CONTACT CENTER JOB OPENINGS
Inbound Customer Services, Outbound Sales, Chat, and Back-Office Representative Positions as well as front-line management, IT, programming, human resources, and business development opportunities.
CAREERS AT MASS MARKETS
Customer Service, Sales, Operations Management, Information Technology, Human Resources, Programming, and Business Development
With fantastic clients, an impressive 15-year history and an unrelenting focus on people, technology and innovation, it’s an exciting time to join Mass Markets. With call center job openings in every area of the business, whether you are looking for a job in inbound customer service, outbound sales, information technology, human resources, or operations management, there are opportunities with Mass Markets.
We are stronger than ever, and with the right people on board, we’re about to take our business and business process outsourcing to a new level.
As an end-to-end provider of business process outsourcing, we provide call center services and technology for critical business functions such as customer service, inside sales, back-office processing, chat support and more. We work on behalf of some of the most recognizable brands in the industry, and we are widely considered a premier partner in our space.
SIMPLE APPLICATION, A FEW QUICK CHATS
Do you like helping people? Patient and reliable? Good with a computer?
Love talking to people? Overflowing with confidence & enthusiasm?
Background in customer service & sales? Know how organizations grow?
Experience helping organizations grow? Like seeing your team succeed?
WHAT WE LOOK FOR AT MASS MARKETS
CONFIDENT, ENTHUSIASTIC, FUN PEOPLE
Our team truly believes in the old adage that you should hire for attitude and train for skill, so that anyone willing to work hard has the opportunity for success. At Mass Markets, we are looking for bright, motivated people who want to be an active part of our growth. We want a team committed to being the best at what they do, day over day. When you are part of the Mass Markets team, you are part of a legacy of hardworking, creative and fun people who come together every day with the drive to make an impact on themselves, their teammates, and the growing organization.
INTERNSHIPS AT MASS MARKETS
BECAUSE TO START IS A START
An experience that proves to be invaluable when building a resume. Our internship program is designed to promote a strong base of new talent while providing real-life experience and a competitive advantage for our interns.The Mass Markets internship programs are open to all motivated individuals seeking professional-level experience in their fields.
WHERE UNIQUE THRIVES
We thrive because of the diversity of our extraordinary team members. Encouraging different, innovative thinking that challenges the status quo, our workforce is composed of contrasting backgrounds. All qualified applicants receive consideration for employment at Mass Markets without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.
VOW TO HIRE VETERANS
STRENGTHEN THE TEAM
Valuing the selfless service of our military, veteran and active military members are exceptional additions to our team. Military service members demonstrate a commitment to excellence and teamwork that is so crucial to our culture. These valuable community members can expect to grow with our team. As a proud employer of American service members, we thank those that have & continue to protect our nation. When speaking with a recruiting specialist, please ask how we support our veteran team members.
SPEAK WITH A RECRUITER
SPEAK WITH A RECRUITER
SPEAK WITH A RECRUITER
BENEFITS AND REWARDS
MASS MARKETS EMPLOYEES ENJOY A VARIETY OF PERKS
Mass Markets’ work-life is centered on our employees. There are regularly planned monthly fun events, monthly and quarterly recognition programs and plenty of high fives day to day.
If you are looking for a dull work environment, look elsewhere. Mass Markets’ most valuable resource is truly its people. Our ability to field a team that truly cares about the success and support of its program is a highlight of Mass Markets’ solutions.
Mass Markets offers continuous improvement training to ensure constant growth in your role and skill-set. Our Practices for Results in Sales and Service Manager (PRISSM) provides interested employees with a clear trajectory for promotion to management positions.
Our GENESIS orientation and new hire training program will prepare you for success in your new role and provides the tools and contacts to feel good about the job.
WORK LIFE BALANCE
Blending your work and personal responsibilities is essential. We want team members for the long haul. This requires a high degree of flexibility on both sides and a shared commitment to getting the job done. The health and well-being of our employees are a top priority at Mass Markets.
We work hard to ensure a healthy balance between work, personal and family life for our employees and adjust and work with team members when necessary to achieve this goal.
