Mass Markets will be holding multiple hiring events over the next several weeks and extending offers to start with Mass Markets at the applicant’s earliest convenience. “Mass Markets is growing and looking to fill front-line contact center roles in telemarketing and customer service as well as positions in operations management, talent acquisition, account management, business development, workforce management and IT,” said Ethan Davis, Senior Vice President at Mass Markets. “We look forward to adding some great talent to our team over the coming months but will be encouraging Convergys staff impacted by the closure to see their positions through with their current employer and to exit professionally with appropriate notice and timing.” Anyone interested in a position with Mass Markets can find more information at www.massmarkets.com or by calling (888) 387-1989. Applications can be completed online, and interested parties are encouraged to stop by the office located at 870 Cottonwood Lane #600 in Dakota Dunes. Walk-ins are welcome.We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in our Dakota Dunes South Dakota facility, which is just miles up the road from the call center Convergys is closing, and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry, and we would be lucky to have 1 or 178 of their staff join our growing team.
ABOUT MASS MARKETS
Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.
Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients. The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers. Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.
Headquartered in Iowa City, IA, Mass Markets has offices across the United States. For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.