are simply no substitutions for authentic competence and experience in these areas and David’s background fits this requirement. He built a $100M+ contact center company, Center Partners, from the bottom up,” said Anthony Marlowe, founder and CEO of Mass Markets.

“Anthony and his team at Mass Markets have an exciting platform in the contact center space along with the ability to execute across the board. I’m pleased to be part of such a dynamic organization. Additionally, knowing that Jason Falco, a past client of mine for several years, holds a significant leadership role at Mass Markets as the company’s COO, leaves me with zero doubt that Mass Markets is a quality company with an incredibly bright future,” says Mr. Geiger.

Mr. Geiger will take on a new, all-encompassing role within Mass Markets to become the company’s Chief Strategy Officer. “We need David to help build our client list, expand our product offerings and add his products to our Any-thing-as-a-Service (XaaS) platform. In addition, his company, Center Partners, was the first BPO to achieve independ-ent J.D. Power certification, and we want to use that background to help shape our overall customer experience deliv-ery,” said Mr. Marlowe.

David’s company, CXP: Customer Experience Partners, LLC, was engaged in building the next generation of mobile customer applications and experiences. The ideas, products, and concepts developed by David at CXP are being incorporated with Mass Markets’ Anything-as-a-Service (XaaS) platforms. In his new role David will work closely with Mass Markets’ executives to oversee product development, sales, and marketing and as well as manage portfolio technology companies

An industry veteran, David Geiger was also the co-founder and CEO of Center Partners, an omnichannel contact center owned by WPP, the giant media and advertising firm. As CEO (2003-2013), Center Partners realized outstanding growth with revenue in excess of $100 million. A key provider to the world’s top brands, David’s organization consist-ently delivered a world class customer experience across multiple contact channels and diverse clients. Servicing a wide range of industries including financial services, telecom, insurance, video gaming, internet retail, and cosmet-ics. In his role, David defined the client delivery and end-user customer experience by building exceptional client teams and contact center products that encompassed unique customer experience concepts and programs.

Initially joining Center Partners in 1997 as the Chief Information Officer, David’s early career was focused on information technology where he was responsible for building infrastructure, database systems, and automation platforms. While he has decades of executive experience and acumen, David still enjoys building prototypes and models using current database systems and programming tools.

Have a project in mind? Let's talk how we can accomplish it together

MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

Iowa City, IA January 28, 2016 – MASS MARKETS, a leading “Anything-as-a-Service” (XaaS) and domestic contact center business process outsourcing (BPO) company that delivers revolutionary technology and innovative, quality driven customer service solutions using the most advanced technology in the industry announces that Patrick M. Long will join Mass Markets as Executive Vice President and General Counsel.

Starting on January 25, 2016, Mr. Long will oversee all legal matters for the company and serve as the primary legal adviser to the company, including owner and CEO, Anthony Marlowe, COO Jason Falco and the rest of the Mass Markets management team. Additionally, Mr. Long will oversee all public sector business and corporate development including education, local, state, and federal business opportunities.

“We wanted to find a candidate who offered the right balance of legal expertise and leadership skills, and with an understanding of the complexities of the public sector marketplace,” said Anthony Marlowe, CEO of Mass Markets. “I am pleased that the best candidate for the role of Executive Vice President and General Counsel is Patrick Long. With his extensive legal experience, proven government contract success at HP and thorough leadership experience, Patrick is the right leader to help Mass Markets govern through an increasing percentage of XAAS market share.”

Most recently, Mr. Long was responsible for supporting global outsourcing legal operations for Hewlett-Packard Enterprise Services, a global business and technology subsidiary of the HP Enterprise business unit.

Throughout his thirteen-year employment with HP, Mr. Long held a number of positions, both domestically and internationally, with increasing levels of importance within and without the Legal Department. He is widely recognized as a subject matter expert in risk management, compliance, negotiation, contract operations, domestic government sales, and intellectual property. Mr. Long pioneered many firsts for HP while negotiating over emerging technologies and new methods of communication. He has also helped to negotiate some of the largest service deals in HP’s history.

Prior to working for HP, Mr. Long was an attorney for Compaq Computer Corporation and was in private practice in downtown Chicago focused primarily upon intellectual property matters for information technology startups.

Mr. Long received his law degree from Loyola University School of Law in Chicago and his Bachelor of Arts undergraduate degree from Boston College. Mr. Long is married with one child and lives in Evanston, Illinois.

“I am energized to be returning to my legal roots and look forward to working with my fellow employees in putting my years of enterprise experience to good work for the Company in this strategic role,” said Patrick Long. “While recognizing that Mass Markets has more than a decade’s record of success in servicing enterprise clients, I believe I have much to offer the Company and am excited at the wonderful opportunity to lead the government and legal areas. I will do my utmost to help Mass Markets innovate and grow with great integrity and success. We are going to accomplish great achievements!”

Have a project in mind? Let's talk how we can accomplish it together

CONTACT SALES
Share This

COOKIES AT WORK

Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.