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Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees

Mass Markets to Extend Job Offers to All Impacted Iowa Convergys Employees

Anthony Marlowe, the CEO of Mass Markets, the Iowa-based, Business Process Outsourcing (BPO) contact center and Anything-as-a-Service (XaaS) provider, announced that his company would work with the 178 employees impacted by the Convergys site closure, find them positions at its nearby Dakota Dunes, South Dakota, contact center and endeavor to match their current level of pay.

Convergys announced on Jan. 30 that it was providing 60-days’ notice to 178 Sergeant Bluff, Iowa, employees of the site closure per the Federal WARN Act and that April 14 would be the final day of operation for the call center. “While we have never been put in this position, we know the decision to close must have been a difficult one. We understand the impact this has on the Siouxland community, Convergys’ employees and their families,” said Mass Markets CEO Anthony Marlowe. “We hope to work with Convergys leadership to help find a place at Mass Markets for some or all of the 178 employees displaced by the closure. This is a great opportunity to be able to move our business forward while also doing something that is good for our community.”

Mass Markets, headquartered in Iowa City, Iowa, has been a longstanding employer in the Siouxland area and is in the process of expanding the workforce in many of its contact centers, including the Dakota Dunes location. “We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in the Dakota Dunes facility and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry and we would be lucky to have 1 or 178 of their staff join our growing team,” Anthony stated.

We have several large Fortune 500 telesales, logistics and customer service clients that we are supporting in our Dakota Dunes South Dakota facility, which is just miles up the road from the call center Convergys is closing, and welcome the opportunity to grow our team and capabilities with an experienced, talented and highly skilled workforce. Convergys’ hiring and training practices are some of the best in the Business Process Outsourcing industry, and we would be lucky to have 1 or 178 of their staff join our growing team.

Anthony Marlowe, Mass Markets CEO

Mass Markets will be holding multiple hiring events over the next several weeks and extending offers to start with Mass Markets at the applicant’s earliest convenience. “Mass Markets is growing and looking to fill front-line contact center roles in telemarketing and customer service as well as positions in operations management, talent acquisition, account management, business development, workforce management and IT,” said Ethan Davis, Senior Vice President at Mass Markets. “We look forward to adding some great talent to our team over the coming months but will be encouraging Convergys staff impacted by the closure to see their positions through with their current employer and to exit professionally with appropriate notice and timing.”

Anyone interested in a position with Mass Markets can find more information at www.massmarkets.com or by calling (888) 387-1989. Applications can be completed online, and interested parties are encouraged to stop by the office located at 870 Cottonwood Lane #600 in Dakota Dunes. Walk-ins are welcome.

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

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Mass Markets Call Center on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets Call Center on 2017 Inc. Fastest Growing List, Hiring 100 More

Iowa City, Iowa  August 21, 2017 — Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine’s exclusive ranking of the Fastest Growing Private Companies. This announcement coincides with Mass Markets’ latest initiative to hire 100 new employees in the Iowa City, Iowa location.

“This is our first time back on the list since the divestiture of TMone and subsequent rebrand to Mass Markets contemporaneous with the repurchase. This marks the ninth time this team and company, through all the iterations, has earned this formal recognition by Inc. Magazine. We plan on making it a tenth time one day,” said Anthony Marlowe, CEO of Mass Markets.

Mass Markets’ overall ranking is #2445 of America’s 5000 Fastest Growing Private Companies, ranking in the top half of this year’s recipients. For the Business Services & Products industry category, Mass Markets is ranked #13 in the USA and ranked #1 in Iowa. Over the past three years, Mass Markets has grown 146%.

“Mass Markets now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft, GoPro, Timberland, Clif Bar, Patagonia, Oracle, Box, Grubhub, and dozens of other alumni that have gone onto become household names,” said Eric Schurenberg, President, and Editor in Chief of Inc. Media.

Starting this month, August 2017, Mass Markets plans to hire 100 new full-time employees in their Iowa City location, bringing more business to the Johnson County area. These new hires will include front-line employees as well as leadership and support roles to provide service for Mass Markets’ latest Fortune 500 client.

“Bringing on the best people that believe in the vision, understand the strategy and work their ass off is the only way we can sustain this growth trajectory. I think a lot of people are going to be surprised at just how big this company and our affiliates will become in the coming year,” said Anthony Marlowe, CEO of Mass Markets.

