Business-To-Customer

PREFERRED BPO SUPPLIER

REINVENTING BPO WITH INTELLIGENT OPERATIONS

Our B2C solutions are designed to ensure interactions achieve best-in-class customer experience and performance. Consumer programs are fully supported through technology, back-office and demand generation strategies.

HIGH-IMPACT B2C SOLUTIONS

Mass Markets’ Business-To-Customer (B2C) Support Services are leading the industry in domestic Business Process Outsourcing by providing tech-enabled Inbound Customer Service and Outbound Sales to some of the most recognized brands in the world.

YOUR SUCCESS IS OUR SUCCESS

Through diversity and teamwork, the Mass Markets team presents a passionate and pragmatic approach to balancing challenging business process outsourcing. While we take our clients’ business results seriously, we also enjoy what we do, which shows in our proactive, improvement-focused support for our clients.

LEVEL UP YOUR SALES FORCE

Mass Markets B2C outbound call center campaigns can enhance your existing call representative force or we can serve as your own dedicated outbound lead generation/telesales team. Mass Markets call representatives read from scripts that are written by you, custom to your type of business, so you can feel comfortable knowing you are always represented the way you want. Don’t have time to write your own script? We got your back! Mass Markets skilled and experienced outbound management team can help create a customized script that outlines your key selling points. What are you waiting for? Click Here to begin.

BOOST SALES AND CUT COSTS

With Mass Markets call center outsourcing; you’ll boost your sales resources without adding more staff and increasing overhead. Mass Markets will manage a scalable team of talented sales professionals who focus only on telesales. Partner with Mass Markets for B2C Lead Generation and/or outbound telesales. The industries top provider of outsourced call center services across the customer account lifecycle.

ORCHESTRATE EXCELLENCE

Overnight, Mass Markets can deploy an unrivaled team of call center representatives with the education, motivation and business savvy to sell your products and services at the highest level of professionalism. Let Mass Market’s tech-enabled call center capabilities help you realize your company’s full market potential. Contact Us today for more information or to receive a quote for B2C OB/IB Services.

TRACK RECORD OF SUCCESS

We have a track record of delivering results on a variety of projects including complex B2B customer service selling and 24/7 technical support. Our B2B experience spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements. We recognize that every B2B project is unique and develop custom solutions that consistently achieved leading results for all the clients we service.

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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
561422 (Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers
511210 Software Publishers
519190 All Other Information Services
518210 Data Processing, Hosting, and Related Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting
541613 Marketing Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561421 Telephone Answering Services
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services

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Customer Service with Mass Markets