ENTERPRISE CALL CENTER SERVICES

Focus on your strengths, leverage our 15 years of contact center services & technology expertise
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MULTI-CHANNEL INTERACTION MONITORING

Reach more customers in their preferred channels. We know setting & timing are critical to the experience.

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ENGAGING & MEMORABLE INTERACTIONS

Professionally trained live-agents provide customer service, digital support, & telesales
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B2B EXPERTISE, B2C VOLUME

Proactively responding to your markets’ needs, specialized customization is the future

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SAVE. SELL. SERVICE. SOLVE.

AGILE AND HIGH IMPACT SOLUTIONS

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Get more for less with our proven balance of human capital & cloud technology. Not only do we rapidly launch & pivot programs, Mass Markets simplifies the entire process. Partnering with dozens of Fortune 500s, we’ve represented a wide range of B2B-B2C products & services across several industries. The long-term ROI of our 100% US based operations is why we’ve successfully grown partners for over 15 years.

SAVE. SELL. SERVICE. SOLVE.

AGILE AND HIGH IMPACT SOLUTIONS

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Get more for less with our proven balance of human capital & cloud technology. Not only do we rapidly launch & pivot programs, Mass Markets simplifies the entire process. Partnering with dozens of Fortune 500s, we’ve represented a wide range of B2B-B2C products & services across several industries. The long-term ROI of our 100% US based operations is why we’ve successfully grown partners for over 15 years.

ENTERPRISE CONTACT CENTER SOLUTIONS

FOR EVERY STAGE OF THE CUSTOMER LIFE CYCLE

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INBOUND

Interactions

checkmark_element_blue_cropped_transparent    Customer Service

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Tech Support

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Order Processing

checkmark_element_blue_cropped_transparent    Reservations

checkmark_element_blue_cropped_transparent    Blended IB/OB 

OUTBOUND

Call Execution

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Account Mgmt/CRM

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Lead Generation

checkmark_element_blue_cropped_transparent    Market Research

checkmark_element_blue_cropped_transparent    Pre Charge-Off

checkmark_element_blue_cropped_transparent    Fundraising

OMNICHANNEL

Live Agent Support

checkmark_element_blue_cropped_transparent    Website Chat 

checkmark_element_blue_cropped_transparent    E-Mail Support

checkmark_element_blue_cropped_transparent    Social Monitoring

checkmark_element_blue_cropped_transparent    SMS / Text

checkmark_element_blue_cropped_transparent    Mobile Applications

checkmark_element_blue_cropped_transparent    Click2Call/Web2Lead

checkmark_element_blue_cropped_transparent    Back-Office Support

DIGITAL

Services

checkmark_element_blue_cropped_transparent    Analytics Platform

checkmark_element_blue_cropped_transparent    Predictive Dialer

checkmark_element_blue_cropped_transparent    Cloud-Hosted IVR

checkmark_element_blue_cropped_transparent    Demand Generation

checkmark_element_blue_cropped_transparent    Robo Services

checkmark_element_blue_cropped_transparent    Managed Platforms

checkmark_element_blue_cropped_transparent    Patch-Thru Calling

ENTERPRISE CONTACT CENTER SOLUTIONS

FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

solid-blue-line-small

INBOUND

Interactions

checkmark_element_blue_cropped_transparent    Customer Service

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Tech Support

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Order Processing

checkmark_element_blue_cropped_transparent    Reservations

checkmark_element_blue_cropped_transparent    Blended IB/OB 

OUTBOUND

Call Execution

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Account Mgmt/CRM

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Lead Generation

checkmark_element_blue_cropped_transparent    Market Research

checkmark_element_blue_cropped_transparent    Pre Charge-Off

checkmark_element_blue_cropped_transparent    Fundraising

OMNICHANNEL

Live Agent Support

checkmark_element_blue_cropped_transparent    Website Chat 

checkmark_element_blue_cropped_transparent    E-Mail Support

checkmark_element_blue_cropped_transparent    Social Monitoring

checkmark_element_blue_cropped_transparent    SMS / Text

checkmark_element_blue_cropped_transparent    Mobile Applications

checkmark_element_blue_cropped_transparent    Click2Call/Web2Lead

checkmark_element_blue_cropped_transparent    Back-Office Support

DIGITAL

Services

checkmark_element_blue_cropped_transparent    Analytics Platform

checkmark_element_blue_cropped_transparent    Predictive Dialer

checkmark_element_blue_cropped_transparent    Cloud-Hosted IVR

checkmark_element_blue_cropped_transparent    Demand Generation

checkmark_element_blue_cropped_transparent    Robo Services

checkmark_element_blue_cropped_transparent    Managed Platforms

checkmark_element_blue_cropped_transparent    Patch-Thru Calling

LEARN MORE ABOUT OUR GROWTH SERVICES

LEARN MORE ABOUT OUR GROWTH SERVICES

INDUSTRIES

LEVERAGE OUR EXPERIENCE: OUTSOURCE WITH CONFIDENCE

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SAM-REGISTRATION: Active    DUNS: 079130138    CAGE: 7JX51

SECURITY & COMPLIANCE

ROBUST PREPARATION & TRUSTED DESIGN

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Avoid immobilizing red flags & expensive fines with our dedicated defense measures. Mass Market’s proven strategies systematically decrease exposure. Proactively detect threats, prioritize vulnerabilities, & optimize processes. Aligned to Fortune 10 standards, mechanisms are in place to prevent compromise.

ANALYTICS DASHBOARD

REAL-TIME RESULTS IN THE CLOUD

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From anywhere in the world, make data-driven decisions with our latest analysis dashboard! Customized to a program’s specific KPIs, our team rapidly integrates our reporting platform with established & even outdated technology. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk

HAVE A PROJECT IN MIND?

LET'S TALK HOW WE CAN ACCOMPLISH IT

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The Mass Markets team is ready to support your domestic outsourcing needs. For inquiries or additional information, please contact us below. We look forward to connecting!

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