Business-To-Business

CUSTOMER CARE AND CONTACT CENTER SOLUTIONS

ENHANCE YOUR SALES PIPELINE

Mass Markets is one of the most experienced B2B call center outsourcing companies in the industry. We are experts in B2B lead generation and developing qualified prospect opportunities to generate new business.

GREATER SUSTAINABILITY

It’s vital to maintain campaigns over longer periods of time. Cold calling works when it’s conducted on a long-term and consistent basis. Cold callers should not pressure customers to make a decision on the first call, however it’s important to encourage resolution, especially if the opportunity should arise.

CUSTOMER SERVICE EXCELLENCE

Delivering an excellent customer experience starts with great customer service representatives, and Mass Markets has them. Our B2B dedicated agents are trained specifically for each project they are assigned, learning every facet of information possible to further increase their chances of closing a deal, while acting as a transparent extension of your brand.

ENHANCE YOUR SALES FORCE

Mass Markets B2B outbound call center campaigns can enhance your existing sales force or we can serve as your own dedicated inside sales team. Mass Markets sales experts read from scripts that are written by you, custom to your type of business, so you can feel comfortable knowing you are always represented the way you want. Don’t have time to write your own script? We got your back! Mass Markets skilled and experienced outbound management team can help create a customized script that outlines your key selling points. What are you waiting for? Click Here to begin.

BOOST SALES WITHOUT ADDING STAFF

With Mass Markets call center outsourcing; you’ll boost your sales resources without adding more staff and increasing overhead. Mass Markets will manage a scalable team of talented sales professionals who focus only on telesales. Partner with Mass Markets for B2B Lead Generation and/or outbound sales. The industries top provider of outsourced call center services across the customer account lifecycle.

LET OUR EXPERIENCE GUIDE YOU

Overnight, Mass Markets can deploy an unrivaled team of call center representatives with the education, motivation and business savvy to sell your products and services at the highest level of professionalism. Let Mass Market’s tech-enabled call center capabilities help you realize your company’s full market potential. Contact Us today for more information or to receive a quote for B2B OB/IB Services.

BECOME A PARTNER AND WIN

We have a track record of delivering results on a variety of projects including complex B2B customer service selling and 24/7 technical support. Our B2B experience spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements. We recognize that every B2B project is unique and develop custom solutions that consistently achieved leading results for all the clients we service.

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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
  • 611430 - Professional and Management Development Training
  • 561990 - All Other Support Services
  • 561499 - All Other Business Support Services
  • 561440 - Collection Agencies
  • 561431 - Private Mail Centers
  • 561420 - Telephone Call Centers
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
  • 561320 - Temporary Help Services
  • 561110 - Office Administrative Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 541690 - Other Scientific Services
  • 541690 - Technical Consulting Services
  • 541613 - Marketing Consulting Services
  • 541611 - Administrative Management
  • 541519 - Other Computer Related Services
  • 541519 - Information Technology Value Added Resellers
  • 541512 - Computer Systems Design Services
  • 541511 - Custom Computer Programming Services
  • 524292 - Third Party Administration of Insurance and Pension Funds
  • 524291 - Claims Adjusting
  • 519190 - All Other Information Services
  • 518210 - Data Processing, Hosting, and Related Services
  • 511210 - Software Publishers

Note: Specialized services highlighted are in Blue

16 Locations and Growing

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