 Mass Markets Call Center Recognition

  • #2445 on Inc. 5000 Fastest Growing Companies, #13 in Iowa
  • In the Business Services & Products Industry, #1 in Iowa, #13 in USA
  • Recognized for the 9th time, 1st time since repurchase
  • Hiring 100 employees in Iowa City, IA facility fall of 2017
  • Positions will be front line, leadership, and support roles

 

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

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Award-Winning Phone App, Acquired by Growing CC-SaaS Provider

Award-Winning Phone App, Acquired by Growing CC-SaaS Provider

GravisApps purchases smartphone technology, FastCustomer, to eliminate hold time for consumers.

A popular application, FastCustomer allows consumers to bypass waiting on hold while contacting thousands of companies for customer service and other purposes. Recognized by TIME Magazine in the “Top 10 of Everything” (2011), FastCustomer has since been featured in The New York Times, Washington Post, CNN, TechCrunch, CBS, NBC.

When consumers utilize FastCustomer to contact companies in the FastCustomer database, such as AT&T or Bank of America, customer service representatives promptly call customers directly rather than placing them in long holding queues commonly used in the traditional calling method, saving customers minutes to hours of their time and providing an improved customer experience.

“At some point, everyone needs to contact customer service. For those of us, including myself, that hate being stuck on hold for long periods of time, this application can be extremely useful. It is very much a time-saver and very user-friendly,” says Anthony Marlowe, Founder and CEO of Gravis Apps.

The acquisition of FastCustomer adds yet another layer of technological capability to GravisApps’ growing list of services. The company currently provides a variety of software solutions for call center and other industries, including but not limited to advanced IVR, big database management and processing, third party verification (TPV) and automation services.

“We believe that when you need customer service to resolve an issue, you don’t want to navigate a menu or listen to bad music… you just want to talk to someone,” Chad Miller, Chief Software Development Officer of GravisApps.

The FastCustomer application is available for iPhone, Android, and additional devices. FastCustomer’s services are also accessible on the company’s website, www.fastcustomer.com

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

15 Years Later

15 Years Later

Iowa City, IA |  May 10th, 2017

Dear Friends and Colleagues,

As we hit the fifteen-year anniversary of our call center services company on May 2, 2017, I continue to be amazed by our organization’s advancement. We are consistently guided by values that have allowed us to experience both growths in size and, more importantly, growth in our ability to efficiently manage complex business processes on behalf of our clients. It is tremendously inspiring to witness the relentless dedication that our employees have to our clients and each other.

This year, we have gained momentum in several key areas that will provide an enhanced level of performance, security, and functionality. These initiatives are already creating new value for our current client base and great potential for diversified revenue creation.

While we have always adhered to the highest standards for information security and compliance, we are taking another step forward through full PCI Level 1, Soc 2 Type II and PACE-SRO certifications this year. We have worked tirelessly to maintain the people, processes, and infrastructure required to service our Fortune 500 clients, and it is great to see our team formally recognized for our long-term adherence to these high standards.

Recent opportunities have allowed Mass Markets to work with a variety of new client types, technology and business processes that have increased our understanding and experience among new industries. Notably, our company has gained valuable political experience providing multi-faceted support for the Donald J. Trump for President, Inc. campaign during the 2016 presidential race. We made over seventy-nine million phone calls, routed hundreds of thousands of calls and provided managed services for the campaign’s interactive voice response system as well as other critical business processes from our Iowa headquarters. It was the honor of a lifetime for our employees, from all political affiliations, to be part of a winning presidential race.

Regarding customer experience and behavior adherence, we have upgraded our quality assurance platform with QEVAL software, an integrated quality monitoring solution. The new platform provides an eye-opening analysis into real-time behavioral adherence along with an improved ability to close the feedback loop with our agent workforce and is already demonstrating more efficient customer interactions. We have also seen an increase in customer satisfaction, first call resolution and sales numbers since implementation earlier this quarter.

Additionally, we are pleased to announce that our sister company, Niche Markets, has acquired FastCustomer, a popular application that allows customers to bypass long holding queues when contacting customer service providers and instead promptly connects those customers directly to live agents through an efficient callback system. Thousands of companies are already listed in the FastCustomer database, and the application has earned high ratings among iPhone, Android, and other users. FastCustomer is just one example of our expanding software and SaaS support offerings aimed at establishing Mass Markets as an industry leader in facilitating the modernization of automation, customer experience and analytics for the new technological era.

