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Inbound Services

Service & Retain Customers

Customer Service

Customer service is the provision of service to customers before, during and after a purchase.

Retention

Customer retention refers to the ability of a company or product to retain its customers over some specified period.

Dispatch

Alert key staff and coordinate fast service resolution to provide the best possible customer experience.

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Inside Sales

Inside sales is the dominant sales model for reps in B2B, tech, SaaS, and a variety of B2C industries.

E-ComMERCE

Order processing is a key element of order fulfillment. Mass Markets provides the ultimate CX solutions for E-Commerce.

BPO

Business Process Outsourcing (BPO), with multiple sites, sophisticated ACD and IVR technologies.

Tech Support

Mass Markets provides 24/7/365 technical support help regarding specific problems with a product or service.

reservations

Maximize high-value reservation opporunities and provide your customers the ultimate CX solution.

Optimization

Optimize inbound workflows with our ultimate CX strategies that yeild real-world results.

NEXT-LEVEL BUSINESS PROCESS OUTSOURCING EXCELLENCE

NEED A NEW INBOUND CALL CENTER?

With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions. To receive a FREE copy of our Solutions Brief please click the button below or for serious business inquiries Call Now.

24/7 Support

B2B & B2C

Customer Engagement

Answering Services

Placing Orders

Product Inquiries

Bilingual Support

Hotline Support

Over-flow Support

Account Management

Upselling

Cross-selling

Blended Services

Technical Support

Automation

Customer Retention

Inside Sales

Reservations

Political

Fundraising

Enhanced IVR

Scheduling Appointments

HIPPA Compliant

PCI DSS Compliant

SSAE 16 Compliant

After Hour Support

Lead Generation

Customer Winback

Market Research

Quality & Compliance

We are a leading tech-enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences and business solutions that improve customer satisfaction, loyalty and business performance.