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INBOUND AND OUTBOUND CALL CENTER SERVICES

Inbound and outbound contact center solutions across the entire customer lifecycle.

CUSTOMER SERVICE, SALES, AND OMNI-CHANNEL SERVICES

Outsourced customer contact solutions that are extensions of your brand.

TECH-ENABLED CONTACT CENTER SERVICES

Solutions that go beyond voice services for a full multi-channel customer and brand support. 

COMPREHENSIVE CONTACT CENTER INFRASTRUCTURE

Technology, telecommunications, staffing, and operational infrastructure for your brand. 

HIGH IMPACT BUSINESS PROCESS OUTSOURCING SERVICES

Innovative business process outsourcing solutions to realize new call center efficiencies and continuous improvement. 

LEADING INBOUND CALL CENTER AND OUTBOUND CALL CENTER SOLUTIONS

Business Process Outsourcing Solutions For Voice and Multi-channel Call Center Services Across the Customer Life-cycle

TRUSTED CONTACT CENTER SOLUTIONS

Agile and High-Impact Customer Service and Sales Call Center Services

Mass Markets’ Inbound Call Center Services and Outbound Call Center Services are leading domestic business processes outsourcing solutions providing tech-enabled customer service and sales so some of the most recognized brands in the world. 

Our multi-channel contact center solution provides a distinct advantage to our partners, and our ability to augment our services with technology, marketing, and managed services is indispensable when improving critical business processes and creating financial efficiency. 

Our Inbound Call Center Services Solution is best-in-class when it comes to critical customer touch points.  We are experts in complex customer service, tech-support, retention, and customer relationship management business processes, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency. 

With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.

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OUTBOUND CALL CENTER SERVICES

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INBOUND

Tech-Enabled Call Center Provider

OMNI-CHANNEL

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OTHER SERVICES

HAVE A CALL CENTER PROJECT IN MIND?

Find out how we can help deliver an outbound sales, inbound customer service and chat solutions for your business.  The Mass Markets' team is ready to support your domestic business process outsourcing needs.

For inquiries or additional information, please contact our sales team.  

SALES:  (888) 458-5317

CONSULTING & PROFESSIONAL SERVICES

EXPERT BUSINESS PROCESS OUTSOURCING CONSULTING, PROJECT MANAGEMENT, INTEGRATION SERVICES

As leaders in technology, process design, marketing and customer engagement, our services extend beyond our contact center service and technology offerings.  Our team also provides consulting, project management and development services to help partners reduce expense, integrate technology, improve customer experience, upgrade business processes and workflows and enhance business analytics.

Our professional services team consults on every aspect of business operations, customer lifecycle and talent management.  When you expand your team with Mass Markets, you expand the perspective of your strategy and depth of resources helping manage the design and deployment high impact solutions.  Our consulting and professional services leaders will help strengthen your business ahead of your competitors and in pace with your customers.

DOWNLOAD OUR CONTACT CENTER SOLUTIONS BRIEF

B2B

Business-to-Business

The B2B interaction is a Mass Markets specialty. We have embraced the fact that business sales, lead generation, and even service-oriented interactions require specialized infrastructure, talent, training, tools, and technology. Quality B2B execution is not one size fits all, but a unique design encompassing customer experience training, high-value sales tactics, customer relationship management systems (CRM) and technology that supports a multi-touch, multi-channel approach to acquisition, retention, and customer service.

B2C

Business-to-Consumer

Mass Markets expertly deploys inbound and outbound programs supporting consumer interactions at every scale. From large, multi-site customer service deployments with critical business continuity and staffing requirements to small, specialized sales with aggressive CTA requirements, we have the experience needed to ensure consumer interactions are conducted to achieve best-in-class customer experience and performance. Consumer programs are fully supported by technology, back-office and demand generation strategies.

INDUSTRIES

LEVERAGE OUR EXPERIENCE: OUTSOURCE WITH CONFIDENCE

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SAM-REGISTRATION: Active    DUNS: 079130138    CAGE: 7JX51

Summary
Inbound and Outbound Call Center Services
Service Type
Inbound and Outbound Call Center Services
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States
Description
Learn more about Mass Markets' leading Contact Center Solutions including Outbound Call Center Services, Inbound Call Center Services, Multichannel Contact Center Services, and Software and Development Services. Our Call Center Outsourcing Solutions support Business Process Outsourcing across the customer lifecycle. evelopment Services.
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