(123) 456-7890 email@domain.com

Leading Call Center Services Provider

For over 15 years, Mass Markets has provided Call Center Services for some of the largest and most recognizable brands in the world. Customer experience and brand care experts, clients count on Mass Markets to produce anything from new leads to inbound customer service and outbound sales. Mass Markets is a tech-enabled call center service provider that delivers innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.

“Mass Markets’ goal is to challenge the status quo. The bottom line is that we can help clients move faster, grow larger and solve more problems with substantially more efficiency using our Anything-as-a-Service (XaaS) platform.” – Marlowe | CEO

Partner with Mass Markets for Inbound Customer Service and Outbound Sales. Top provider of outsourced call center services across the customer account lifecycle. For serious Business Inquiries, please click here to Contact Us.

Inbound Services

Customer Service
Customer Retention
Inbound Sales
Reservations

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Omnichannel

Website Chat
SMS/Text Message
E-Mail Campaigns
Automation

Outbound Services

Telemarketing
Lead Generation
Outbound Sales
Market Research

Mass Advantage

Over 15 Years IB/OB Experience
Contact Center Software | Gravis Apps
Reporting & Analytics Experts
Experienced Management Team

+ Years Experience

+ Employees

+ Partnerships

+ Locations

Inbound Services

With a proven track record of delivering Inbound Call Center results on a variety of projects including scaled, multi-site B2C customer care, complex B2B customer service selling, and 24/7 technical support.  Mass Markets inbound experience spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements.  Every inbound project and customer is unique. Mass Markets develops custom solutions for clients that consistently achieved leading results.

OUTBOUND SERVICES

Mass Markets is a proven leader in business and consumer outbound projects. Mass Markets offers a comprehensive array of outbound customer contact center services. Utilizing sophisticated database management, technology, and an elevated multi-touch/multi-channel approach, Mass Markets fields an outbound solution that is genuine, unique and highly effective. 

Omnichannel

Complementing our core service offerings are a host of technology, software and development capabilities, providing our customers with the flexibility to customize and integrate in order to meet reporting, workflow and enterprise contact center functionality requirements unique to our business. Gain performance and financial efficiency through the use of our blended voice and digital customer contact center omnichannel solutions..

BUSINESS PROCESS OUTSOURCING EXCELLENCE

Mass Markets is your secret weapon to making more money. We deploy experienced call center agents who specialize in negotiation, trouble shooting and much more. For serious Business Enquiries, Contact Us.

BUSINESS-TO-BUSINESS

The B2B interaction is a Mass Markets specialty. We have embraced the fact that business sales, lead generation, and even service-oriented interactions require specialized infrastructure, talent, training, tools and technology.

B2B

BUSINESS-TO-CUSTOMER

Our B2C solutions are designed to ensure interactions achieve best-in-class customer experience and performance. Customer programs are fully supported through technology, back-office and demand generation strategies.

B2C

BECOME A PARTNER

We customize solutions to your business, your customers and we have a reputation for being the best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention and customer relationship management, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.

BECOME A PARTNER

We customize solutions to your business, your customers and we have a reputation for being the best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention and customer relationship management, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.

IOWA CITY, IA

W DES MOINES, IA

Sioux Cityd, IA

SPEARFISH, SD

BEVERLY, MA

PORTSMOUTH, NH

Industry Experience

Tech-Enabled Contact Center Services Across The Customer Account Lifecycle.

Automotive

Cable/Satellite

Energy/Power

Financial Services

Government

Healthcare

Hospitality

Insurance

Legal/Law Firms

Market Research

Multimedia

Political

Professional

Publishing/Media

Retail

Software

Utlities

Technology

Telecom

Transportation

Travel

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Partner with Mass Markets for inbound customer service and outbound sales. Top provider of outsourced call center services across the customer account lifecycle.

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