Inbound Services
Award-Winning Inbound Call Center Services
Customer Engagement Services
Mass Markets can ensure your call center project is deployed quickly, executed flawlessly and fully supported.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase.
E-Commerce
At Mass Markets we provide the ultimate customer experience solutions for E-Commerce.
Inside Sales
Inside sales is the dominant sales model for B2B, tech, SaaS, and a variety of B2C industries.
Dispatch Services
Alert key staff and coordinate rapid resolution to provide the best possible customer experience.
Federal Services
Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust.
Overflow Support
Is your call center bursting at the seems? We have the capabilities to support your overflow.
Customer Retention
When your business loses customers, it is critical to find out the reason and win-back their loyalty.
Reservations
Maximize high-value reservation opporunities and provide your customers the best CX solution.
24/7 Tech Support
Mass Markets provides 24/7/365 technical support help regarding specific problems with a product or service.
We are ready to serve you
24/7 Call Center Services
Get in touch
Contact Us
As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
Email Careers
| Federal ID | 46-3195651 |
| SAM | Active |
| DUNS | 079130138 |
| CAGE | 7JX51 |
| SDVOSB | Yes via JV |
| Small Business | Yes |
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
- 611430 - Professional and Management Development Training
- 561990 - All Other Support Services
- 561499 - All Other Business Support Services
- 561440 - Collection Agencies
- 561431 - Private Mail Centers
- 561420 - Telephone Call Centers
- 561421 - Telephone Answering Services
- 561422 - Telemarketing Bureaus and Other Contact Centers
- 561320 - Temporary Help Services
- 561110 - Office Administrative Services
- 541990 - All Other Professional, Scientific, and Technical Services
- 541690 - Other Scientific Services
- 541690 - Technical Consulting Services
- 541613 - Marketing Consulting Services
- 541611 - Administrative Management
- 541519 - Other Computer Related Services
- 541519 - Information Technology Value Added Resellers
- 541512 - Computer Systems Design Services
- 541511 - Custom Computer Programming Services
- 524292 - Third Party Administration of Insurance and Pension Funds
- 524291 - Claims Adjusting
- 519190 - All Other Information Services
- 518210 - Data Processing, Hosting, and Related Services
- 511210 - Software Publishers
Note: Specialized services highlighted are in Blue
17 Locations and Growing
Click on the location to apply!