Also of significance is the expansion of Niche Markets’ capabilities resulting from the acquisition, development and deployment of our own enterprise contact center platform, GravisApps, alongside our current systems provider. GravisApps’ solutions encompass a variety of contact center and software services including but not limited to electronic market research software, interactive voice response (IVR), predictive dialer services, large database management and polling platform.

While there are always challenges, our organization is stronger than ever. In many ways, we feel like we are just getting started. Thank you for a wonderful fifteen years.

Truly,

Anthony Marlowe, CEO

 

ABOUT MASS MARKETS

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services.  Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions.  An established contact center provider, Mass Markets represents a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Founded in 2003 as TMone, Mass Markets has grown to over 1,400 employees, all passionately representing our company and our clients.  The Mass Markets mission has always been to create a brand that customers trust and employees are proud of by setting the bar high impact customer interactions and fueling growth through superior performance for its customers.  Our best-in-class leadership has a record of accelerating results by providing responsive, agile and compliant business process outsourcing services that create speed, performance and cost advantages for our clients.

Headquartered in Iowa City, IA, Mass Markets has offices across the United States.  For more information about Mass Markets, our services, leadership, careers, and leading customer experience solutions visit our website at www.massmarkets.com or call (866) 577-2461.

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MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

Las Vegas, Nevada June 27th, 2016 /PRNewswire/ – – (From #CALLCENTERWEEK) David Geiger joins Mass Markets from his current company, CXP: Customer Experience Partners, LLC, a startup company working to build the next generation of mobile cus-tomer care, sales and support products. Prior to CXP, Mr. Geiger was a co-founder and CEO of Center Partners, a mid-market contact center company owned by the advertising and media company WPP.

“It is imperative to hire people with a proven track record of building companies that bring world-class customer experience to a wide array of industries and clients. There are simply no substitutions for authentic competence and experience in these areas and David’s background fits this requirement. He built a $100M+ contact center company, Center Partners, from the bottom up,” said Anthony Marlowe, founder and CEO of Mass Markets.

“Anthony and his team at Mass Markets have an exciting platform in the contact center space along with the ability to execute across the board. I’m pleased to be part of such a dynamic organization. Additionally, knowing that Jason Falco, a past client of mine for several years, holds a significant leadership role at Mass Markets as the company’s COO, leaves me with zero doubt that Mass Markets is a quality company with an incredibly bright future,” says Mr. Geiger.

Mr. Geiger will take on a new, all-encompassing role within Mass Markets to become the company’s Chief Strategy Officer. “We need David to help build our client list, expand our product offerings and add his products to our Any-thing-as-a-Service (XaaS) platform. In addition, his company, Center Partners, was the first BPO to achieve independ-ent J.D. Power certification, and we want to use that background to help shape our overall customer experience deliv-ery,” said Mr. Marlowe.

David’s company, CXP: Customer Experience Partners, LLC, was engaged in building the next generation of mobile customer applications and experiences. The ideas, products, and concepts developed by David at CXP are being incorporated with Mass Markets’ Anything-as-a-Service (XaaS) platforms. In his new role David will work closely with Mass Markets’ executives to oversee product development, sales, and marketing and as well as manage portfolio technology companies

An industry veteran, David Geiger was also the co-founder and CEO of Center Partners, an omnichannel contact center owned by WPP, the giant media and advertising firm. As CEO (2003-2013), Center Partners realized outstanding growth with revenue in excess of $100 million. A key provider to the world’s top brands, David’s organization consist-ently delivered a world class customer experience across multiple contact channels and diverse clients. Servicing a wide range of industries including financial services, telecom, insurance, video gaming, internet retail, and cosmet-ics. In his role, David defined the client delivery and end-user customer experience by building exceptional client teams and contact center products that encompassed unique customer experience concepts and programs.

Initially joining Center Partners in 1997 as the Chief Information Officer, David’s early career was focused on information technology where he was responsible for building infrastructure, database systems, and automation platforms. While he has decades of executive experience and acumen, David still enjoys building prototypes and models using current database systems and programming tools.

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MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

Iowa City, IA January 28, 2016 – MASS MARKETS, a leading “Anything-as-a-Service” (XaaS) and domestic contact center business process outsourcing (BPO) company that delivers revolutionary technology and innovative, quality driven customer service solutions using the most advanced technology in the industry announces that Patrick M. Long will join Mass Markets as Executive Vice President and General Counsel.

