Customer Service

Contact Center Solutions

Customer Service

We equip clients with the facilities, people, processes, and modern omnichanneltechnologies that build value across every interaction on all channels.

Our customer service outsourcing provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, offshore, or an via at-home workforce, our omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email.

With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions. 

We are ready to serve you

24/7 Call Center Services

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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
Small Business Yes
561422 (Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers
511210 Software Publishers
519190 All Other Information Services
518210 Data Processing, Hosting, and Related Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting
541613 Marketing Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561421 Telephone Answering Services
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services

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Customer Service with Mass Markets