Inbound Services

Award-Winning Inbound Call Center Services

Customer Engagement Services

Mass Markets can ensure your call center project is deployed quickly, executed flawlessly and fully supported.

Customer Service

Customer service is the provision of service to customers before, during and after a purchase.

E-Commerce

At Mass Markets we provide the ultimate customer experience solutions for E-Commerce.

Inside Sales

Inside sales is the dominant sales model for B2B, tech, SaaS, and a variety of B2C industries.

Dispatch Services

Alert key staff and coordinate rapid resolution to provide the best possible customer experience.

Federal Services

Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust.

Overflow Support

Is your call center bursting at the seems? We have the capabilities to support your overflow.

Customer Retention

When your business loses customers, it is critical to find out the reason and win-back their loyalty.

Reservations 

Maximize high-value reservation opporunities and provide your customers the best CX solution.

24/7 Tech Support

Mass Markets provides 24/7/365 technical support help regarding specific problems with a product or service.

We are ready to serve you

24/7 Call Center Services

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Contact Us

As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
  • 611430 - Professional and Management Development Training
  • 561990 - All Other Support Services
  • 561499 - All Other Business Support Services
  • 561440 - Collection Agencies
  • 561431 - Private Mail Centers
  • 561420 - Telephone Call Centers
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
  • 561320 - Temporary Help Services
  • 561110 - Office Administrative Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 541690 - Other Scientific Services
  • 541690 - Technical Consulting Services
  • 541613 - Marketing Consulting Services
  • 541611 - Administrative Management
  • 541519 - Other Computer Related Services
  • 541519 - Information Technology Value Added Resellers
  • 541512 - Computer Systems Design Services
  • 541511 - Custom Computer Programming Services
  • 524292 - Third Party Administration of Insurance and Pension Funds
  • 524291 - Claims Adjusting
  • 519190 - All Other Information Services
  • 518210 - Data Processing, Hosting, and Related Services
  • 511210 - Software Publishers

Note: Specialized services highlighted are in Blue

14 Locations and Growing

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