eCommerce Customer Service Call Center
Retail & E-Commerce
Mass Markets delivers 15+ years of ecommerce call center outsouring experience for retail and ecommerce companies in the consumer packaged goods, food and beverage, restaurant, clothing and jewelry and candy confectioners sectors.
Mass Markets implements custom outsourced call center service programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty, increase brand awareness, and we reduce our client’s cost of doing business. Our inbound services include custom contact center services, order processing and order taking, help desk, email and chat. We operate 24/7/365, and we have Spanish, Portuguese and Canadian French language capabilities. As a leader in eCommerce Call Centers, Mass Markets has the people, process, and technology in place to orchestrate a powerful impact on any business.
Mass Markets contact center services operate 24/7/365, so we can extend your hours of inbound call center customer service into the evenings, overnight and weekends. We can handle overflow calls during your peak business periods, or you can outsource your entire call center operation and let our experienced team bring you the absolute best-in-class results.
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24/7 Call Center Services
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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.
|SDVOSB||Yes via JV|
|561422||(Primary NAICS Code) Telemarketing Bureaus/Other Contact Centers|
|519190||All Other Information Services|
|518210||Data Processing, Hosting, and Related Services|
|524292||Third Party Administration of Insurance and Pension Funds|
|541511||Custom Computer Programming Services|
|541512||Computer Systems Design Services|
|541519||Other Computer Related Services|
|541611||Administrative Management and General Management Consulting|
|541613||Marketing Consulting Services|
|541990||All Other Professional, Scientific, and Technical Services|
|561110||Office Administrative Services|
|561320||Temporary Help Services|
|561421||Telephone Answering Services|
|561499||All Other Business Support Services|
|561990||All Other Support Services|
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