Contact Center Solutions
We equip clients with the facilities, people, processes, and modern omnichanneltechnologies that build value across every interaction on all channels.
Our customer service outsourcing provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, offshore, or an via at-home workforce, our omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email.
With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions.
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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
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WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
- 611430 - Professional and Management Development Training
- 561990 - All Other Support Services
- 561499 - All Other Business Support Services
- 561440 - Collection Agencies
- 561431 - Private Mail Centers
- 561420 - Telephone Call Centers
- 561421 - Telephone Answering Services
- 561422 - Telemarketing Bureaus and Other Contact Centers
- 561320 - Temporary Help Services
- 561110 - Office Administrative Services
- 541990 - All Other Professional, Scientific, and Technical Services
- 541690 - Other Scientific Services
- 541690 - Technical Consulting Services
- 541613 - Marketing Consulting Services
- 541611 - Administrative Management
- 541519 - Other Computer Related Services
- 541519 - Information Technology Value Added Resellers
- 541512 - Computer Systems Design Services
- 541511 - Custom Computer Programming Services
- 524292 - Third Party Administration of Insurance and Pension Funds
- 524291 - Claims Adjusting
- 519190 - All Other Information Services
- 518210 - Data Processing, Hosting, and Related Services
- 511210 - Software Publishers
Note: Specialized services highlighted are in Blue
16 Locations and Growing
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