Service & Retain Customers
Customer service is the provision of service to customers before, during and after a purchase.
In general, Mass Markets technical support provides help regarding specific problems with a product or service.
Inside sales is the dominant sales model for reps in B2B, tech, SaaS, and a variety of B2C industries.
Customer retention refers to the ability of a company or product to retain its customers over some specified period.
NEXT-LEVEL BUSINESS PROCESS OUTSOURCING EXCELLENCE
NEED A NEW INBOUND CALL CENTER?
With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions. To receive a FREE copy of our Solutions Brief please click the button below or for serious business inquiries Call Now.
B2B & B2C
PCI DSS Compliant
SSAE 16 Compliant
After Hour Support
Quality & Compliance