Service & Retain Customers
Customer service is the provision of service to customers before, during and after a purchase.
Customer retention refers to the ability of a company or product to retain its customers over some specified period.
Alert key staff and coordinate fast service resolution to provide the best possible customer experience.
Inside sales is the dominant sales model for reps in B2B, tech, SaaS, and a variety of B2C industries.
Order processing is a key element of order fulfillment. Mass Markets provides the ultimate CX solutions for E-Commerce.
Business Process Outsourcing (BPO), with multiple sites, sophisticated ACD and IVR technologies.
Mass Markets provides 24/7/365 technical support help regarding specific problems with a product or service.
Maximize high-value reservation opporunities and provide your customers the ultimate CX solution.
Optimize inbound workflows with our ultimate CX strategies that yeild real-world results.
NEXT-LEVEL BUSINESS PROCESS OUTSOURCING EXCELLENCE
NEED A NEW INBOUND CALL CENTER?
With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions. To receive a FREE copy of our Solutions Brief please click the button below or for serious business inquiries Call Now.
B2B & B2C
PCI DSS Compliant
SSAE 16 Compliant
After Hour Support
Quality & Compliance
We are a leading tech-enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences and business solutions that improve customer satisfaction, loyalty and business performance.