Starting on January 25, 2016, Mr. Long will oversee all legal matters for the company and serve as the primary legal adviser to the company, including owner and CEO, Anthony Marlowe, COO Jason Falco and the rest of the Mass Markets management team. Additionally, Mr. Long will oversee all public sector business and corporate development including education, local, state, and federal business opportunities.

“We wanted to find a candidate who offered the right balance of legal expertise and leadership skills, and with an understanding of the complexities of the public sector marketplace,” said Anthony Marlowe, CEO of Mass Markets. “I am pleased that the best candidate for the role of Executive Vice President and General Counsel is Patrick Long. With his extensive legal experience, proven government contract success at HP and thorough leadership experience, Patrick is the right leader to help Mass Markets govern through an increasing percentage of XAAS market share.”

Most recently, Mr. Long was responsible for supporting global outsourcing legal operations for Hewlett-Packard Enterprise Services, a global business and technology subsidiary of the HP Enterprise business unit.

Throughout his thirteen-year employment with HP, Mr. Long held a number of positions, both domestically and internationally, with increasing levels of importance within and without the Legal Department. He is widely recognized as a subject matter expert in risk management, compliance, negotiation, contract operations, domestic government sales, and intellectual property. Mr. Long pioneered many firsts for HP while negotiating over emerging technologies and new methods of communication. He has also helped to negotiate some of the largest service deals in HP’s history.

Prior to working for HP, Mr. Long was an attorney for Compaq Computer Corporation and was in private practice in downtown Chicago focused primarily upon intellectual property matters for information technology startups.

Mr. Long received his law degree from Loyola University School of Law in Chicago and his Bachelor of Arts undergraduate degree from Boston College. Mr. Long is married with one child and lives in Evanston, Illinois.

“I am energized to be returning to my legal roots and look forward to working with my fellow employees in putting my years of enterprise experience to good work for the Company in this strategic role,” said Patrick Long. “While recognizing that Mass Markets has more than a decade’s record of success in servicing enterprise clients, I believe I have much to offer the Company and am excited at the wonderful opportunity to lead the government and legal areas. I will do my utmost to help Mass Markets innovate and grow with great integrity and success. We are going to accomplish great achievements!”

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MASS MARKETS (FKA TMONE), CITY OF SPEARFISH, AND SPEARFISH ECONOMIC DEVELOPMENT CORPORATION CELEBRATE MASS MARKETS’ COMMITMENT TO BRING BACK JOBS TO THE COMMUNITY

MASS MARKETS (FKA TMONE), CITY OF SPEARFISH, AND SPEARFISH ECONOMIC DEVELOPMENT CORPORATION CELEBRATE MASS MARKETS’ COMMITMENT TO BRING BACK JOBS TO THE COMMUNITY

SPEARFISH, SOUTH DAKOTA (PRWEB) NOVEMBER 12, 2015 – On Tuesday, November 10th, Mayor Dana Boke (R-Spearfish); City Administrator Joe Neeb; President Jeremy Hoven of the Spearfish Economic Development Corporation (EDC); Jeff Haverly of the Governor’s Office of Economic Development; and Jonathan Englund, Manager at the Dept. of Labor; all joined the community to celebrate Mass Markets’ move into its new facility in Spearfish, as well as the company’s commitment to hire locally, with a ribbon cutting ceremony.

“Our first priority was to make sure each individual felt safe, had peace of mind, and that you were taken care of,” said Mayor Dana Boke.

Anthony Marlowe is CEO of Mass Markets and founder/principal of Iowa City Capital Partners, LC. In 2003, Marlowe co-founded the well-known call center industry Business Process Outsourcing (BPO) company, TMone, and served as its President until it was successfully sold in 2013. On October 1, 2015, Marlowe repurchased the company, renaming it Mass Markets. The new name, Marlowe said, reflects the expanding capabilities that will transform the company to an Anything-as-a-Service (XAAS) provider.

“A very unique opportunity arose to repurchase TMone, the company I co-founded more than a decade ago, and I could not pass that up,” said Marlowe. “This was not just a business opportunity – it was the chance to come home. I am incredibly grateful to be here, back in the great City of Spearfish where old school community values have never gone away.”

During the ribbon cutting ceremony, Marlowe announced that Mass Markets is expecting to hire more than 100 additional local residents over the next couple months to fill the site across multiple programs and shifts.

“It has been a long road since Storm Atlas collapsed the old building two years ago,” said Marlowe. “The City of Spearfish rebuilt this beautiful (Atlas) building, so we here at Mass Markets are committed to doing all we can to give back to the people of this community.”

