Iowa City, Iowa August 21, 2017 — Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine’s exclusive ranking of the Fastest Growing Private Companies. This announcement coincides with Mass Markets’ latest initiative to hire 100 new employees in the Iowa City, Iowa location.
“This is our first time back on the list since the divestiture of TMone and subsequent rebrand to Mass Markets contemporaneous with the repurchase. This marks the ninth time this team and company, through all the iterations, has earned this formal recognition by Inc. Magazine. We plan on making it a tenth time one day,” said Anthony Marlowe, CEO of Mass Markets.
Mass Markets’ overall ranking is #2445 of America’s 5000 Fastest Growing Private Companies, ranking in the top half of this year’s recipients. For the Business Services & Products industry category, Mass Markets is ranked #13 in the USA and ranked #1 in Iowa. Over the past three years, Mass Markets has grown 146%.
“Mass Markets now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft, GoPro, Timberland, Clif Bar, Patagonia, Oracle, Box, Grubhub, and dozens of other alumni that have gone onto become household names,” said Eric Schurenberg, President, and Editor in Chief of Inc. Media.
Starting this month, August 2017, Mass Markets plans to hire 100 new full-time employees in their Iowa City location, bringing more business to the Johnson County area. These new hires will include front-line employees as well as leadership and support roles to provide service for Mass Markets’ latest Fortune 500 client.
“Bringing on the best people that believe in the vision, understand the strategy and work their ass off is the only way we can sustain this growth trajectory. I think a lot of people are going to be surprised at just how big this company and our affiliates will become in the coming year,” said Anthony Marlowe, CEO of Mass Markets.
Mass Markets Call Center Recognition
- #2445 on Inc. 5000 Fastest Growing Companies, #13 in Iowa
- In the Business Services & Products Industry, #1 in Iowa, #13 in USA
- Recognized for the 9th time, 1st time since repurchase
- Hiring 100 employees in Iowa City, IA facility fall of 2017
- Positions will be front line, leadership, and support roles
ABOUT MASS MARKETS
Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.
Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients. The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers. Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.
Headquartered in Iowa City, IA, Mass Markets has offices across the United States. For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.
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