PAID TIME OFF
Mass Markets wants you to take time off. Our company believes in a healthy dose of rest and relaxation to keep our employees sharp and at their best.
Our PTO program is highly competitive and provides staff with time for accounting for those inevitable situations where an emergency may not provide you the luxury of planning ahead. If you don’t use all of it, we believe it’s only fair to allow team members to carry forward up to 40 hours of PTO into the next year.
Our career progression model provides loyal employees with a clear path for regular increases in their compensation packages. We understand that people desire career advancement, so we look internally when new job opportunities arise.
Tired of wondering how or when you will get your next raise? All new customer care and sales associates in good standing receive regular raises. Every employee at Mass Markets has an opportunity to benefit from the organization’s rapid growth.
We offer a variety of health insurance options so you can choose a plan that best meets your lifestyle. Options include different types of medical coverage along with dental and vision plans.
Whether you prefer a minimum coverage option, full group benefits, specific deductible rates or plans for individuals or families, we have you covered. Insurance through Mass Markets is available to team members on the first of the month following the first 30 days of employment.
Daily contests create competition and engage agents in fun activities designed to drive specific KPIs. Winners receive a monetary upload to VISA debit cards the following day or are rewarded with other tangible prizes the day of the contest.
Weekly pay bonus targets and pay cycles ensure team members don’t have to wait too long for their hard work to pay off.
In addition to daily, weekly and monthly recognition, the top performers from each program and location have an opportunity to be ELITE each quarter.
This award includes an off-site event, trophies, ELITE Mass Markets apparel, bonus and an award of additional shares of employee stock.
Employees have access to a variety of different voluntary benefits including retirement planning, life insurance, investment vehicles and more.
When it comes to benefits, Mass Markets aims to provide our employees with as many options as possible. We are even thinking of adding pet insurance to the list. Why? We believe more is better.
FROM THE HORSE’S MOUTH
5 YEARS & COUNTING
"Working at Mass Markets has provided a kind of opportunity I have never experienced at any past employment. There is help available to make sure you can exceed with your daily work and each day offers something different keeping you on your toes.”
- Toni Sargent, West Des Moines, IA
A WONDERFUL EXPERIENCE
"Working here at Mass Markets has been a wonderful experience. The people are great and have become a wonderful extended family. The pay is competitive in the call center field. It's really such a great place to work.”
- Phylleshia Larsen, Dakota Dunes, SD
"I love Mass Markets because It Is so friendly. Coworkers are like family! There are great hours and no holidays Is a plus. That’s just the whip cream on top! Come find out yourself!”
- Anastasia Wilde, Dakota Dunes, SD
"I like working at Mass Markets because they provide a world class, extensive training to get you ready for the job."
- Josie Shaw, West Des Moines, IA
THIS PLACE ROCKS
“This place rocks!!!! I have never had a job that made me enjoy my work until now. Go Mass Markets!!!”
- Jazlyn Richardson, West Des Moines, IA
“Ma$$ market$ = ma$$ opportunities$”
- Teresia Bennett, Iowa City, IA
"I love working for Mass Markets because there Is always something exciting going on. There are contests where we can win a multiple of prizes, along with random moments when the supervisors start singing!”
- Shanada Hawkins, Spearfish, SD
SEARCH JOBS BY LOCATION
A VARIETY OF JOB OPENINGS CAN BE FOUND THROUGHOUT THE MASS MARKETS NETWORK
GLOBAL CAPABILITIES. LOCAL VALUES.
The Mass Markets team enjoys working at state-of-the-art facilities across the Midwest. If you are interested in relocating, Mass Markets regularly offers relocation to employees with a desire to move up within the company at one of our four locations. Click for directions to each office.
Iowa City, IA Corporate Headquarters
W. Des Moines, IA
Dakota Dunes, SD
CAN’T FIND WHAT YOU ARE LOOKING FOR?
CONNECT WITH US FOR MORE INFORMATION
If you aren’t sure what you are looking for or there are not any current open positions that are a good fit, you can still reach out to our recruitment team to make sure you are considered for new opportunities. Simply follow the steps and if a position becomes available, we will contact you!