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★ ★ ★ ★ ★ U.S. BASED CONTACT CENTER SERVICES ★ ★ ★ ★ ★

SERVICE. SELL. SOLVE
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From Fortune 500s to Start-Ups, We Deliver High Impact, Exceptional, Inbound & Outbound Customer Interactions.

NEXT GENERATION CONTACT CENTER SOLUTIONS

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Since its inception in 2003, the foundation of our success has been built upon on our ability to form lasting partnerships with clients by providing high impact contact center services.  Outsourcing customer interactions, when done correctly, does not stop at improving the bottom line.  It created efficiency, improves customer interactions and constantly evolves to ensure that customer experience is always a competitive advantage.  It is this simple philosophy, along with our core belief that business evolution is infinite that has made Mass Markets a trusted industry leader in business process outsourcing.

Exceptional

INBOUND

Customer Interactions

 

checkmark_element_blue_cropped_transparent  Customer Service

checkmark_element_blue_cropped_transparent  Inside Sales

checkmark_element_blue_cropped_transparent  Tech Support

checkmark_element_blue_cropped_transparent  Saves

checkmark_element_blue_cropped_transparent  Order Processing

Leading

OUTBOUND

Call Execution

 

checkmark_element_blue_cropped_transparent  Inside Sales

checkmark_element_blue_cropped_transparent  Account Management

checkmark_element_blue_cropped_transparent  Retention

checkmark_element_blue_cropped_transparent  Lead Generation

checkmark_element_blue_cropped_transparent  Market Research

Cutting Edge

OMNICHANNEL

Communications

 

checkmark_element_blue_cropped_transparent  Website Chat Support

checkmark_element_blue_cropped_transparent  E-Mail Management

checkmark_element_blue_cropped_transparent  Social Engagement

checkmark_element_blue_cropped_transparent  Click2Call Web Response

checkmark_element_blue_cropped_transparent  Web2Lead Response

Other Innovative

AFFINITY SERVICES

& Technology

checkmark_element_blue_cropped_transparent  Hosted IVR

checkmark_element_blue_cropped_transparent  Automated Dialing

checkmark_element_blue_cropped_transparent  Back-Office Processing

checkmark_element_blue_cropped_transparent  ACD/Dialer Software

checkmark_element_blue_cropped_transparent  Demand Generation

ANYTHING AS-A-SERVICE

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Accelerate the transformation of your business by utilizing intelligent infrastructure and domestic labor. With an emphasis on streamlined workflow and scalability, paired with consumption-based pricing, the Mass Markets XaaS product suite is highly developed and cutting edge.

CAREERS

Take the first step and discover new career opportunities with Mass Markets. 

NEWS

Learn more from with our Industry Insights & Press Releases

HAVE A CALL CENTER PROJECT IN MIND?

Find out how we can help deliver an outbound sales, inbound customer service and chat solutions for your business.  The Mass Markets' team is ready to support your domestic business process outsourcing needs.

For inquiries or additional information, please contact our sales team.  

SALES:  (888) 458-5317

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