Stephanie Salazar, Executive Director at the Spearfish Economic Development Corporation, touted Marlowe’s commitment to give back to the residents of Spearfish.

“We would like to thank Anthony and the entire Mass Markets team for their significant commitment to give back to the Spearfish community,” said Salazar. “By choosing to invest in Spearfish and hiring locally, Mass Markets serves as a prime example of the ideal community business. I look forward to working with Mass Markets for many years to come.”

After Winter Storm Atlas devastated South Dakota and TMone’s building back in 2013, South Dakota Network Communications (SDN) provided TMone, now known as Mass Markets, with an emergency fiber optic Internet connection in just a few days, which was instrumental in servicing Mass Market’s Fortune 500 clientele.

“Trucks were rolled from across the State, and the service was provisioned in record and heroic time. The City stepped up with the space,” Marlowe said. “The staff was committed to helping us set up over the weekend, but in a digital age without a massive internet pipe you are in the woods.”

As a means of thanking SDN Communications for their swift response and superior service following Storm Atlas, Marlowe took a moment to honor SDN’s CEO, Mark Shlanta, at this afternoon’s ribbon cutting ceremony.

“We wanted to simply thank and recognize SDN, and their CEO Mark Shlanta, for their heroic accomplishment, and for being a superior supplier,” Marlowe said. “When the community needed service the most, SDN did an emergency install/provision of an asset and service that usually takes months – not days. We are forever grateful to SDN and look forward to working with them for years to come.”

“We strive to do whatever it takes to bring services to our customers in as timely a manner as possible,” said Dan Gabrielson, Network Account Executive at SDN, who attended the ribbon cutting ceremony on behalf of SDN. “You’ve got an amazing team in place. We are proud to be partners with you and wish you well in this new building and your new endeavors.”

Renee Deaton, Director of Vendor Management at Time Warner Cable, also spoke at the ceremony about the partnership with Mass Markets, stating, “Why would you not want to partner with a company who makes it a priority to be back up and running within a week? The way that the community pulled together for something that should have taken months in just a few days was amazing.”

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MASS MARKETS WELCOMES NEW FACILITY

MASS MARKETS WELCOMES NEW FACILITY

SPEARFISH – Mass Markets held its grand opening Thursday night, in its new facility in Spearfish. Senior Director of Operations Catrina Rodgers said the facility has 132 workstations. The facility is scheduled to open Nov. 2, and Rodgers said there are currently 85 employees at Mass Markets, with another 100 employees scheduled to be hired. Rodgers said more than 200 people attended Thursday night’s grand opening. The move to the new building is a return to the site where TMone previously conducted business. But in October 2013, winter storm Atlas flattened much of the building under four feet of snow. The city of Spearfish, which owned the building, approved a maximum rebuild price of about $5.8 million and used Ainsworth-Benning Construction, Inc., as the construction manager at risk (CMAR), a process that combines the design, engineering, and cost estimates into one process. The company recently completed construction on the building. Mass Markets will use about one quarter of the building. The remaining space is vacant awaiting more businesses to sign a lease with the city.

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TMONE REPURCHASED — BY FOUNDER ANTHONY MARLOWE

TMONE REPURCHASED — BY FOUNDER ANTHONY MARLOWE

SPEARFISH — Anthony Marlowe, who founded TMone in 2003 and sold it in 2013, repurchased the company in its entirety Oct. 1. The company’s Spearfish location, set to “go live” in the new building in the Exit 14 industrial park, has announced it will immediately hire 100 new positions, and while TMone will be the name on the building, the company is doing business as (dba) Mass Markets, headquartered in Iowa City, Iowa.

Marlowe, 36, Mass Markets’ chief executive officer, said that since selling TMone to ERC in 2013, he’s been involved in various passive investments and knew he wanted to play a more active role in a company to start or lead. When the opportunity to buy TMone came up, his intimate knowledge of the company, confidence in the team, relationship with clientele, and geographic locations of service centers all gave Marlowe “a lot of confidence in quickly and aggressively pursuing the repurchasing possibility,” he said.

TMone located in Spearfish in August 2011, after Premier Bankcard left the building in the industrial park built by the Spearfish Economic Development Corporation in partnership with the city. Premier occupied the building for about 10 years and donated it to the city upon vacating Spearfish. TMone signed a 10-year lease for the space in 2011, and in 2013, shortly before the building collapsed under more than four feet of snow during winter storm Atlas, ERC acquired TMone.

