Services

Award-Winning Call Center Services

Is your call center ready?

The Mass Markets Tech-Enabled Call Center Services Team has proven overflow and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, Digital, inbound and outbound contact center support.

Inbound Services

Inbound Contact Center Services

Outbound Services

Outbound Contact Center Services

Omnichannel Solutions

Chat, Email, SMS/Text, Self-Service

IT Services

IT Services and Automated Solutions

Is your contact center ready? 

Is your call center ready?

Federal Services

  • Software Application
  • Customer Service/Care
  • Claims Processing

E-Commerce Support

  • Multi-Channel Customer Support
  • Trust and Safety
  • Content Optimization

IT Support Services

  • 24/7 Tech Support
  • Systems Integration Support
  • Custom Applications

Healthcare Services

  • Healthcare Enrollment
  • Forms Processing
  • FSA and HSA Claims

Financial Services

  • Accounts Management
  • Analytics and Insights
  • Reconciliation

Employer Services

  • HR and Payroll Services
  • Customer and B2B Support
  • Administrative and Data Entry

Back Office Support Services

We Manage and Optimize Business Processes

With 24/7, asynchronous support we help you deliver back office optimization along every step of the customer journey.

An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running efficiently. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience.

Mass Markets delivers a diverse array of back office support services to help organizations reduce costs, increase employee efficiency, and improve the customer experience. Click the button below to schedule an appointment with one of our experienced and qualified business development executives.

Front office, back office, Digital, inbound and outbound contact center support

Is Your Call Center Ready?

Get in touch

Contact Us

As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

Call us
Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
561422 (Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers
511210 Software Publishers
519190 All Other Information Services
518210 Data Processing, Hosting, and Related Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting
541613 Marketing Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561421 Telephone Answering Services
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services

For Address Information Click Here.

 

Customer Service with Mass Markets