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OMNICHANNEL

Digital Experience Platforms
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WEBSITE CHAT

Enhance customer experience by providing more omnichannel solutions for them to communicate with you on.

Notifications

Deliver notifications to employees and customers, providing them the digital experience they deserve.

People-Powered

Mass Markets will partner with you to not only meet, but exceed your business expectations.

E-MAIL

Reduce overhead associated with expensive and unneccessary communication strategies.

ENHANCED IVR

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Award-Winning

Mass Markets provides highly trained, friendly agents and award-winning omnichannel solutions.

SOCIAL MEDIA

In today’s digital world, it is imperative to have your fingers on the pulse of your brand across social media channels.

DIALER SUPPORT

TCPA Compliant Dialing Solutions, including both manual touch and predictive services.

AI

Artificial Intelligence and Machine Learning capabilities provide clients greater flexibility.

WE POWER GREAT EXPERIENCES

Whether your company needs 24/7 coverage, after hours coverage, a virtual receptionist, or customer surveys, Mass Markets will partner with you to not only meet, but exceed your business expectations.  Our commitment is to provide you with call professionals who sound like they’re your employee and are capable of creating the best first impression of your company.

Need 24 hour messaging services? Our clients take comfort in knowing we can provide highly trained, friendly agents and award-winning answering services fit to your specific omnichannel business needs.

Enhanced IVR

Dialer Software

Managed Services

Website Chat

SMS/Text Messages

E-Mail

Social Media

Self-Services

Interactive Services

Bilingual Options

Live Chat

24/7 Tech Support

Digital Financial Services

Scripting

Workflow

Artificial Intelligence

Machine Learning

Automation

People-Powered

Innovative Technology

Cloud Services

Managed Services

Click-To-Call

Enhanced IVR

Dialer Platform

HIPPA Compliant

PCI DSS Compliant

SSAE 16 Compliant

After Hour Support

Notifications

Custom Dashboards

Market Research

Quality & Compliance

We are a leading tech-enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences and business solutions that improve customer satisfaction, loyalty and business performance.