MASS MARKETS’ CALL CENTER SERVICES
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YOUR CUSTOMERS & PROSPECTS
TECH-ENABLED CONTACT CENTER SERVICES
CUSTOMER SERVICE, TELESALES & DIGITAL BUSINESS PROCESS OUTSOURCING SOLUTIONS
From Fortune 100 Companies to Growing Enterprises, Mass Markets’ Call Center Services Deliver High-Impact, Live-Agent Inbound, and Outbound Customer Interactions.
LEADING CALL CENTER SERVICES PROVIDER
Inbound Customer Service, Outbound Sales, and Chat Contact Center Talent and Infrastructure Solutions
For over 15 years, we’ve provided call center services for some of the largest, most recognizable brands in the world. Customer experience and brand care experts, our clients count on our lead inbound customer service and outbound sales contact centers to deliver innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.
For both B2B to B2C customer call interactions, as a leading call center services provider, Mass Markets’ proactively responds to customer needs, continuously improving the customer and client contact center experience. Our full customer lifecycle customer relationship management contact centers are tech-enabled, people-powered, client-centric, proven and results-driven.
CUSTOMER EXPERIENCE SOLUTIONS
SUPPORTING EVERY STAGE OF THE CUSTOMER LIFE CYCLE
Our best-in-class contact center business process outsourcing solutions support your business at every stage of the customer lifecycle allowing our team to grow, integrate, and innovate with your business. Our tech-enabled infrastructure provides the call center support you need now and the depth of our service offering ensures that we can move quickly to implement new voice and omnichannel business processes as new requirements are identified.
Complementing our core service offerings are a host of technology, software, and development capabilities providing our customers with the flexibility to customize and integrate in order to meet reporting, workflow, and enterprise contact center functionality requirements unique to our business.
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SPECIALIZED B2B & B2C SOLUTIONS
Customize Telesales, Account Management, and Customer Service
Each program and interaction is unique, and so are Mass Markets’ B2B and B2C solutions. Our contact centers are designed to support both B2B and B2C interactions in very specific ways. Whether it is high-volume call handling or targeted multi-faceted business account management, we are equipped and ready to go.
With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.
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JOIN OUR CONTACT CENTER TEAM
BE PART OF A GROWING BUSINESS PROCESS OUTSOURCING COMPANY
Employees come first. Realizing clients grow when our team does, we invest in your development from day one. Get paid weekly with full-benefits, earning company stock & bonuses as you learn the latest skill sets. From the contact center and biz-dev team to IT and human resources, we need leaders. For the hungry, growth is endless.