INBOUND & OUTBOUND OUTSOURCED CONTACT CENTER SERVICE

From the largestest multi-site inbound consumer customer service program designed for scale to relatively small and specialized inside sales and CRM programs with complex multi-touch, multi-channel requirements, Mass Markets has the experience, talent and infrastructure to support your needs.

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OMNICHANNEL TECHNOLOGY & SUPPORT

Blended phone and multi-channel interaction capabilities make Mass Markets a highly efficient option for complex business process support. Chat, e-mail, social and other web based, integrated technologies are all part of the omnichannel suite.

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B2B & B2C SPECIALIZATION

We specialize. Each program and interaction is unique, and so are Mass Markets’ solutions. Our contact centers are designed to support both B2B and B2C interactions in very specific ways. Whether it is high-volume call handling or targeted multi-faceted business account management, we are equipped and ready to go.

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ANYTHING-AS-A-SERVICE (XaaS)

Our demonstrated commitment to innovative outsourcing solutions is why Mass Markets is consistently associated with leading performance and customer satiscation. Whether you prefer dedicated, shared or on-demand services, we have the capabilties, staffing and infrastructure to exceed your expectations.

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INBOUND & OUTBOUND

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From the largest multi-site inbound consumer customer service program designed for scale to relatively small and specialized inside sales and CRM programs, Mass Markets performs.

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INTEGRATED OMNICHANNEL SUPPORT

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Blended phone and multi-channel interaction capabilities are a highly efficient option for complex business process support. Chat, E-Mail, Social and other web based, integrated technologies are all part of our omnichannel suite.

GET QUOTE

B2B & B2C SPECIALIZATION

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Our contact centers are designed to support both B2B and B2C interactions in very specific ways. Whether it is high volume call handling or targeted multi-faceted business account management, we are equipped.

GET QUOTE

INNOVATIVE ANYTHING-AS-A-SERVICE (XaaS)

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Our demonstrated commitment to innovative outsourcing solutions are why Mass Markets is consistently associated with leading performance and customer satisfaction. Dedicated, shared or on-demand XaaS.

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SAVE. SELL. SERVICE. SOLVE.

AGILE AND HIGH IMPACT SOLUTIONS

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Mass Markets’ business process outsourcing (BPO) division provides organizations with a deep level of expertise in contact center services. We know that best-in-class call centers are a product of people, so we take pride in fielding a team with a high level of industry experience spanning retail, telecommunications, energy, financial services and more. Mass Markets simplifies BPO solutions through end-to-end, customizable services for a wide variety of unique clientele.

SAVE. SELL. SERVICE. SOLVE.

AGILE AND HIGH IMPACT SOLUTIONS

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Mass Markets’ business process outsourcing (BPO) division provides organizations with a deep level of expertise in contact center services. We know that best-in-class call centers are a product of people, so we take pride in fielding a team with a high level of industry experience spanning retail, telecommunications, energy, financial services and more. Mass Markets simplifies BPO solutions through end-to-end, customizable services for a wide variety of unique clientele.

END-TO-END CONTACT CENTER SOLUTIONS

A DISTINCT BUSINESS ADVANTAGE

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Mass Markets’ call center services provide a distinctive advantage to our partners, and our ability to augment our services with technology, marketing and managed services is indispensable when improving critical business processes and creating financial efficiency.

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OUTBOUND

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INBOUND

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OMNI-CHANNEL

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OTHER SERVICES

INDUSTRIES

LEVERAGE OUR EXPERIENCE: OUTSOURCE WITH CONFIDENCE

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SAM-REGISTRATION: Active    DUNS: 079130138    CAGE: 7JX51

HIGH VALUE CUSTOMER & PROSPECT INTERACTIONS

EXECUTION ACROSS THE CUSTOMER LIFECYCLE

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With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.

BUSINESS-TO-BUSINESS

A DISTINCT ADVANTAGE

The B2B interaction is a Mass Markets specialty. We have embraced the fact that business sales, lead generation, and even service-oriented interactions require specialized infrastructure, talent, training, tools, and technology. Quality B2B execution is not one size fits all, but a unique design encompassing customer experience training, high-value sales tactics, customer relationship management systems (CRM) and technology that supports a multi-touch, multi-channel approach to acquisition, retention, and customer service.

BUSINESS-TO-CONSUMER

WORKFORCE MANAGEMENT WITH SCALE

Mass Markets expertly deploys inbound and outbound programs supporting consumer interactions at every scale. From large, multi-site customer service deployments with critical business continuity and staffing requirements to small, specialized sales with aggressive CTA requirements, we have the experience needed to ensure consumer interactions are conducted to achieve best-in-class customer experience and performance. Consumer programs are fully supported through technology, back-office and demand generation strategies.

UNDER THE HOOD

FORTUNE 500 INFRASTRUCTURE & TALENT, OVERNIGHT

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Mass Markets prides itself on providing the very best in all areas of its business.  We believe that to continually deliver industry leading solutions to our partners, all areas of the business must constantly evolve.

By seeking out and employing top talent, fostering an entrepreneurial culture and focusing thought leadership in the areas of operational and technological innovation we improve our ability to deliver results and grow with our partners.


  • Employee Development
  • Talent Acquisition
  • Disaster Recovery
  • Client Services
  • Information Technology
  • Information Security
  • Project Management
  • Workforce Management
  • Quality Assurance
  • Operations

HAVE A PROJECT IN MIND?

LET'S TALK HOW WE CAN ACCOMPLISH IT TOGETHER

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The Mass Markets team is ready to support your domestic outsourcing needs. For inquiries or additional information, please contact us below. We look forward to connecting!

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