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MASS MARKETS’ CALL CENTER SERVICES

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

 

 TECH-ENABLED CONTACT CENTER SERVICES 

CUSTOMER SERVICE, TELEMARKETING & DIGITAL BUSINESS PROCESS OUTSOURCING  SOLUTIONS

From Fortune 100 Companies to Growing Enterprises, Mass Markets’ Call Center Services Deliver High-Impact, Live-Agent Inbound, and Outbound Customer Interactions.

LEADING CALL CENTER SERVICES PROVIDER

Inbound Customer Service, Outbound Sales, and Chat Contact Center Talent and Infrastructure Solutions

For over 15 years, we’ve provided call center services for some of the largest, most recognizable brands in the world.  Customer experience and brand care experts, our clients count on our lead inbound customer service and outbound sales contact centers to deliver innovative business process outsourcing solutions, infrastructure, and top customer-facing talent. 

For both B2B to B2C customer call interactions, as a leading call center services provider, Mass Markets’ proactively responds to customer needs, continuously improving the customer and client contact center experience.  Our full customer lifecycle customer relationship management contact centers are tech-enabled, people-powered, client-centric, proven and results-driven.

CALL CENTER PROJECT IN MIND?

(888) 458-5317     INFO@MASSMARKETS.COM

CUSTOMER EXPERIENCE SOLUTIONS

SUPPORTING EVERY STAGE OF THE CUSTOMER LIFE CYCLE

Our best-in-class contact center business process outsourcing solutions support your business at every stage of the customer lifecycle allowing our team to grow, integrate, and innovate with your business.  Our tech-enabled infrastructure provides the call center support you need now and the depth of our service offering ensures that we can move quickly to implement new voice and omnichannel business processes as new requirements are identified.  

Complementing our core service offerings are a host of technology, software, and development capabilities providing our customers with the flexibility to customize and integrate in order to meet reporting, workflow, and enterprise contact center functionality requirements unique to our business. 

 

INBOUND

Interactions

    Customer Service

    Inside Sales

   Technical Support

   Retention

   Order Processing

  Reservations

  Blended IB/OB 

OUTBOUND

Call Execution

   Telemarketing 

   Account Mgmt/CRM

   Customer Winback

   Lead Generation

   Market Research

   Pre Charge-Off

   Fundraising

OMNICHANNEL

Live Agent Support

  Website Chat

  E-Mail Support

  Social Monitoring

  SMS / Text

  Mobile Applications

   Click2Call/Web2Lead

   Back-Office Support

DIGITAL

Services

   Analytics Platform

  Predictive Dialer

   Cloud-Hosted IVR

   Demand Generation

  Robo Services

   Managed Platforms

   Patch-Thru Calling

DOWNLOAD OUR CONTACT CENTER SOLUTIONS BRIEF

JOIN OUR CONTACT CENTER TEAM

BE PART OF A GROWING BUSINESS PROCESS OUTSOURCING COMPANY

Employees come first. Realizing clients grow when our team does, we invest in your development from day one. Get paid weekly with full-benefits, earning company stock & bonuses as you learn the latest skill sets. From the contact center and biz-dev team to IT and human resources, we need leaders. For the hungry, growth is endless.

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Summary
Service Type
Call Center Services
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City, IA,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States of America
Description
Partner with Mass Markets for inbound customer service and outbound sales. Top provider of outsourced call center services across the customer lifecycle.
CONTACT SALES

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