AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ VIA AMERICAN CALL CENTERS ★ ★ ★

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TELEMARKETING & DIGITAL BPO SOLUTIONS

From Fortune 100 Companies to Growing Enterprises, Mass Markets Delivers High-Impact, Live-Agent Inbound and Outbound Customer Interactions
AT MASS MARKETS WE

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

★ ★ ★ ★ ★

VIA AMERICAN CALL CENTERS

★ ★ ★ ★ ★

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TELEMARKETING & DIGITAL BPO SOLUTIONS

From Fortune 100 Companies to Growing Enterprises, Mass Markets Delivers High-Impact, Live-Agent Inbound and Outbound Customer Interactions.

AMERICAN CONTACT CENTERS

INDUSTRY PREFERRED INFRASTRUCTURE, TECHNOLOGY, & TALENT PARTNER

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Mass Markets is Growth. For over 13 years, we’ve partnered with the largest, most recognizable brands. Generating higher-value interactions, clients rely on our customer service-selling culture. From B2B to B2C specialized programs, Mass Market’s award-winning contact centers are 100% American based. We proactively respond to customer needs, minimizing partner involvement. Focus on your strengths, we know ours.

CONTACT CENTER PARTNER

INDUSTRY PREFERRED INFRASTRUCTURE, TECHNOLOGY, & TALENT PROVIDER

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Mass Markets is Growth. For over 13 years, we’ve partnered with the largest, most recognizable brands. Generating higher-value interactions, clients rely on our customer service-selling culture. From B2B to B2C specialized programs, Mass Market’s award-winning contact centers are 100% American based. We proactively respond to customer needs, minimizing partner involvement. Focus on your strengths, we know ours.

