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OUTBOUND SERVICES

BEST CALL CENTER SOLUTIONS
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Premium TELEMARKETING

Acquire new customers and expand brand awareness with Mass Markets premium telemarketing services.

Lead Generation

Mass Markets lead generation program is the initiation of consumer interest into products or services of a business.

Reminder Calls

Build loyalty and stay in front of your customer base by automating reminder and/or welcome calls.

ACCOUNT MANAGEMENT

Manage customer relationships and deliver more exceptional customer experiences with Mass Markets.

Market Research

Our Market Research program is an organized effort to gather information about target markets or customers.

Text Notification

Ever want to send your employees or customers SMS/Text notifications? Find out how you can at Mass Markets.

CUSTOMER Retention

When your business loses customers, it is critical to find out the reason and win-back their loyalty.

Fundraising

Raise money for your cause and drive event participation with Mass Markets Fundraising Outbound Programs.

QA & Compliance

Outsource critical quality assurance and compliance initiatives to reduce risk levels and improve customer experience.

NEXT-LEVEL BUSINESS PROCESS OUTSOURCING EXCELLENCE

NEED A NEW INBOUND CALL CENTER?

With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions. To receive a FREE copy of our Solutions Brief please click the button below or for serious business inquiries Call Now.

Lead Generation

Lead Qualification

Customer Engagement

Prospect Identification

Outbound Sales

Surveys & Polls

Bilingual Support

Membership Renewal

Subscription Sales

Account Management

Upselling

Cross-selling

Shared & Dedicated Services

Crisis Management

Automation

Customer Retention

Customer Surveys

Retention Programs

Telemarketing

Fundraising

TCPA Compliant Dialer

Follow-Up Programs

HIPPA Compliant

PCI DSS Compliant

SSAE 16 Compliant

Reminder Calls

Automated Services

Customer Winback

Market Research

Quality & Compliance

We are a leading tech-enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences and business solutions that improve customer satisfaction, loyalty and business performance.