24/7 Contact Center Services
Premium Call Center Services
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work at home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, Digital, inbound and outbound contact center support.
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The Best Customer Experiences are built with
Mass Markets
Call Center Services
For over 15 years, Mass Markets has provided Call Center Services for some of the largest and most recognizable brands in the world.
Customer experience and brand care experts, clients count on Mass Markets to produce anything from new leads to inbound customer service and outbound sales. Mass Markets is a tech-enabled call center service provider that delivers innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.
Partner with Mass Markets for all of your outsourced call center needs.
Inbound Services
Outbound Services
Omnichannel
IT Services & Automation
Something For Everyone
The customer journey differs for everybody—whether you use them together or on their own, our solutions are flexible enough to pave the path that’s best for your business.
B2B
Business-To-Business
Mass Markets is one of the most experienced B2B call center outsourcing companies in the industry.
B2C
Business-To-Customer
Mass Markets B2C solutions are designed to ensure interactions achieve best-in-class customer experience.
Digital
Omnichannel
Omnichannel solutions that improve customer satisfaction, brand loyalty and business performance.
Win Customers Over
Turn conversations into conversions
Connect
Strategic and proactive call center campaigns.
Support
Integrated Contact Center Support Services.
Chat
Live Chat and SMS/Text Messaging Services.
Voice
Affordable, Proprietary Contact Center Software.
Connect
Strategic and proactive call center campaigns.
Support
Integrated Contact Center Support Services.
Chat
Live Chat and SMS/Text Messaging Services.
Voice
Live Chat and SMS/Text Messaging Services.
Customer Success Stories
Mass Markets is your secret weapon to making more money. We deploy experienced call center agents who specialize in negotiation, trouble shooting and much more.
We customize solutions to your business, your customers and we have a reputation for being the best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention and customer relationship management, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.
“Mass Markets challenges the status quo with superior contact center services and proven results. The bottom line is they helped us move faster, grow larger and solve more problems with substantially more efficiency than our internal efforts. Mass Markets is the first line of communication for all of our outsourced projects.”
“Mass Markets handles whatever we throw at them. Somettimes with little warning we need them to handle double the inbound call volume because we’ve just offered discount pricing or free shipping, and Mass Markets always comes through. It means we keep our customers happy while capturing maximum revenue.”
Is your call center ready? Check out our support services!
Is your call center ready?
Call Center
Featured Services
Partner with Mass Markets for inbound customer service and outbound sales. Top provider of outsourced call center services across the customer account lifecycle.
Inbound
Outbound
Omnichannel
IT Services
Front office, back office, Digital, inbound and outbound contact center support
Is Your Call Center Ready?
Latest News
Fresh from the blog
Website Update March 2020
Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact...
We are ready to serve you
24/7 Call Center Services
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Contact Us
As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
Email Careers
| Federal ID | 46-3195651 |
| SAM | Active |
| DUNS | 079130138 |
| CAGE | 7JX51 |
| SDVOSB | Yes via JV |
| Small Business | Yes |
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
- 611430 - Professional and Management Development Training
- 561990 - All Other Support Services
- 561499 - All Other Business Support Services
- 561440 - Collection Agencies
- 561431 - Private Mail Centers
- 561420 - Telephone Call Centers
- 561421 - Telephone Answering Services
- 561422 - Telemarketing Bureaus and Other Contact Centers
- 561320 - Temporary Help Services
- 561110 - Office Administrative Services
- 541990 - All Other Professional, Scientific, and Technical Services
- 541690 - Other Scientific Services
- 541690 - Technical Consulting Services
- 541613 - Marketing Consulting Services
- 541611 - Administrative Management
- 541519 - Other Computer Related Services
- 541519 - Information Technology Value Added Resellers
- 541512 - Computer Systems Design Services
- 541511 - Custom Computer Programming Services
- 524292 - Third Party Administration of Insurance and Pension Funds
- 524291 - Claims Adjusting
- 519190 - All Other Information Services
- 518210 - Data Processing, Hosting, and Related Services
- 511210 - Software Publishers
Note: Specialized services highlighted are in Blue
17 Locations and Growing
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