ENTERPRISE GROWTH SOLUTIONS

EVERY STAGE OF THE CUSTOMER LIFE CYCLE

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INBOUND

Interactions

checkmark_element_blue_cropped_transparent    Customer Service

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Tech Support

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Order Processing

checkmark_element_blue_cropped_transparent    Reservations

checkmark_element_blue_cropped_transparent    Blended IB/OB 

OUTBOUND

Call Execution

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Account Mgmt/CRM

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Lead Generation

checkmark_element_blue_cropped_transparent    Market Research

checkmark_element_blue_cropped_transparent    Pre Charge-Off

checkmark_element_blue_cropped_transparent    Fundraising

OMNICHANNEL

Live Agent Support

checkmark_element_blue_cropped_transparent    Website Chat 

checkmark_element_blue_cropped_transparent    E-Mail Support

checkmark_element_blue_cropped_transparent    Social Monitoring

checkmark_element_blue_cropped_transparent    SMS / Text

checkmark_element_blue_cropped_transparent    Mobile Applications

checkmark_element_blue_cropped_transparent    Click2Call/Web2Lead

checkmark_element_blue_cropped_transparent    Back-Office Support

DIGITAL

Services

checkmark_element_blue_cropped_transparent    Analytics Platform

checkmark_element_blue_cropped_transparent    Predictive Dialer

checkmark_element_blue_cropped_transparent    Cloud-Hosted IVR

checkmark_element_blue_cropped_transparent    Demand Generation

checkmark_element_blue_cropped_transparent    Robo Services

checkmark_element_blue_cropped_transparent    Managed Platforms

checkmark_element_blue_cropped_transparent    Patch-Thru Calling

ENTERPRISE GROWTH SOLUTIONS

FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

solid-blue-line-small

INBOUND

Interactions

checkmark_element_blue_cropped_transparent    Customer Service

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Tech Support

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Order Processing

checkmark_element_blue_cropped_transparent    Reservations

checkmark_element_blue_cropped_transparent    Blended IB/OB 

OUTBOUND

Call Execution

checkmark_element_blue_cropped_transparent    Inside Sales

checkmark_element_blue_cropped_transparent    Account Mgmt/CRM

checkmark_element_blue_cropped_transparent    Retention

checkmark_element_blue_cropped_transparent    Lead Generation

checkmark_element_blue_cropped_transparent    Market Research

checkmark_element_blue_cropped_transparent    Pre Charge-Off

checkmark_element_blue_cropped_transparent    Fundraising

OMNICHANNEL

Live Agent Support

checkmark_element_blue_cropped_transparent    Website Chat 

checkmark_element_blue_cropped_transparent    E-Mail Support

checkmark_element_blue_cropped_transparent    Social Monitoring

checkmark_element_blue_cropped_transparent    SMS / Text

checkmark_element_blue_cropped_transparent    Mobile Applications

checkmark_element_blue_cropped_transparent    Click2Call/Web2Lead

checkmark_element_blue_cropped_transparent    Back-Office Support

DIGITAL

Services

checkmark_element_blue_cropped_transparent    Analytics Platform

checkmark_element_blue_cropped_transparent    Predictive Dialer

checkmark_element_blue_cropped_transparent    Cloud-Hosted IVR

checkmark_element_blue_cropped_transparent    Demand Generation

checkmark_element_blue_cropped_transparent    Robo Services

checkmark_element_blue_cropped_transparent    Managed Platforms

checkmark_element_blue_cropped_transparent    Patch-Thru Calling

LEARN MORE ABOUT OUR GROWTH SERVICES

LEARN MORE ABOUT OUR GROWTH SERVICES


WORK AT MASS MARKETS

BE APART OF OUR SUCCESS

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Employees come first. Realizing clients grow when our team does, we invest in your development from day one. Get paid weekly with full-benefits, earning company stock & bonuses as you learn the latest skill sets. From the contact center and biz-dev team to IT and human resources, we need leaders. Even the executive management began where you are. For the hungry, growth is endless.

SECURITY & COMPLIANCE

ROBUST PREPARATION & TRUSTED DESIGN

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Avoid immobilizing red flags & expensive fines with our dedicated defense measures. Mass Market’s proven strategies systematically decrease exposure. Proactively detect threats, prioritize vulnerabilities, & optimize processes. Aligned to Fortune 10 standards, mechanisms are in place to prevent compromise.

15 YEARS LATER

Iowa City, IA |  May 10th, 2017 Dear Friends and Colleagues, As we hit the fifteen-year anniversary of our company on May 2, 2017, I continue to be amazed by...
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MASS MARKETS ANNOUNCES NEW CHIEF STRATEGY OFFICER AT #CALLCENTERWEEK

Las Vegas, Nevada June 27th, 2016 /PRNewswire/ – – (From #CALLCENTERWEEK) David Geiger joins Mass Markets from his current company, CXP: Customer...
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MASS MARKETS NAMES FORMER HP ATTORNEY EXECUTIVE VICE PRESIDENT AND GENERAL COUNSEL

Iowa City, IA January 28, 2016 – MASS MARKETS, a leading “Anything-as-a-Service” (XaaS) and domestic contact center business process...
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MASS MARKETS (FKA TMONE), CITY OF SPEARFISH, AND SPEARFISH ECONOMIC DEVELOPMENT CORPORATION CELEBRATE MASS MARKETS’ COMMITMENT TO BRING BACK JOBS TO THE COMMUNITY

SPEARFISH, SOUTH DAKOTA (PRWEB) NOVEMBER 12, 2015 – On Tuesday, November 10th, Mayor Dana Boke (R-Spearfish); City Administrator Joe Neeb; President...
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MASS MARKETS WELCOMES NEW FACILITY

SPEARFISH – Mass Markets held its grand opening Thursday night, in its new facility in Spearfish. Senior Director of Operations Catrina Rodgers said the...
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TMONE REPURCHASED — BY FOUNDER ANTHONY MARLOWE

SPEARFISH — Anthony Marlowe, who founded TMone in 2003 and sold it in 2013, repurchased the company in its entirety Oct. 1. The company’s Spearfish location,...
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BUSINESS VISIONARY ANTHONY MARLOWE LAUNCHES MASS MARKETS: NAMES JASON FALCO CHIEF OPERATING OFFICER

IOWA CITY, Iowa, Oct. 5, 2015 /PRNewswire/ — NASCAR investor Anthony Marlowe has officially announced that he has repurchased TMone – the company he...
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TMONE FOUNDER REACQUIRES COMPANY

Iowa City businessman Anthony Marlowe has repurchased TMone, the company he co-founded in 2003 before selling it two years ago. Marlowe Companies Incorporated...
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BPO MAVEN ANTHONY MARLOWE TO REPURCHASE TMONE, NOW KNOWN AS ‘MASS MARKETS’ AND LAUNCH PAAS COMPANY

IOWA CITY, Iowa, Oct. 1, 2015 /PRNewswire/ — Mass Markets, the Business Process Outsourcing (BPO) call center firm and provider of Cloud Computing,...
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HAVE A PROJECT IN MIND?

LET'S TALK HOW WE CAN ACCOMPLISH IT

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The Mass Markets team is ready to support your domestic outsourcing needs. For inquiries or additional information, please contact us below. We look forward to connecting!

NEED MORE INFO?

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