Anthony Marlowe, the CEO of Mass Markets, the Iowa-based, Business Process Outsourcing (BPO) contact center and Anything-as-a-Service (XaaS) provider, announced that his company would work with the 178 employees impacted by the Convergys site closure, find them positions at its nearby Dakota Dunes, South Dakota, contact center and endeavor to match their current level of pay.

Convergys announced on Jan. 30 that it was providing 60-days’ notice to 178 Sergeant Bluff, Iowa, employees of the site closure per the Federal WARN Act and that April 14 would be the final day of operation for the call center. “While we have never been put in this position, we know the decision to close must have been a difficult one. We understand the impact this has on the Siouxland community, Convergys’ employees and their families,” said Mass Markets CEO Anthony Marlowe. “We hope to work with Convergys leadership to help find a place at Mass Markets for some or all of the 178 employees displaced by the closure. This is a great opportunity to be able to move our business forward while also doing something that is good for our community.”

Mass Markets, headquartered in Iowa City, Iowa, has been a longstanding employer in the Siouxland area and is in the process of expanding the workforce in many of its contact centers, including the Dakota Dunes location. “We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in the Dakota Dunes facility and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry and we would be lucky to have 1 or 178 of their staff join our growing team,” Anthony stated.

We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in our Dakota Dunes South Dakota facility, which is just miles up the road from the call center Convergys is closing, and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry, and we would be lucky to have 1 or 178 of their staff join our growing team.

Anthony Marlowe, Mass Markets CEO

Mass Markets will be holding multiple hiring events over the next several weeks and extending offers to start with Mass Markets at the applicant’s earliest convenience. “Mass Markets is growing and looking to fill front-line contact center roles in telemarketing and customer service as well as positions in operations management, talent acquisition, account management, business development, workforce management and IT,” said Ethan Davis, Senior Vice President at Mass Markets. “We look forward to adding some great talent to our team over the coming months but will be encouraging Convergys staff impacted by the closure to see their positions through with their current employer and to exit professionally with appropriate notice and timing.”

Anyone interested in a position with Mass Markets can find more information at www.massmarkets.com or by calling (888) 387-1989. Applications can be completed online, and interested parties are encouraged to stop by the office located at 870 Cottonwood Lane #600 in Dakota Dunes. Walk-ins are welcome.

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

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Summary
Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees
  • https://www.facebook.com/MassMarkets/
  • https://twitter.com/tmone
  • https://www.linkedin.com/company/mass-markets-an-mci-company
Article Name
Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees
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Mass Markets, a global call center services provider, will extend job offers to displaced Convergys' employees in the Siouxland area. Openings include inbound customer care, outbound telesales, back-office, and contact center management roles. The business process outsourcing company will match Convergys' wages.
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