As part of the project to rebuild the space, in March 2014 the Spearfish City Council chose Ainsworth-Benning Construction, Inc., as the construction manager at risk (CMAR), a process that combines the design, engineering, and cost estimates into one process, and in June, the city approved the contract with Ainsworth-Benning.

ERC signed a seven-year lease in October 2014 for a portion of the building, at which point the city council voted to move forward to construct the steel frame building based upon the initial $5.8 million expected from insurance proceeds. In February 2015, the council approved the final guaranteed maximum price of $5,774,303 for the reconstruction, a requirement in the CMAR process. Total insurance proceeds from the former building and its contents were approximately $6.2 million, giving the city the option to add features, such as parking lot resurfacing. TMone will occupy 10,000 square feet, approximately a quarter of the building. Employees have been working in a portion of the Spearfish rec center during the interim.

Marlowe said that there’s a lot of emotion surrounding the company’s Spearfish location, especially since he repurchased the company only days away from the two-year anniversary of the building’s collapse. He added how grateful the company is to Mayor Dana Boke, former Mayor Jerry Krambeck, the community, Spearfish Economic Development Corporation, employees, and everyone involved in working to allow the company to utilize the rec center following the winter storm and championing the reconstruction project.

“After all of that, I don’t know of any other way to approach it other than the loyalty that we feel to the community is deep and substantial, and we look forward to many great years to come and to continue to grow in the city of Spearfish,” Marlowe said.

Bryan Walker, former executive director of Spearfish Economic Development Corporation, was involved in the reconstruction and lease process.

“As a growing community, it’s important that Spearfish maintains a diverse economy,” he said. “Since 2001, the call center industry has complemented other sectors of our economy and has provided career opportunities for several hundred people living throughout the Northern Hills. We are happy to welcome Mass Markets as our first tenant in the new Project Atlas Building, and we are excited about the growth plans which lie ahead for the company.”

Marlowe named telecommunications industry executive Jason Falco, of Denver, as Mass Markets’ chief operating officer, and Marlowe said that while things will remain “business as usual,” the company would be taking a look at just about everything within its network of domestic call center and managed information services (MIS) locations going forward. Marlowe said that while the company has marketed itself as a business process outsourcing company, it also provides a substantial amount of infrastructure, database, software, managed information, and custom integrations systems.

“I am launching Mass Markets to help companies reduce the costs of doing business by participating in the combined management of information services and the modernization of telecommunications, which offers the option to utilize Software as a Service (SAAS) with or without temporary or permanent outsourced staff,” he added. “No one can aggregate, develop, procure, and manage this type of platform in the United States as efficiently as us.”

Keeping jobs in the United States is a priority for Marlowe, given that many companies outsource call center services, and Mass Markets will specialize in contracting services to American-based companies.

“Although it’s not ever fully left us, I believe that there’s going to be a resurgence of American exceptionalism,” Marlowe said. He added that the company believes that every employee should be able to participate in its success, and a stock contract program available to every employee will be rolling out in 2016, which has been well received.

Larry Klarenbeek, the interim director of Spearfish Economic Development Corporation, described that the organization has experienced a good working relationship with TMone, and he gave “kudos” to the employees and leaders who have worked through the challenges since winter storm Atlas, moving quickly to minimize impact to the company and its employees after the building collapse.

“It has been a long process of planning, building, and organizing since that time, and Spearfish Economic Development Corporation is extremely excited to assist Mass Markets with the realignment of their organization,” Klarenbeek said. “This new space will allow Mass Markets to continue to increase their base workforce, creating additional jobs for the Northern Hills.

“Anthony Marlowe is a very successful and stable entrepreneur,” Klarenbeek added. “We look forward to a continued partnership in seeing more economic growth In the Spearfish region.”

Plans are currently in progress for a press conference/grand opening celebration in the coming weeks, with local and state dignitaries and representatives from TMone expected. Marlowe said the company will be testing the facility the last weeks of October, with the plan to go live Nov. 1. He does not intend to exit the software company until an IPO (initial public offering) or sale valuing nine figures is reached. The company is equipped with four facilities in the Midwest with the capacity for 1,500 employees. It currently has nearly 500 people on staff. The company also maintains relationships and co-location with strategic data center partners in Iowa.

