Contact Center Solutions
We equip clients with the facilities, people, processes, and modern omnichanneltechnologies that build value across every interaction on all channels.
Our customer service outsourcing provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, offshore, or an via at-home workforce, our omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email.
With multiple sites, sophisticated ACD and IVR technologies and world-class talent acquisition and staffing, Mass Markets can ensure your inbound project is deployed quickly, executed flawlessly and fully supported. Whether you are looking to outsource your customer service, inbound sales or blended projects, the Mass Markets team can maximize on customer and prospect inbound interactions.
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24/7 Call Center Services
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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
|SDVOSB||Yes via JV|
|561422||(Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers|
|519190||All Other Information Services|
|518210||Data Processing, Hosting, and Related Services|
|524292||Third Party Administration of Insurance and Pension Funds|
|541511||Custom Computer Programming Services|
|541512||Computer Systems Design Services|
|541519||Other Computer Related Services|
|541611||Administrative Management and General Management Consulting|
|541613||Marketing Consulting Services|
|541990||All Other Professional, Scientific, and Technical Services|
|561110||Office Administrative Services|
|561320||Temporary Help Services|
|561421||Telephone Answering Services|
|561499||All Other Business Support Services|
|561990||All Other Support Services|
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