Inbound Services

Award-Winning Inbound Call Center Services

Customer Engagement Services

Mass Markets can ensure your call center project is deployed quickly, executed flawlessly and fully supported.

Customer Service

Customer service is the provision of service to customers before, during and after a purchase.

E-Commerce

At Mass Markets we provide the ultimate customer experience solutions for E-Commerce.

Inside Sales

Inside sales is the dominant sales model for B2B, tech, SaaS, and a variety of B2C industries.

Dispatch Services

Alert key staff and coordinate rapid resolution to provide the best possible customer experience.

Federal Services

Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust.

Overflow Support

Is your call center bursting at the seems? We have the capabilities to support your overflow.

Customer Retention

When your business loses customers, it is critical to find out the reason and win-back their loyalty.

Reservations 

Maximize high-value reservation opporunities and provide your customers the best CX solution.

24/7 Tech Support

Mass Markets provides 24/7/365 technical support help regarding specific problems with a product or service.

We are ready to serve you

24/7 Call Center Services

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Contact Us

As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

Call us
Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
561422 (Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers
511210 Software Publishers
519190 All Other Information Services
518210 Data Processing, Hosting, and Related Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting
541613 Marketing Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561421 Telephone Answering Services
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services

For Address Information Click Here.

 

Customer Service with Mass Markets