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BUSINESS VISIONARY ANTHONY MARLOWE LAUNCHES MASS MARKETS: NAMES JASON FALCO CHIEF OPERATING OFFICER

BUSINESS VISIONARY ANTHONY MARLOWE LAUNCHES MASS MARKETS: NAMES JASON FALCO CHIEF OPERATING OFFICER

IOWA CITY, Iowa, Oct. 5, 2015 /PRNewswire/ — NASCAR investor Anthony Marlowe has officially announced that he has repurchased TMone – the company he sold in 2013 – in its entirety.

As of October 1, TMone has been renamed Mass Markets. The new name reflects the expanding capabilities that will transform the company. Mass Markets will operate a network of domestic call center and managed information services (MIS) locations. Following the acquisition announcement, well known telecommunications industry executive Jason Falco was immediately named as Mass Markets’ COO.

Jason holds a Masters of Technology Management degree with an emphasis in Leadership from the University of Denver and a Bachelor of Science Business Administration degree with an emphasis in Marketing from the University of Northern Colorado. In addition, Mr. Falco has 25 years of Telecommunications and Call Center experience, and has demonstrated significant success in every role he has fulfilled. Specifically, Falco is a proven leader in business, with deep experience and success in vendor management, business development, sales management, channel management, operations, marketing, project management, process development, finance, budgeting, consulting, and business process outsourcing. His balanced and organized approach is sure to benefit all current and future clients.

“I am deeply passionate about teaching people how to succeed as sales, software and customer service professionals,” Marlowe said. “I could not think of a better person to help embody that than Jason Falco. The team and I are extremely excited to see how he leverages his significant industry and business experience to drive our organization forward and position us for the diverse opportunities we have in front of us.”

“I am launching Mass Markets to help companies reduce the costs of doing business by participating in the combined management of information services and the modernization of telecommunications, which offers the option to utilize Software as a Service (SAAS) with or without temporary or permanent outsourced staff,” he added. “No one can aggregate, develop, procure, and manage this type of platform in the United States as efficiently as us.”

Marlowe, 36, and sole Principal of Iowa City Capital Partners, will be Mass Markets’ CEO. Marlowe also recently announced he is selling his 10% stake in his NASCAR team – a move that signifies he is fully focused on his new endeavor. “Timing is everything, and I feel that now is the right time to harvest the NASCAR investment,” Marlowe said. In 2007, Marlowe was recognized as being among the “Youngest CEOs Under 30,” and his companies were featured in Inc. Magazine’s list of “Fastest-Growing Privately-Held Companies” for eight consecutive years.

Marlowe is once again ready to make his mark on the software industry by providing much needed platform solutions in the form of aggregated products and services for enterprises facing new challenges stemming from technological advancements, including heavy global competition, changing customer expectations, increasing security, insurance and privacy concerns, new regulations and compliance requirements and evolving economic conditions, both domestically and globally.

“Mass Markets’ goal is to leverage every residential and business customer interaction to protect and improve the brands we serve. Our team is laser focused on ensuring all client requirements are met and exceeded, and that the customer experience remains our top priority. I believe driving improvements in employee autonomy, satisfaction and overall engagement is the cornerstone of any successful business, and that employees who enjoy what they do, and who they work with, paves the way for improvements in performance, client satisfaction, and ultimately growth for our organization,” Falco said.

“The Platform as a Service (PAAS) model will further expand the opportunities we have within our existing client relationships and new prospects. Anthony’s assertion that he will be leading Mass Markets forward into a long and stable growth model is very real. He is being realistic in his projections, and I will help ensure that operational objectives are delivered for the organization. Lastly, one of the most exciting surprises of this past week was that Anthony has generously announced the ability for employees to participate in the Company via a contractual stock program that will begin in 2016. The team could not be more excited!”

Marlowe does not intend to exit the software company until an IPO or sale valuing nine figures is reached.

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TMONE FOUNDER REACQUIRES COMPANY

TMONE FOUNDER REACQUIRES COMPANY

Iowa City businessman Anthony Marlowe has repurchased TMone, the company he co-founded in 2003 before selling it two years ago.

Marlowe Companies Incorporated officially acquired TMone — which has been renamed Mass Markets — from Jacksonville-based Enhanced Resource Centers this week, the company announced. The terms of the sale were not disclosed.

The newly branded company will be headquartered at TMone’s Iowa City offices, 2937 Sierra Court S.W., Marlowe said. Mass Markets will also take ownership of the former TMone offices in West Des Moines, Dakota Dunes, S.D., and Spearfish, S.D. All told, Mass Markets will have about 500 staff members, according to the company.

