Services

Award-Winning Call Center Services

Is your call center ready?

The Mass Markets Tech-Enabled Call Center Services Team has proven overflow and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, Digital, inbound and outbound contact center support.

Inbound Services

Inbound Contact Center Services

Outbound Services

Outbound Contact Center Services

Omnichannel Solutions

Chat, Email, SMS/Text, Self-Service

IT Services

IT Services and Automated Solutions

Is your contact center ready? 

Is your call center ready?

Federal Services

  • Software Application
  • Customer Service/Care
  • Claims Processing

E-Commerce Support

  • Multi-Channel Customer Support
  • Trust and Safety
  • Content Optimization

IT Support Services

  • 24/7 Tech Support
  • Systems Integration Support
  • Custom Applications

Healthcare Services

  • Healthcare Enrollment
  • Forms Processing
  • FSA and HSA Claims

Financial Services

  • Accounts Management
  • Analytics and Insights
  • Reconciliation

Employer Services

  • HR and Payroll Services
  • Customer and B2B Support
  • Administrative and Data Entry

Back Office Support Services

We Manage and Optimize Business Processes

With 24/7, asynchronous support we help you deliver back office optimization along every step of the customer journey.

An organization’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running efficiently. What happens behind the scenes will influence the success of customer-facing interactions. Disorganized back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience.

Mass Markets delivers a diverse array of back office support services to help organizations reduce costs, increase employee efficiency, and improve the customer experience. Click the button below to schedule an appointment with one of our experienced and qualified business development executives.

Front office, back office, Digital, inbound and outbound contact center support

Is Your Call Center Ready?

Get in touch

Contact Us

As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Email Careers

Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
  • 611430 - Professional and Management Development Training
  • 561990 - All Other Support Services
  • 561499 - All Other Business Support Services
  • 561440 - Collection Agencies
  • 561431 - Private Mail Centers
  • 561420 - Telephone Call Centers
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
  • 561320 - Temporary Help Services
  • 561110 - Office Administrative Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 541690 - Other Scientific Services
  • 541690 - Technical Consulting Services
  • 541613 - Marketing Consulting Services
  • 541611 - Administrative Management
  • 541519 - Other Computer Related Services
  • 541519 - Information Technology Value Added Resellers
  • 541512 - Computer Systems Design Services
  • 541511 - Custom Computer Programming Services
  • 524292 - Third Party Administration of Insurance and Pension Funds
  • 524291 - Claims Adjusting
  • 519190 - All Other Information Services
  • 518210 - Data Processing, Hosting, and Related Services
  • 511210 - Software Publishers

Note: Specialized services highlighted are in Blue

16 Locations and Growing

Click on the location to apply!