E-Commerce

eCommerce Customer Service Call Center

Retail & E-Commerce

Mass Markets delivers 15+ years of ecommerce call center outsouring experience for retail and ecommerce companies in the consumer packaged goods, food and beverage, restaurant, clothing and jewelry and candy confectioners sectors.

Mass Markets implements custom outsourced call center service programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty, increase brand awareness, and we reduce our client’s cost of doing business. Our inbound services include custom contact center services, order processing and order taking, help desk, email and chat. We operate 24/7/365, and we have Spanish, Portuguese and Canadian French language capabilities. As a leader in eCommerce Call Centers, Mass Markets has the people, process, and technology in place to orchestrate a powerful impact on any business.

Mass Markets contact center services operate 24/7/365, so we can extend your hours of inbound call center customer service into the evenings, overnight and weekends. We can handle overflow calls during your peak business periods, or you can outsource your entire call center operation and let our experienced team bring you the absolute best-in-class results.