Marlowe and his partners sold TMone in 2013, though Marlowe remained a minority shareholder and stayed on for a time as president and then as a chief sales officer. Marlowe separated with the company in April, but Enhanced Resource Centers’ desire to exit the telemarketing business presented a unique opportunity to buy it back, he said.

Marlowe said he renamed the company Mass Markets to shift the perception that it’s only a telemarketing and customer service business. Instead, he wants the name to reflect the company’s future as a platform-as-a-service provider, specializing in cloud computing and managed information systems.

“We’ve developed sophisticated software systems to serve our employees, and I’ve decided that the future of the company is to no longer just utilize that software for us to serve clients,” said Marlowe, 36. “We’re going to afford our clients the opportunity to use the variety of software platforms we’ve developed for themselves.

“When you combine our technology and staff, and the fact that we’re experts in operating both, it really becomes a platform company.”

Marlowe said he has invested in nearly 20 other companies as a minority shareholder since selling TMone. He’s also co-owner of a NASCAR team, BK Racing, which competes on the Sprint Cup circuit.

Marlowe said an initial goal is to “affect a resurgence of the culture” for the company. One means of doing that could be by giving employees a greater stake in its success. Marlow said that the hope is that by next year, Mass Markets will begin offering stock options to employees as a retention tool.

“You don’t need to live in San Francisco to participate in a growing company from a stock perspective,” Marlowe said. “I want to make sure every employee, and not just a handful of senior leaders, get the opportunity to participate in the monetization of the company down the road, whether we IPO it or sell to a publicly traded company in five to 10 years.”

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BPO MAVEN ANTHONY MARLOWE TO REPURCHASE TMONE, NOW KNOWN AS ‘MASS MARKETS’ AND LAUNCH PAAS COMPANY

BPO MAVEN ANTHONY MARLOWE TO REPURCHASE TMONE, NOW KNOWN AS ‘MASS MARKETS’ AND LAUNCH PAAS COMPANY

IOWA CITY, Iowa, Oct. 1, 2015 /PRNewswire/ — Mass Markets, the Business Process Outsourcing (BPO) call center firm and provider of Cloud Computing, Managed Information Systems (MIS), Platform-as-a-Service (PAAS) provider formerly known as TMone, today announced that Anthony Marlowe is repurchasing the company he sold in 2013 to Jacksonville-based Enhanced Resource Centers (ERC) in its entirety.

As of October 1, MCI (Marlowe Companies Incorporated) will officially acquire TMone. Following the acquisition, TMone will be renamed Mass Markets to reflect the expanding capabilities of the company which will be transformed into a Platform as a Service (PAAS) company.

Mass Markets CEO, Anthony Marlowe was recognized as being among the “Youngest CEOs Under 30” in 2007 and was featured on Inc. Magazine’s List of “Fastest Growing Privately Held Companies” for eight consecutive years.

Marlowe, 36, said he is once again ready to make his mark on the software industry by providing much needed platform solutions in the form of aggregated products and services for enterprises facing new challenges and opportunities stemming from technological advancements, heavy global competition, changing customer expectations, increased security and privacy concerns, new regulations and compliance requirements, and evolving economic conditions both domestically and globally.

“I want to create jobs for Americans, and keep these jobs in America,” Marlowe said. “I am deeply passionate teaching people how to succeed for themselves and their families, as sales, software and customer service professionals.

“Many American companies are one minimum wage increase away from having to shut locations. Fortunately, these new challenges are bringing new opportunities, and I’m launching Mass Markets to help companies minimize these higher costs of doing business by participating in the combined management of information services, modernization of telecom and offering the option to procure and/or utilize Software as a Service (SAAS) with or without temporary or permanent outsourced staff.”

Marlowe was presented with the unique buyback opportunity after ERC elected to exit Telemarketing.

“Mass Markets goal is to revolutionize the status quo,” Marlowe said. “The free market is demanding new efficiencies and smarter solutions and that is precisely what Mass Markets will provide. The bottom line is that we can help clients can move faster, grow larger and solve more problems substantially more efficiently with our revolutionary Anything As A Service (XAAS) platform than with what is currently available, particularly from a single supplier or in house, so we do not anticipate a lack of interest among potential clients.”

Marlowe, who is also co-owner of the NASCAR racing team BK Racing, a Sprint Cup Series Team, is the Principal of Iowa City Capital Partners, and will be the CEO of MCI and Mass Markets and does not intend to exit the software company until an IPO or sale valuing nine figures is reached.

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