eCommerce Customer Service Call Center

Retail & E-Commerce

Mass Markets delivers 15+ years of ecommerce call center outsouring experience for retail and ecommerce companies in the consumer packaged goods, food and beverage, restaurant, clothing and jewelry and candy confectioners sectors.

Mass Markets implements custom outsourced call center service programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty, increase brand awareness, and we reduce our client’s cost of doing business. Our inbound services include custom contact center services, order processing and order taking, help desk, email and chat. We operate 24/7/365, and we have Spanish, Portuguese and Canadian French language capabilities. As a leader in eCommerce Call Centers, Mass Markets has the people, process, and technology in place to orchestrate a powerful impact on any business.

Mass Markets contact center services operate 24/7/365, so we can extend your hours of inbound call center customer service into the evenings, overnight and weekends. We can handle overflow calls during your peak business periods, or you can outsource your entire call center operation and let our experienced team bring you the absolute best-in-class results.

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24/7 Call Center Services

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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
Small Business Yes
561422 (Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers
511210 Software Publishers
519190 All Other Information Services
518210 Data Processing, Hosting, and Related Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management and General Management Consulting
541613 Marketing Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561421 Telephone Answering Services
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services

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Customer Service with Mass Markets