LEADING INBOUND CALL CENTER AND OUTBOUND CALL CENTER SOLUTIONS
Business Process Outsourcing Solutions For Voice and Multi-channel Call Center Services Across the Customer Life-cycle
TRUSTED CONTACT CENTER SOLUTIONS
Agile and High-Impact Customer Service and Sales Call Center Services
Mass Markets’ Inbound Call Center Services and Outbound Call Center Services are leading domestic business processes outsourcing solutions providing tech-enabled customer service and sales so some of the most recognized brands in the world.
Our multi-channel contact center solution provides a distinct advantage to our partners, and our ability to augment our services with technology, marketing, and managed services is indispensable when improving critical business processes and creating financial efficiency.
Our Inbound Call Center Services Solution is best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention, and customer relationship management business processes, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.
With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.
CONSULTING & PROFESSIONAL SERVICES
EXPERT BUSINESS PROCESS OUTSOURCING CONSULTING, PROJECT MANAGEMENT, INTEGRATION SERVICES
As leaders in technology, process design, marketing and customer engagement, our services extend beyond our contact center service and technology offerings. Our team also provides consulting, project management and development services to help partners reduce expense, integrate technology, improve customer experience, upgrade business processes and workflows and enhance business analytics.
Our professional services team consults on every aspect of business operations, customer lifecycle and talent management. When you expand your team with Mass Markets, you expand the perspective of your strategy and depth of resources helping manage the design and deployment high impact solutions. Our consulting and professional services leaders will help strengthen your business ahead of your competitors and in pace with your customers.
DOWNLOAD OUR CONTACT CENTER SOLUTIONS BRIEF
The B2B interaction is a Mass Markets specialty. We have embraced the fact that business sales, lead generation, and even service-oriented interactions require specialized infrastructure, talent, training, tools, and technology. Quality B2B execution is not one size fits all, but a unique design encompassing customer experience training, high-value sales tactics, customer relationship management systems (CRM) and technology that supports a multi-touch, multi-channel approach to acquisition, retention, and customer service.
Mass Markets expertly deploys inbound and outbound programs supporting consumer interactions at every scale. From large, multi-site customer service deployments with critical business continuity and staffing requirements to small, specialized sales with aggressive CTA requirements, we have the experience needed to ensure consumer interactions are conducted to achieve best-in-class customer experience and performance. Consumer programs are fully supported by technology, back-office and demand generation strategies.
LEVERAGE OUR EXPERIENCE: OUTSOURCE WITH CONFIDENCE