Award-Winning Call Center Services
Is your call center ready?
The Mass Markets Tech-Enabled Call Center Services Team has proven overflow and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, Digital, inbound and outbound contact center support.
Inbound Contact Center Services
Outbound Contact Center Services
Chat, Email, SMS/Text, Self-Service
IT Services and Automated Solutions
Is your contact center ready?
Is your call center ready?
- Software Application
- Customer Service/Care
- Claims Processing
- Multi-Channel Customer Support
- Trust and Safety
- Content Optimization
IT Support Services
- 24/7 Tech Support
- Systems Integration Support
- Custom Applications
- Healthcare Enrollment
- Forms Processing
- FSA and HSA Claims
- Accounts Management
- Analytics and Insights
- HR and Payroll Services
- Customer and B2B Support
- Administrative and Data Entry
Back Office Support Services
We Manage and Optimize Business Processes
With 24/7, asynchronous support we help you deliver back office optimization along every step of the customer journey.
An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running efficiently. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience.
Mass Markets delivers a diverse array of back office support services to help organizations reduce costs, increase employee efficiency, and improve the customer experience. Click the button below to schedule an appointment with one of our experienced and qualified business development executives.
Front office, back office, Digital, inbound and outbound contact center support
Is Your Call Center Ready?
Get in touch
As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
|SDVOSB||Yes via JV|
|561422||(Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers|
|519190||All Other Information Services|
|518210||Data Processing, Hosting, and Related Services|
|524292||Third Party Administration of Insurance and Pension Funds|
|541511||Custom Computer Programming Services|
|541512||Computer Systems Design Services|
|541519||Other Computer Related Services|
|541611||Administrative Management and General Management Consulting|
|541613||Marketing Consulting Services|
|541990||All Other Professional, Scientific, and Technical Services|
|561110||Office Administrative Services|
|561320||Temporary Help Services|
|561421||Telephone Answering Services|
|561499||All Other Business Support Services|
|561990||All Other Support Services|
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