CONTACT CENTER JOB OPENINGS
Inbound Customer Services, Outbound Sales, Chat, and Back-Office Representative Positions as well as front-line management, IT, programming, human resources, and business development opportunities.
CAREERS AT MASS MARKETS
Customer Service, Sales, Operations Management, Information Technology, Human Resources, Programming, and Business DevelopmentWith fantastic clients, an impressive 15-year history and an unrelenting focus on people, technology and innovation, it’s an exciting time to join Mass Markets. With call center job openings in every area of the business, whether you are looking for a job in inbound customer service, outbound sales, information technology, human resources, or operations management, there are opportunities with Mass Markets. We are stronger than ever, and with the right people on board, we’re about to take our business and business process outsourcing to a new level. As an end-to-end provider of business process outsourcing, we provide call center services and technology for critical business functions such as customer service, inside sales, back-office processing, chat support and more. We work on behalf of some of the most recognizable brands in the industry, and we are widely considered a premier partner in our space.
CALL CENTER JOBS ACROSS THE US
Job Openings in Iowa City, IA, West Des Moines, IA, Dakota Dunes, SD, and Spearfish, SD
IOWA CITY, IA JOBS
W. DES MOINES, IA JOBS
DAKOTA DUNES, SD JOBS
SPEARFISH, SD JOBS
5 YEARS & COUNTING
"Working at Mass Markets has provided a kind of opportunity I have never experienced at any past employment. There is help available to make sure you can exceed with your daily work and each day offers something different keeping you on your toes.”
- Toni Sargent, West Des Moines, IA
A WONDERFUL EXPERIENCE
"Working here at Mass Markets has been a wonderful experience. The people are great and have become a wonderful extended family. The pay is competitive in the call center field. It's really such a great place to work.”
- Phylleshia Larsen, Dakota Dunes, SD
"I love Mass Markets because It Is so friendly. Coworkers are like family! There are great hours and no holidays Is a plus. That’s just the whip cream on top! Come find out yourself!”
- Anastasia Wilde, Dakota Dunes, SD
"I like working at Mass Markets because they provide a world class, extensive training to get you ready for the job."
- Josie Shaw, West Des Moines, IA
THIS PLACE ROCKS
“This place rocks!!!! I have never had a job that made me enjoy my work until now. Go Mass Markets!!!”
- Jazlyn Richardson, West Des Moines, IA
“Ma$$ market$ = ma$$ opportunities$”
- Teresia Bennett, Iowa City, IA
"I love working for Mass Markets because there Is always something exciting going on. There are contests where we can win a multiple of prizes, along with random moments when the supervisors start singing!”
- Shanada Hawkins, Spearfish, SD
Taking care of our employees does not end with lucrative compentation, it only starts there.
HOW WE OPERATEMass Markets’ work-life is centered on our employees. There are regularly planned monthly fun events, monthly and quarterly recognition programs and plenty of high fives day to day. If you are looking for a dull work environment, look elsewhere. Mass Markets’ most valuable resource is truly its people. Our ability to field a team that truly cares about the success and support of its program is a highlight of Mass Markets’ solutions.
ARE YOU ELITE?In addition to daily, weekly and monthly recognition, the top performers from each program and location have an opportunity to be ELITE each quarter. This award includes an off-site event, trophies, ELITE Mass Markets apparel, bonus and an award of additional shares of employee stock.
WORK LIFE BALANCE
FLEXIBLE & CREATIVE BLEND OF WORK & LIFEBlending your work and personal responsibilities is essential. We want team members for the long haul. This requires a high degree of flexibility on both sides and a shared commitment to getting the job done. The health and well-being of our employees are a top priority at Mass Markets. We work hard to ensure a healthy balance between work, personal and family life for our employees and adjust and work with team members when necessary to achieve this goal.
PAID TIME OFF
RECHARGE YOUR BATTERIESMass Markets wants you to take time off. Our company believes in a healthy dose of rest and relaxation to keep our employees sharp and at their best. Our PTO program is highly competitive and provides staff with time for accounting for those inevitable situations where an emergency may not provide you the luxury of planning ahead. If you don’t use all of it, we believe it’s only fair to allow team members to carry forward up to 40 hours of PTO into the next year.
GROW WITH USMass Markets offers continuous improvement training to ensure you are constantly growing in your role and skill-set. Our Practices for Results in Sales and Service Manager (PRISSM) provides interested employees with a clear trajectory for promotion to management positions. Our GENESIS orientation and new hire training program will prepare you for success in your new role and provides the tools and contacts to feel good about the job.
WE HAVE YOU COVEREDWe offer a variety of health insurance options so you can choose a plan that best meets your lifestyle. Options include several different types of medical coverage along with dental and vision plans. Whether you prefer a minimum coverage option, full group benefits, specific deductible rates or plans for individuals or families, we have you covered. Insurance through Mass Markets is available to team members on the first of the month following the first 30 days of employment.
DAILY CONTESTS. LUCRATIVE BONUS. WEEKLY PAY.Daily contests create competition and engage agents in fun activities designed to drive specific KPIs. Daily contest winners receive a monetary upload to VISA debit cards the following day or are rewarded with other tangible prizes the day of the contest. Weekly pay bonus targets and pay cycles ensure team members don’t have to wait too long for their hard work to pay off.
RAISES & ADVANCEMENT YOU CAN COUNT ONOur career progression model provides loyal employees with a clear path for regular increases in their compensation packages. At Mass Markets, we understand that many people desire to advance their career, so we always look internally first when new job opportunities arise. Tired of wondering how or when you will get your next raise? All new customer care and sales associates in good standing receive regular raises. This is progression you can count on and includes an employee stock contract. Every employee at Mass Markets has an opportunity to benefit from the organization's rapid growth.
MORE IS BETTEREmployees have access to a variety of different voluntary benefits including retirement planning, life insurance, investment vehicles and more. When it comes to benefits, Mass Markets aims to provide our employees with as many options as possible. We are even thinking of adding pet insurance to the list. Why? We believe more is better.
IT'S THE SMALL STUFFTeam members have access to discounts on mobile phone plans, automotive discounts, electronics discounts, travel discounts, event tickets and more! Our management team is constantly adding fun and exciting performance-driven contests with rewards that include food, electronics, dress code passes and time off. Mass Markets’ dress code is relaxed business casual, and every employee receives Mass Markets company attire.
SIMPLE APPLICATION, A FEW QUICK CHATS
REPRESENTATIVEDo you like helping people? Patient & reliable? Good with a computer?
AGENTLove talking to people? Overflowing with confidence & enthusiasm?
LEADERSHIPBackground in customer service & sales? Know how organizations grow?