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About Us

Call Center Outsourcing Simplified

ABOUT US IN 30 SECONDS

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.

We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.

Leading Call Center Services Provider

Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides Inbound Customer Service, Outbound Telesales, Chat, Back-Office, Cloud Contact Center Software, Programming and Integration Services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.

Mass Markets has a rich history of unrelenting growth with nine years on Inc. Magazine’s List of Fastest Growing Companies. We’ve scaled from a humble 5,000 square foot contact center with under 50 employees to over 1400 employees across four contact center facilities.

Mass Markets’ work-life is centered on our employees. There are regularly planned monthly fun events, monthly and quarterly recognition programs and plenty of high fives day to day.

If you are looking for a dull work environment, look elsewhere. Mass Markets’ most valuable resource is truly its people. Our ability to field a team that truly cares about the success and support of its program is a highlight of Mass Markets’ solutions.

To create a company employees love and a brand customers’ trust while challenging the status quo and realizing growth powered by our performance for our customers.

PARTNERS

Experienced

Leadership Team

“When you are part of the Mass Markets team, you are part of a legacy of hardworking, creative and fun people who come together every day with the drive to make an impact on themselves, their teammates, and the growing organization.”

Anthony Marlowe

Chief Executive Officer

“We have a track record of delivering inbound and outbound call center support on a variety of projects including scaled, multi-site B2C customer care, complex B2B customer service selling, and 24/7 technical support.”

Jason Falco

Chief Customer Officer

“Our experienced sales force spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements. We customize every solution to your business and your customers.”

Chris Alexander

SVP of Sales & Marketing

AMERICA’S FASTEST-GROWING COMPANIES

MASS MARKETS

9x

SOLUTIONS BRIEF

2019 Company Overview

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