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MASS MARKETS’ CALL CENTER SERVICES

SAVE. SELL. SERVICE. SOLVE.

YOUR CUSTOMERS & PROSPECTS

 TECH-ENABLED CONTACT CENTER SERVICES 

CUSTOMER SERVICE, TELESALES & DIGITAL BUSINESS PROCESS OUTSOURCING  SOLUTIONS

From Fortune 100 Companies to Growing Enterprises, Mass Markets’ Call Center Services Deliver High-Impact, Live-Agent Inbound, and Outbound Customer Interactions.

LEADING CALL CENTER SERVICES PROVIDER

Inbound Customer Service, Outbound Sales, and Chat Contact Center Talent and Infrastructure Solutions

For over 15 years, we’ve provided call center services for some of the largest, most recognizable brands in the world.  Customer experience and brand care experts, our clients count on our lead inbound customer service and outbound sales contact centers to deliver innovative business process outsourcing solutions, infrastructure, and top customer-facing talent. 

For both B2B to B2C customer call interactions, as a leading call center services provider, Mass Markets’ proactively responds to customer needs, continuously improving the customer and client contact center experience.  Our full customer lifecycle customer relationship management contact centers are tech-enabled, people-powered, client-centric, proven and results-driven.

CUSTOMER EXPERIENCE SOLUTIONS

SUPPORTING EVERY STAGE OF THE CUSTOMER LIFE CYCLE

Our best-in-class contact center business process outsourcing solutions support your business at every stage of the customer lifecycle allowing our team to grow, integrate, and innovate with your business.  Our tech-enabled infrastructure provides the call center support you need now and the depth of our service offering ensures that we can move quickly to implement new voice and omnichannel business processes as new requirements are identified.  

Complementing our core service offerings are a host of technology, software, and development capabilities providing our customers with the flexibility to customize and integrate in order to meet reporting, workflow, and enterprise contact center functionality requirements unique to our business. 

INBOUND

SOLUTIONS

Customer Service Call Center   Customer Service

Customer Service   Inside Sales

Technical Support   Technical Support

Retention Call Center   Retention

Order Processing Call Center   Order Processing

Reservations Call Center   Reservations

Blended Inbound & Outbound Call Center   Blended IB/OB 

OUTBOUND

SOLUTIONS

   Telemarketing 

Customer Relationship Management Call Center   Account Mgmt/CRM

Customer Winback Call Center   Customer Winback

Lead Generation Call Center   Lead Generation

Lead Generation Call Center   Market Research

   Pre Charge-Off

Pre Charge-Off Collections Call Center   Fundraising

OMNICHANNEL

SOLUTIONS

Chat Contact Center   Website Chat

E-Mail Support Contact Center   E-Mail Support

Social Monitoring Contact Center   Social Monitoring

Multi-channel Call Center   SMS / Text

Mobile Applications Contact Center   Mobile Applications

Click2Call Contact Center   Click2Call/Web2Lead

Back-Office Contact Center   Back-Office Support

DIGITAL

SOLUTIONS

Contact Center Analytics   Analytics Platform

Predictive Dialer Contact Center Software   Predictive Dialer

Cloud Contact Center IVR   Cloud-Hosted IVR

Demand Generation Contact Center   Demand Generation

Robo Dialing Contact Center   Robo Services

Hosted Contact Center Platform   Managed Platforms

Cloud Contact Center Telephony   Patch-Thru Calling

SPECIALIZED B2B & B2C SOLUTIONS

Customize Telesales, Account Management, and Customer Service 

Each program and interaction is unique, and so are Mass Markets’ B2B and B2C solutions. Our contact centers are designed to support both B2B and B2C interactions in very specific ways. Whether it is high-volume call handling or targeted multi-faceted business account management, we are equipped and ready to go.

With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.

B2B
SOLUTIONS

B2C
SOLUTIONS

DOWNLOAD OUR CONTACT CENTER SOLUTIONS BRIEF

JOIN OUR CONTACT CENTER TEAM

BE PART OF A GROWING BUSINESS PROCESS OUTSOURCING COMPANY

Employees come first. Realizing clients grow when our team does, we invest in your development from day one. Get paid weekly with full-benefits, earning company stock & bonuses as you learn the latest skill sets. From the contact center and biz-dev team to IT and human resources, we need leaders. For the hungry, growth is endless.

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Summary
Call Center Services
Service Type
Call Center Services
Provider Name
Mass Markets,
2937 Sierra Ct. SW,Iowa City, IA,IA-52240,
Telephone No.+1 (866) 577-2461
Area
United States of America
Description
Partner with Mass Markets for inbound customer service and outbound sales. Top provider of outsourced call center services across the customer lifecycle.

THE MASS MARKETS ADVANTAGE

Read more about our leading Inbound, Outbound, Omnichannel, and Digital services. 

Read More

CONTACT SALES