E-Commerce

eCommerce Customer Service Call Center

Retail & E-Commerce

Mass Markets delivers 15+ years of ecommerce call center outsouring experience for retail and ecommerce companies in the consumer packaged goods, food and beverage, restaurant, clothing and jewelry and candy confectioners sectors.

Mass Markets implements custom outsourced call center service programs that help retailers and e-commerce companies get closer to their markets and their customers, reinforce customer loyalty, increase brand awareness, and we reduce our client’s cost of doing business. Our inbound services include custom contact center services, order processing and order taking, help desk, email and chat. We operate 24/7/365, and we have Spanish, Portuguese and Canadian French language capabilities. As a leader in eCommerce Call Centers, Mass Markets has the people, process, and technology in place to orchestrate a powerful impact on any business.

Mass Markets contact center services operate 24/7/365, so we can extend your hours of inbound call center customer service into the evenings, overnight and weekends. We can handle overflow calls during your peak business periods, or you can outsource your entire call center operation and let our experienced team bring you the absolute best-in-class results.

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24/7 Call Center Services

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As the marketplace has shifted towards high quality interactions between business and consumer, Mass Markets has exhibited continuous innovation to ensure communication is timely, clear, and effective.

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Federal ID 46-3195651
SAM Active
DUNS 079130138
CAGE 7JX51
SDVOSB Yes via JV
Small Business Yes
WE PROVIDE SERVICES UNDER THE FOLLOWING NAICS CODES:
  • 611430 - Professional and Management Development Training
  • 561990 - All Other Support Services
  • 561499 - All Other Business Support Services
  • 561440 - Collection Agencies
  • 561431 - Private Mail Centers
  • 561420 - Telephone Call Centers
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
  • 561320 - Temporary Help Services
  • 561110 - Office Administrative Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 541690 - Other Scientific Services
  • 541690 - Technical Consulting Services
  • 541613 - Marketing Consulting Services
  • 541611 - Administrative Management
  • 541519 - Other Computer Related Services
  • 541519 - Information Technology Value Added Resellers
  • 541512 - Computer Systems Design Services
  • 541511 - Custom Computer Programming Services
  • 524292 - Third Party Administration of Insurance and Pension Funds
  • 524291 - Claims Adjusting
  • 519190 - All Other Information Services
  • 518210 - Data Processing, Hosting, and Related Services
  • 511210 - Software Publishers

Note: Specialized services highlighted are in Blue

14 Locations and Growing

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